Customer Experience Manager at Yahoo! Inc.
San Francisco Bay Area
- Current
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- Customer Experience Manager at Yahoo! Inc.
- Past
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- Manager, Business Management at Yahoo! Inc.
- Web Design at GalaCouture
- Business Manager at Yahoo! Inc.
- Product Specialist at Yahoo! Inc.
- Funding Program Administrator at Flextronics International
- Education
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- Arizona State University
- Recommended
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1 person has recommended Erin - Connections
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92
connections
- Industry
- Internet
- Websites
Erin Roll’s Summary
Interested in advancing my career in the areas of User Experience Design (research, interaction design), or Market Research.
Erin Roll’s Specialties:
User Experience, Process Engineering, Project Management, Team Building, Relationship Management, Web Design
Erin Roll’s Experience
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Customer Experience Manager
Yahoo! Inc.
(Public Company; Internet industry)
July 2007 — Present (1 year 4 months)
Analyze the user experience then develop and implement kick-ass programs/changes for Customer Care.
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Manager, Business Management
Yahoo! Inc.
(Public Company; Internet industry)
February 2007 — June 2007 (5 months)
- Managing a team of 2 Business Managers providing leadership, vision, and support to achieve department goals and objectives.
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Web Design
GalaCouture
(Apparel & Fashion industry)
October 2004 — March 2007 (2 years 6 months)
- Designed and published an online presence for Gala Couture, a young local company creating custom bridal and evening wear gowns.
- Attended industry trade shows and provided booth setup and sales support. -
Business Manager
Yahoo! Inc.
(Public Company; YHOO; Internet industry)
January 2005 — February 2007 (2 years 2 months)
- Primary Business Unit contact and Project Manager for Broadband partnerships, Social Networking sites, Media and Membership; providing day-to-day Customer Care operations management for programs, projects, and initiatives to drive customer satisfaction.
- Managed a $7M operating budget, monitored and reported to executives on key program performance metrics and drove change within the Customer Care organization. -
Product Specialist
Yahoo! Inc.
(Public Company; Internet industry)
July 2002 — January 2005 (2 years 7 months)
- Resolved complex customer escalations within service level, and served as a communication link for product issues or updates to partners, outsourcers, third party vendors, and employees within the Customer Care department for the AT&T, British Telecom, and Yahoo Plus Broadband partnerships.
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Funding Program Administrator
Flextronics International
(Public Company; Consumer Electronics industry)
September 1999 — August 2000 (1 year)
- Researched, wrote, and received approval for a $3.9M California Employment Training Program (ETP) grant.
Erin Roll’s Education
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Arizona State University
Bachelor of Arts, Psychology, 2000 — 2002
Additional Information
Erin Roll’s Websites:
Erin Roll’s Interests:
User Experience/User Research, Interaction Design, Market Research, Product Design, People Management, & Project Management
Erin Roll’s Groups:
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BayCHI -
Yahoo Employees and Alumni Group
Erin Roll’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- reference requests
- getting back in touch
