
Owner at The Perfect Pause Tea Company
Greater Minneapolis-St. Paul Area

Owner at The Perfect Pause Tea Company
Greater Minneapolis-St. Paul Area
Securian Financial Group - I have extensive product knowledge in the areas of project management, technology, credit insurance, mortgage life and debt protection. A combination of technical know how, project management experience and excellent customer service skills that get great results.
The Perfect Pause Tea Company - Have gained experience in building a successful online business from the ground up. Maintain website, design marketing materials and am extensively involved in every aspect of the business from branding, growth forecasting to day-to-day operations.
Project management, marketing, branding, forms development, customer service, web design, overall technological expertise.
(Privately Held; Financial Services industry)
June 2009 — Present (6 months)
Pursue the most effective means of investigating insurance claims. Apply problem solving skills to identify appropriate claim investigation approach and utilize available resources to reach claim decisions. Monitor course of investigation, advising all interested parties of the status during the claims process. Evaluate investigation results, authorize payments, and summarize to substantiate reason for payment or non-payment of claim. Prepare detailed explanation in the event of non-payment.
(Food & Beverages industry)
March 2006 — Present (3 years 9 months)
The Perfect Pause Tea Company specializes in providing the highest quality loose leaf teas and accessories to individuals as well as bed and breakfasts, boutique hotels and restaurants. Steep yourself in the culture of tea!
(Privately Held; Financial Services industry)
July 1995 — June 2009 (14 years )
Project Management: Involved in managing implementations of our Debt Protection product. Systems Administrator for our project management software, "Daptiv". Involved in configuring the tool to work for our needs, staff training and ongoing system maintenance.
Customer Service: Responsible for maintaining business relationships with hundreds of credit union and bank clients as well as our sales force.
Forms Design: Design state regulated credit insurance and debt protection forms and training materials in the following software packages; QuarkXpress, MS Word, Liquid Office, JetForm/Output Designer, and Metafile Companion.
Copy Editing/Proofreading: Responsible for the accuracy of all materials produced.
(Public Company; 10,001 or more employees; LTD; Retail industry)
July 1989 — July 1995 (6 years 1 month)
Various duties: progressed from processing merchandise, forklift operator, marketing assistant.
B.A. , Business Organization and Leadership , 2008 — 2010 (expected)
Architecture, Journalism 1990 — 1994
During my studies I focused on renewable energy and "green" design.
Travel, writing,
Won our divisions, "Torchbearer Award" in July of 2008 for Revenue Generation, Ingenuity and Mutuality.
Won the 2005 Thurber "treat" writing competition,