Erin Ford

Erin Ford

Office Manager

Location
Washington D.C. Metro Area
Industry
Information Technology and Services

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Erin Ford's Overview

Current
Past
  • Manager of Client Services at Samson Realty, LLC
  • Assistant Manager of Client Relations at Alvin Brown & Associates
  • Receptionist/Executive Assistant at American Press Institute
Education
Connections

320 connections

Websites

Erin Ford's Summary

SUMMARY OF EXPERIENCE:

Ten years of experience in supporting executive leadership and top-talent contributors. Consistently demonstrates outstanding communication within the organization, and also serves as a corporate liaison with customers, partners, and external vendors. Possesses a strong background in supporting technical roles in fast-paced and demanding environments. Exhibits a great finesse at adapting to new situations and assimilating new methodology. Very versatile in assuming work place roles and “wearing multiple hats” in a single position, with a constant emphasis on learning new ways to evolve the skillsets necessary to assure an organization reaches their full potential. Exudes a hearty work ethic and dedication to quality service. Strong organizational skills produce quick, effective filing solutions. Ability to multi-task ensures a smooth and continuous flow in operations while generating superior results.

Specialties

administration, administrative support, advertising, office management, brochure design, business communications, conferences, contract management, cpr certified, customer relations, database administration, event management, first aid, front office, leadership, marketing, meeting facilitation, microsoft office, microsoft outlook, organizational skills, public relations, real estate, receptionist, sap, seminars, space planning, staff training, switchboard operator, time management

Erin Ford's Experience

Office Manager

Eye Street Solutions LLC

Privately Held; 11-50 employees; Information Technology and Services industry

April 2010Present (4 years 6 months) Leesburg, VA

• Seamlessly coordinate with various staff, clients, and external vendors to ensure a smooth transition in even the most demanding operational support activities
• Provide a wide range of administrative and office management assistance to the President/CTO, VP of Operations, VP of Sales & Marketing, and PMs; such as: scheduling meetings, arranging travel, serving as executive proxy with vendors, distribution of mail, product research, facilitation of trade shows, procurement of office supplies and special orders, and many other various tasks as required
• Serve as a first point of contact for all visitors, incoming phone calls, and general email inquiries
• Plan and make arrangements for monthly employee events
• Spearhead internal communications to staff members; including quarterly newsletters, announcements, and operational emails
• Maintain an up-to-date company organizational chart
• Serve as company liaison with staffing agencies and external recruiters. Assist in all recruitment efforts from placing the initial classified ads to aiding in the onboarding of new hires
• Responsible for online maintenance of internal wiki; including staff member contact info, benefits related documents, company procedures, information on building management, and other centralized communiqué
• Assist the accounting department in the intake of company invoices and track vendor/partner payments
• Volunteer as a member of the Human Capital Core Impact Group to contribute in aligning and shaping a new companywide strategic plan and section this process into manageable, actionable objectives and action plans

Executive Assistant

AOL Time Warner

Public Company; 10,001+ employees; TWX; Internet industry

November 2005March 2010 (4 years 5 months)

• Provided administrative support to two Vice Presidents and their departments, which include a global staff of 150 employees, and backup support for the divisional Senior Vice President and executive staff
• Responsible for administration and internal planning for several of the company’s highest-profile product development groups, including AOL’s Software Applications, Online Safety, and Social Networking. Also oversaw administration for corporate costs centers such as Accounting and Shared Services
• Created and maintained purchase orders through OnTrack, a contract management and approvals system, and SAP
• Managed corporate credit card utilized for staff training and conferences, special events, meeting supplies, and other unique purchases
• Oversaw planning, reservations and logistics for team building events and quarterly outings
• Facilitated group offsites, all hands, video conferences, and daily meetings
• Arranged travel itineraries and managed travel and expense reports
• Assisted in the onboarding procedures for new employees and contractors
• Maintained group organizational charts
• Collaborated with department heads to drive compliance with new corporate policies for records retention
• Organized floor space planning and employee transfers

Administrative Professional (Contractor)

