
Technical Writer, Interaction Designer, Voice Actor and Musician
San Francisco Bay Area

Technical Writer, Interaction Designer, Voice Actor and Musician
San Francisco Bay Area
I'm a generalist with a strong interest in communication. Everything I've done, from working as an entertainer to interaction design, is at its core a form of communication, whether it's communicating the emotional essence of a song or the behavior of a piece of software. I enjoyed the last two years documenting Woven Systems' layer 2 networking software, and look forward to the next communication challenge.
(Privately Held; 11-50 employees; Computer Networking industry)
March 2008 — Present (1 year 5 months)
Technical writing: creating end-user documentation for Woven's complete line of 10G Ethernet switches.
(Entertainment industry)
1997 — Present (12 years)
Fiddlin' and singin': interpreting and performing traditional American music with a talented group of miscreants.
(Privately Held; 11-50 employees; Computer Software industry)
May 2000 — March 2008 (7 years 11 months)
Interaction design: conducted interviews, synthesized results, designed software and created behavioral specifications to communicate designs to developers. Worked as a consultant for clients including Microsoft, Hewlett-Packard, Dolby Laboratories, The J. Paul Getty Museum, Terraspring, Cedars Sinai Hospital, Thompson West, etc.
(Privately Held; 11-50 employees; Computer Hardware industry)
May 2007 — March 2008 (11 months)
Technical writing: created new manuals and contextual help for Woven's innovative Ethernet switch technology.
(Writing and Editing industry)
2004 — 2007 (3 years)
Technical writing: provided technical writing support and production assistance in the preparation of Objectivity's sizable library of end-user documentation.
(Public Company; 1-10 employees; Computer Software industry)
January 2004 — May 2006 (2 years 5 months)
Interaction design: interviewed stakeholders, potential users and subject matter experts, synthesized the results into personas and used those personas to define appropriate behaviors for software.
(Entertainment industry)
2000 — 2002 (2 years)
Interaction design and technical writing: conducted ethnographic interviews and used a persona-based, goal-directed design approach to design software for clients including Microsoft, Hewlett Packard, Dolby Laboratories and The Getty Museum.
(Entertainment industry)
1997 — 1999 (2 years)
Document processing and tech support: created Excel spreadsheets, provided technical support and maintained departmental databases.