Eric Osterholm

Current

Director of Professional Services at OuterNet

Past

Austin Professional Services Manager at OuterNet, Inc.
President & CEO at Osterholm & Associates
Consulting Systems Administrator at Molecular Imprints

Sr. Systems Administrator at Digital Motorworks
Senior Product Engineer at Neverfail Group
Director of Technical Services at Medical Microsystems
Principle Consultant at Dell
Senior Consultant at Collective Technologies
Consulting Systems Administrator at MoneyStar
Consulting Systems Administrator at living.com
Senior Systems Administrator at Motorola
LAN Manager at TxDOT
Supplemental Systems Engineer at IBM

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Information Technology and Services

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Eric Osterholm’s Summary

I have over twenty years of experience in the computer, networking and telecommunications industry, including:

•Direct management of departments ranging from 3 to 8 people.
•Budget responsibility ranging from $103,000/yr (1988) to $728,000/yr (2004).
•Project Management from initial conception to implementation and maintenance, including Compliance, Virtualization, Disaster Recovery, Monitoring, Data Classification and Security.
•Contract negotiation and management with equipment, co-location, circuits and telephony providers.
•Designing and building complex, highly available TCP/IP networks (switches, routers, firewalls, proxy servers, VoIP, n-Tier eCommerce, Clustering, Load Balancing, VPN, DNS, DHCP, etc.),
•Windows Systems Administration, including LAN Manager, NT, 2000/2003/2008, Active Directory, Exchange, RIS & WSUS.

Eric Osterholm’s Specialties:

High-level Consulting in the design, deployment and management of Active Directory, Exchange and eCommerce Architectures, Network\Systems Monitoring, PIX Firewall configuration and management. IT Compliance for Sarbanes-Oxley, HIPAA and Gramm-Leach-Bliley mandates.

Eric Osterholm’s Experience

Austin Professional Services Manager

OuterNet, Inc.

(Computer Networking industry)

June 2008 — October 2008 (5 months)
President & CEO

Osterholm & Associates

(Information Technology and Services industry)

July 2001 — June 2008 (7 years)

We manage projects for a variety of clients, working mainly on Active Directory, Exchange, Security, Disaster Recovery, eCommerce and Data organization. Clients include:

•Digital Motorworks, Inc. (as Synchrologic Architect, Exchange & Active Directory Consultant),
•McCreary, Veselka, Bragg & Allen (as Network Architect & Active Directory Consultant),
•Zilliant, Inc. (as Network Architect & Active Directory Consultant),
•Silicon Metrics (as Active Directory Migration Expert),
•CoreTrac, Inc. (as Active Directory Consultant),
•CyberTrader / Schwab (for Active Directory Disaster Recovery),
•Inflow / Ventanex (as eCommerce Architect and later as Disaster Recovery Consultant),
•VisionWeb (as eCommerce & Network Architect),
•Salion Inc. (as Active Directory Consultant),
•Medical Present Value (as Security & Efficiency Consultant),
•eChips (as eCommerce Consultant),
•UT Health Science Center, SanAntonio (as AD\Exchange performance and migration Consultant).
Consulting Systems Administrator

Molecular Imprints

(Privately Held; 51-200 employees; Electrical/Electronic Manufacturing industry)

2006 — 2006 (less than a year)

Through Osterholm & Associates, I provide ongoing guidance and consulting on the Network and Server infrstructures.
Sr. Systems Administrator

Digital Motorworks

(Public Company; 5001-10,000 employees; Human Resources industry)

July 2004 — November 2005 (1 year 5 months)

Several months after my initial contract (2003/11/01 – 2004/02/28), DMi asked me to take over the daily internal IT operations, and to provide assistance with the external production facilities. Support efforts include an Active Directory 2003 Architecture supporting over 240 desktop/laptop users on Exchange 2003. As the Team Lead, I was responsible for the daily efforts of four employees and a yearly budget of $728,000. DMI was acquired by ADP, and I was instrumental in the migration of all Windows Active Directory and Exchange mechanisms to a centralized IT team at ADP Corporate Headquarters.
Senior Product Engineer

Neverfail Group

(Privately Held; 11-50 employees; Internet industry)

March 2004 — June 2004 (4 months)

Neverfail develops and markets a high-availability solution for Exchange and SQL, using an Active-Passive Cluster configuration that can exist on servers with differing hardware, located miles apart. My responsibilities included consulting with large clients on Neverfail product deployment, testing the product under various configurations, giving Product demonstrations, and taking level 3 support calls.
Director of Technical Services

Medical Microsystems

(Privately Held; 11-50 employees; Information Technology and Services industry)

May 2003 — February 2004 (10 months)

