Erik Bigglestone

Past

Operations Manager at Swipe USA, LLC
Tour Manager at The Basic Brown Bear Factory
Telecommunications Center Operator at US Army

see less...

Education

City College of San Francisco
Skyline College
Westmoor High School

see less...

Recommended

4 people have recommended Erik

Connections

91 connections

Industry

Financial Services

Websites

Erik Bigglestone’s Summary

For most of the last 8 years, I served in a management position that required me to hold several concurrent roles. In addition to the normal day-to-day administrative activities, I oversaw a wide variety of other operations functions:

Compliance Officer - I remained educated in regulatory changes and liaised with financial institutions and EFT networks. I attended several industry conferences, as well as training and informational seminars.

Cash Services Manager - I managed the relationship with armored couriers and cash providers, and placed orders for our fleet of ATMs using both predictive tools and event tracking. In several circumstances, I was called upon to handle large sums of cash.

Technical Services Manager - I supervised technicians and contractors, and maintained a large inventory of high-value parts. This required me to gain a baseline knowledge of the maintenance and operability of various retail-level ATMs.

Multiple leadership roles have taught me that team building and direction must often be handled differently depending on the employee and the situation at hand. I have a track record of being trusted by staff and executives to treat employees fairly while preserving the company's goals.

A heightened focus on customer service extends back through almost every position I have held. Whatever the service situation, my goal has always been to satisfy the customer's needs as fully as possible and advance the organization's image.

I am comfortable with public speaking, and have contributed to legislative proposals on local and state levels. While at the Basic Brown Bear Factory, I was chosen as its public face, appearing and speaking in television spots on local programs.

My current career search focus is on the following industries, but I am open to any opportunity that presents itself:

- Green technology
- Non-profit
- ATM / banking
- Public policy
- Entertainment

Erik Bigglestone’s Specialties:

ATM compliance, issue research and investigation, customer service, internal conflict resolution.

Erik Bigglestone’s Experience

Operations Manager

Swipe USA, LLC

(Privately Held; 11-50 employees; Financial Services industry)

April 2000 — January 2008 (7 years 10 months)

Swipe USA is a full-service ATM company.

Promoted from Operations Assistant to Operations Manager within one year of my initial employment, I reported directly to the CEO and COO. Policies and procedures I created and supervised contributed significantly to the successful tenfold increase in the company portfolio.

- Supervised maintenance, auditing and reconciliation of 450 ATMs and 225 customer accounts
- Concurrent roles included Compliance Officer, Cash Services Manager and Technical Services Manager
- Prepared for and directed company through periodic regulatory audits
- Managed relationships with numerous outside support companies and contractors
- Supervised up to 10 employees
- Represented company at industry conferences and trade shows
Tour Manager

The Basic Brown Bear Factory

(Privately Held; 11-50 employees; Consumer Goods industry)

March 1997 — June 2000 (3 years 4 months)

The Basic Brown Bear Factory is a stuffed animal manufacturer and retail store.

Reporting directly to the Vice President and company owners, I supervised the day-to-day operations of factory tours and managed as many as 10 retail sales employees.

- Coordinated up to 1,500 varied tour groups annually
- Created and maintained efficient systems for scheduling and inventory
- Managed Minneapolis satellite store
- Modernized tour group packages and forms
- Oversaw company email, Internet orders and customer service requests
Telecommunications Center Operator

US Army

(Government Agency; 10,001 or more employees; USA; Military industry)

September 1988 — August 1991 (3 years)