Eric Miller

Current

VP of Business Development, After Market Services at Celestica
Co-Founder at CloudMSP

Past

Principal Consultant at Agnitio Management Consultants
VP Business Development and Account Management at Flextronics
VP Account Management at Teleplan International

VP and GM at Magnetic Data
Director Strategic Commodities & Director of Program Management & NPI at Maxtor
Director Program Management & Director of I.E./Strategic Planning (NPI) at Seagate
Director Sales and Account Management & Materials Manager at Information Magnetics

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Education

University of California, Santa Barbara

Recommended

17 people have recommended Eric

Connections

261 connections

Industry

Electrical/Electronic Manufacturing

Websites

Eric Miller’s Summary

Broad professional background includes executive roles in Operations, Business Development and Account Management. Full business unit and P&L responsibility. Over 20 years experience in Program Management, Account Management and NPI including 6 years in expat positions. Collaborative style with a contagious passion to exceed expectations. Embrace start up and turn around challenges.

Eric Miller’s Specialties:

Global operations, outsourced services, 3PL, service parts logistics, repair, asset recovery and remarketing.
Win-win relationships, functional excellence, value chain analysis and FAST cycle times, value innovation, certified Blue Ocean Strategy Practioner.

Eric Miller’s Experience

VP of Business Development, After Market Services

Celestica

(Public Company; CLS; Electrical/Electronic Manufacturing industry)

March 2009 — Present (9 months)
Co-Founder

CloudMSP

(Information Technology and Services industry)

April 2008 — Present (1 year 8 months)

Information technology service provider supporting outsourced IT services to the SMB/SME marketplace.
Principal Consultant

Agnitio Management Consultants

(Management Consulting industry)

January 2008 — March 2009 (1 year 3 months)

AGNITIO: A management consulting practice specializing in issues related to outsourcing, customer warranty and reverse logistics services. Freelance resource for re-engineering supply chains, business development projects, market definition, product offerings and customer, competitive or parnership research. Assessment of the viability of a variety of in house organizations and divestiture of these business units when warranted. Acquisition duties such as market research, viability assessment and due diligence tasks.
VP Business Development and Account Management

Flextronics

(Public Company; 10,001 or more employees; SLR; Electrical/Electronic Manufacturing industry)

August 2004 — December 2007 (3 years 5 months)

Solectron Global Services VP - $1B business unit focussed on After Market Services including Forward and Reverse Logistics, Service Parts Logistics, Repair, Asset Recovery and Remarketing, On Site Technical Services, 3rd Party Warranty Management.
Managed business developement and account managment team including >200M in base business plus 600M pipleline. Developed strategies and account plans and custom solutions for new outsourcing, asset acquisition and take away business. Account management role included full repsonsibility for dedicated operations teams including P&L and balance sheet performance. Engagements with over 20 customers and 22 repair sites globally.
VP Account Management

Teleplan International

(Privately Held; 51-200 employees; Information Technology and Services industry)

January 2003 — August 2004 (1 year 8 months)

Vice President - Teleplan International - After Market Services company including Reverse Logistics, Repair and 3rd Party Warranty support.
Focus on global strategic partnerships in the computing and storage segments. Facilitated service parts agreements with ODMs and OEMs in support of in and out of warranty repair.
VP and GM

Magnetic Data

(Electrical/Electronic Manufacturing industry)

April 2001 — December 2002 (1 year 9 months)

Vice President and General Manager - Magnetic Data Technology - Post manufacturing service company focussed on reverse logistics, repair and 3rd party warranty services.
Responsible for global program management; GM for headquarters depot repair facility and call center with ~500 associates. Full P&L responsibilty. Business unit leader for asset recovery and remarketing.

Note: Company acquired by Solectron in June 2002.
Director Strategic Commodities & Director of Program Management & NPI

Maxtor

(Public Company; 5001-10,000 employees; MXO; Computer Hardware industry)

1996 — 2001 (5 years )

Maxtor - manufacturer of hard disk drives.
Director Program Management & Director of I.E./Strategic Planning (NPI)

Seagate

(Public Company; 10,001 or more employees; STX; Computer Hardware industry)

1989 — 1996 (7 years )
Director Sales and Account Management & Materials Manager

Information Magnetics

(Electrical/Electronic Manufacturing industry)

1974 — 1989 (15 years )

Joined company as a start up. Held various positions in Materials including Master Schedule, Material Planning and Inventory Control. Expat role in Puerto Rico for ~3 years, set up self sustaining Materials function and managed customer service for repair/remarketing business unit. Subsequently became Director of Sales and Account Management focused on Pacific Rim customers base.