Erik Godin

Current

• Operation Support Analyst at FUBAR Inc.

Past

• Subject Matter Expert / Bilingual Technical Analyst (French) at Siemens Information Services
• Bilingual Technical Support (French) at CGI Inc.
• Bilingual Customer Service (French) at Armbro Fulfilment Systems

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Education

• Devry Institute of Technology

Connections

17 connections

Industry

Information Technology and Services

Erik Godin’s Experience

• Operation Support Analyst

  FUBAR Inc.

  (Information Technology and Services industry)

  June 2008 — Present (1 year 2 months)

  Working in a Data center in the region of Toronto, I hold the following responsabilities:
  
  
  - To assemble rack-density servers and to rack them in their cage
  
  - To configure and deploy Linux systems running various Linux distributions, mostly Fedora and CentOS.
  
  - To troubleshoot issues pertaining to LAMP (Linux + Apache + MySQL + PHP), issues related to mailservers as well as troubleshoot issues related to webhosting control panels (Plesk and cPanel)
  
  - Administration of managed switches: configuring ACLs and port-security to allow new servers on the network
  
  - To configure and deploy Cisco firewalls (ASA5500 series)

• Subject Matter Expert / Bilingual Technical Analyst (French)

  Siemens Information Services

  (Public Company; 10,001 or more employees; SI; Telecommunications industry)

  January 2007 — June 2008 (1 year 6 months)

  In my role with Siemens, I work on the Microsoft Managed Solutions project as a contractor for Microsoft, supporting some of their business clients. My responsibilities include:
  
  
  - Subject Matter Expert: I'm one of 4 people responsible for reviewing and approving cases from other agents for escalation to the various 2nd level support teams
  
  - E-mails: Responsible with other SMEs for processing incoming support requests via E-mails
  
  - Network account management using Active Directory
  
  - Support for Sharepoint 2007 team sites and MySites (Administration support, as well as feature/ functions)
  
  - Windows XP desktop Support
  
  - Experience supporting both Office 2003 and Office 2007 products (with a big emphasis on Outlook)
  
  - Blackberry support (Enterprise activation and synchronization with Outlook clients)

• Bilingual Technical Support (French)

  CGI Inc.

  (Public Company; 10,001 or more employees; GIB; Information Technology and Services industry)

  December 2004 — June 2005 (7 months)

  - Windows XP desktop support
  - Office 2003 support
  - Blackberry support (enterprise activation)
  - Management of VPN accounts (Using the RSA Ace server), as well as VPN connectivity troubleshooting
  - Network connectivity support (TCP/IP)

• Bilingual Customer Service (French)

  Armbro Fulfilment Systems

  (Privately Held; 51-200 employees; Consumer Goods industry)

  June 2002 — December 2004 (2 years 7 months)

  Order processing house in Brampton advertising through inserts. Received 80-120 incoming calls, either inquiring about a previous order or to place a new one. Other responsibilities as well, please ask.