Spherion Corporation

Public Company; 10,001+ employees; SFN; Staffing and Recruiting industry

July 2005November 2005 (5 months)

Simultaneously managed event planning and calendars for two Vice Presidents and five directors
Offered administrative services to the Shared Services Department at AOL in the go-live process of the SAP module
Managed office supply inventories and orders
Arranged travel and schedules for the cross-training of newly onboarded HP India contractors and U.S. teams

Public Company; 1001-5000 employees; Staffing and Recruiting industry

January 2005July 2005 (7 months)

Contributed service in front office support and reception to top-producing metropolitan companies; such as: Microsoft, IKON, and America Online
Reception duties including switchboard control, security assistance, organizing company wide meetings, and various projects as needed
Fostered a professional and inviting atmosphere for employees, guests, and on-site management personnel

Manager of Client Services

Samson Realty, LLC

January 2004December 2004 (1 year)

Served as personal client representative and liaison in real estate transactions on behalf of three real estate professionals
Assisted realtors and their clients to get homes market ready; resulting in a team completion of $55 million property sales for 2004
Managed team marketing effort in weekly newspaper advertisements and city-wide mailers. Organized updates for realtors' web sites and promotional events to expand community exposure
Designed custom estate brochures detailing distinguishing highlights and selling features
Prepared properties for active listing
Maintained all client files and executed necessary procedures from contract ratification through client settlement

Assistant Manager of Client Relations

Alvin Brown & Associates

October 2003January 2004 (4 months)

Instituted a new structuring for all client files and database procedures
Represented clients and advocated on their behalf with IRS relations
Authored company correspondence targeting current clients, government officials, and perspective clientele
Customized financial service packages based on customer needs and level of priority
Participated in hands on programs to boost marketing and target audience satisfaction

Receptionist/Executive Assistant

American Press Institute

Nonprofit; 1-10 employees; Online Media industry

August 2002October 2003 (1 year 3 months)

Operated the main switchboard and assisted visitors
Provided aid to conference coordinators and newspaper industry clients in conference tasks
Created evaluations to measure success of seminars and their presenters
Catered to requests from public relations and marketing affairs on behalf of executives


SOFTWARE/CORPORATE SYSTEMS:

Microsoft Office Suite, Microsoft Outlook, Adobe Photoshop, SAP, OnTrack, TravelOn, Tririga, Ariba

Erin Ford's Volunteer Experience & Causes

  • Volunteer Experience

    • Philanthropic Chair

      Alpha Xi Delta
      • Children
      2001 2003 (2 years)
    • Various Positions

      The Arc of Northern Virginia
      2001 2005 (4 years)

      Assisted clients with autism reach their full potential in volunteering and job shadowing roles. Provided childcare for a weekly support group helping families with children that had special needs. Helped organize and facilitate special events.

Erin Ford's Skills & Expertise

  1. Outlook
  2. Administration
  3. Administrative Support
  4. Office Management
  5. Microsoft Office
  6. Event Management
  7. SAP
  8. Real Estate
  9. First Aid
  10. Brochures
  11. Cpr Certified
  12. Business Communications
  13. Switchboard Operator
  14. Space Planning
  15. PowerPoint
  16. Word
  17. Social Media
  18. Excel
  19. Event Planning
  20. Writing
  21. Budgeting
  22. Inventory Management
  23. Strategic Planning
  24. Research
  25. Scheduling
  26. Team Building
  27. Editing
  28. Microsoft Word
  29. Administrative Assistants
  30. Training
  31. Human Resources
  32. Social Networking
  33. Project Planning
  34. Recruiting
  35. Customer Service
  36. Budgets
  37. Microsoft Excel
  38. Marketing
  39. Newsletters
  40. Public Relations
  41. Program Management
  42. Market Research
  43. Project Management
  44. Advertising
  45. Analysis
  46. Administrative Assistance

View All (46) Skills View Fewer Skills

Erin Ford's Education

George Mason University

20012003

Fairfax High School

Advanced Diploma

Activities and Societies: DECA, Fairfax High School Child Care, photography, theater, student representative, community outreach

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