I left Collective and Dell for a more challenging role as the Director of Technical Services for Medical Microsystems. While the job entailed less travel requirements, it also offered more of a personal challenge in developing a range of Professional Service offerings that focus on the needs of the Medical Industry, including meeting stringent HIPAA requirements. A core component of these offerings was a Systems and Network Assessment service, supported by formalized solutions for daily IT Management and Systems Monitoring, including secure PIX firewalls, VPN’s and Active Directory.
Principle Consultant

Dell

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

April 2002 — April 2003 (1 year 1 month)

Through Collective Technologies, I worked for Dell Professional Services; developing, scoping, selling and delivering Server Consolidations, Technical Training and Active Directory and Exchange Migrations. Engagements included such Large Corporate Account and Government clients as the Defense Logistics Information Service, GE, Coca-Cola, Ford Motors, University of Texas, Shenandoah University, George Washington University, US Navy OCONUS at Pearl Harbor (formerly CINCPAC), Shriners Hospitals and many others.
Senior Consultant

Collective Technologies

(Privately Held; 201-500 employees; Information Technology and Services industry)

January 1999 — April 2003 (4 years 4 months)

I worked my way to a Senior Consultant position within Collective over several years of Consulting for numerous clients. I also performed other tasks; actively assisting with our Microsoft MCSP program (including scheduling our attendance at several Microsoft leveraged Partner training courses, making many technical and sales presentations to Microsoft clients on Windows 2000 Active Directory and Exchange 2000 upgrade and migration plans, and organizing trade show presentations), performing Technical Interviews of numerous candidates (as many as 60 technical interviews a year), sitting as an active member of our eCommerce and Teleconferencing steering groups, developing methodologies and marketing materials for our Network Management practice, and making sales calls with upper management. Client’s included:
Consulting Systems Administrator

MoneyStar

(Privately Held; 51-200 employees; Financial Services industry)

1999 — 2003 (4 years)

Through Collective Technologies, I provided guidance on several projects, including network infrastructure, security, VPN, Exchange and Active Directory.
Consulting Systems Administrator

living.com

(Privately Held; 51-200 employees; Furniture industry)

1999 — 2002 (3 years)

Through Collective Technologies, I provided guidance on several projects, including network infrastructure, security, VPN, Exchange and Active Directory.
Senior Systems Administrator

Motorola

(Public Company; 10,001 or more employees; Wireless industry)

November 1995 — January 1999 (3 years 3 months)

Starting as a Novell Systems Administrator, I was responsible for migrating and managing the growth of our PC network from 3 Novell servers and 60 Windows 3.x client’s in a single division, to ten NT servers and several hundred Windows 95 / NT clients across three divisions and 23 subnets.
•Provide direction, training and support for as many as eight other Systems Administrators
•Periodic security audits of software and user accounts.
•Implementation of a web front end for our Remedy based Help Desk.
•Webmaster for the CSIC Division website, including managing file system rights, HTML coding.
•Establishing standards and directions for networking, printing, purchasing, encryption, inventory, and backups.
•Participation on MARS, the Motorola Automated Recovery Project, to draft a Disaster Recovery Plan.
•Ethernet Network Management using CA-UniCenter TNG Response Manager, and other management utilities.
LAN Manager

TxDOT

(Government Agency; 10,001 or more employees; Public Safety industry)

February 1991 — October 1995 (4 years 9 months)

Starting as a SysAdmin, I also worked as the Security Administrator, and finally as the LAN Manager.
•Installation and certification of fiber backbones,
•Installation of Cat5 cabling (318 drops from 9 wiring closets),
•Designing, installing and administering a Novell 4.x Token-Ring LAN,
•Connecting our LAN via IBM router to the TxDOT WAN (24 similar LANs across the state).
•Purchasing, configuring, installing, and troubleshooting microcomputers and related equipment,
•Adding, updating, and removing mainframe and PC user accounts,
•Providing weekly auditing reports on user accounts,
•Supporting PC applications (DOS, Windows 3.x, Windows 95, Lotus, dBase, WordPerfect, WordStar, Clipper, OS/2, AutoCAD, Microstation, CorelDRAW, etc),
•Supporting mainframe applications (SAS, NATURAL, ROSCOE, JCL and CICS),
•Development of database applications and utilities using dBase, Clipper, PASCAL, FORTRAN, ROSCOE RPF, SAS and NAT-2.
Supplemental Systems Engineer

IBM

(Public Company; 10,001 or more employees; IBM; Computer Hardware industry)

January 1989 — January 1991 (2 years 1 month)

I began as a Marketing Support Assistant, starting and coordinating the Collegiate Representative Program (where students market IBM products to their peers on campus for a commission); my duties included:
making field calls, Telemarketing, Hiring and training students, Developing marketing materials, Planning and coordinating large campus events. I then moved into a Systems Engineer position, where my duties included: giving large presentations (Gallo, California Dept. of Education, various trade shows and other large accounts), researching new products, installing, troubleshooting, and supporting Ethernet and Token-Ring based Novell 3.x and IBM LAN Manager LANs.