Ericka Norman

Current

• Rich Media Strategist, Global Commercial Business Intelligence at Dell

Past

• Project Management Advisor at Dell
• Project Manager (Dell) at Spherion
• Research Advisor at Independent

• Build Master (State Farm Insurance) at Accenture
• Platform Lead (State Farm Insurance) at Accenture
• Systems Analyst (State Farm Insurance) at Accenture
• Mentor (State Farm Insurance) at Accenture
• Coordinator and Analyst (State Farm Insurance) at Accenture
• Owner / Manager at Ericka's Softouch
• Teaching Assistant (Artificial Intelligence) / Research Assistant at Bond University

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7 more...

Education

• Bond University
• The University of Texas at Austin
• Lamar University

• Texas Academy of Leadership in the Humanities
• Lake Travis

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2 more...

Recommended

10 people have recommended Ericka

Connections

187 connections

Industry

Information Technology and Services

Websites

• My Website
• My Company

Ericka Norman’s Summary

Rich Media Strategist, SharePoint Guru, Global Program/Project management; including vision, process design, implementation, promotion strategy, forecasting, program management, and global roll-outs. Developed and manages a virtual team for rich-media content creation, published online. Led Six Sigma Green Belt project: Online tutorials for customers. Saving substantial monetary value, while keeping to a very tight development budget. Experience living and teaching abroad and experience working with global teams at Dell and previously.

Ericka Norman’s Experience

• Rich Media Strategist, Global Commercial Business Intelligence

  Dell

  (Public Company; DELL; Information Technology and Services industry)

  November 2007 — Present (2 years 2 months)

  - Rich Media strategy; including vision, process design, implementation, promotion strategy, and project management
  - SharePoint Guru with an internal Company SharePoint Tips & Tricks Blog & Mentoring
  - Developed and manages a virtual team for rich-media content creation, published online
  - Led Six Sigma Green Belt, Go Do It, and Yellow Belt Projects related to Online tutorials for customers
  - Working closely with the support.dell.com development team on a project to enhance the support website's video player; created business requirement's documents, use cases, evaluated solutions, working with integration planning between internal and external systems.

• Project Management Advisor

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  June 2007 — November 2007 (6 months)

  - Participant in FY09 Planning: online commercial projects, online ProSupport
  - Developed and manages a virtual team and processes for rich-media content creation and maintenance being published on support.dell.com
  - Provides strategic direction for evolution of the support.dell.com site with a commercial business focus

• Project Manager (Dell)

  Spherion

  (Public Company; 10,001 or more employees; SFN; Staffing and Recruiting industry)

  November 2006 — June 2007 (8 months)

  - Member of a Program which won Dell World Quality Day
  - Developed and manages a virtual team and processes for rich-media content creation, published on support.dell.com
  - Provides strategic direction for evolution of the site with a business focus
  - Responsible for documenting and managing Enterprise Self Service metrics
  - Technical consulting for the Enterprise Command Center

• Research Advisor

  Independent

  (Privately Held; Myself Only; Information Services industry)

  February 2006 — November 2006 (10 months)

  - Consultant for law, medical, and estate research

• Build Master (State Farm Insurance)

  Accenture

  (Public Company; 10,001 or more employees; ACN; Computer Software industry)

  January 2006 — February 2006 (2 months)

  - Performed VB and JAVA builds in clean environments for the enterprise CRM department, leading to discovery of dependencies and issues prior to large monthly code drops
  - Recognized as only department to have NO code-overlays during monthly code drops
  - Increased quality and standardized turnaround times from offshore; created forms and defined processes used enterprise-wide

• Platform Lead (State Farm Insurance)

  Accenture

  (Public Company; 10,001 or more employees; ACN; Computer Software industry)

  October 2005 — February 2006 (5 months)

  Platform Lead program of 30 geographically dispersed projects and 50-100 VB developers
  - Managed successful migration effecting 50-100 developers daily, included changing 20+processes
  - Achieved 20% reduction defects ($150,000-$350,000+ annual savings) implementation of industry-standard quality processes
  - Reduced offshore and enterprise-wide system set-up time by 10+ man-hours a machine process re-engineering
  - Noted “a trusted source for answers” client performance evaluation
  - Interfaced with PMO team and cross-functional teams
  - Performed problem resolution, departmental stakeholder enterprise-wide groups
  - Promoted consistency implementing new processes, redefining procedures, and approving deliverables; leading to faster development and testing cycles
  - Interpreted and set up metrics reports, e.g. reducing redundancy and offshore turnaround
  - Organized and delivered monthly presentations, one-on-one discussions, for issues, training, and distribution information

• Systems Analyst (State Farm Insurance)

  Accenture

  (Public Company; 10,001 or more employees; ACN; Computer Software industry)

  October 2005 — February 2006 (5 months)

  - Assisted with the planning and development of an enterprise wide security application
  - Effectively communicated issues with a geographically dispersed team

• Mentor (State Farm Insurance)

  Accenture

  (Public Company; 10,001 or more employees; ACN; Computer Software industry)

  October 2005 — February 2006 (5 months)

  - Consulting position; project mentor for VB and ASP development of agent microsites

• Coordinator and Analyst (State Farm Insurance)

  Accenture

  (Public Company; 10,001 or more employees; ACN; Computer Software industry)

  July 2005 — November 2005 (5 months)

  - Coordinated documentation, testing, and resource allocation for a security project
  - Created code, development and issuance deliverables

• Owner / Manager

  Ericka's Softouch

  (Privately Held; 1-10 employees; Internet industry)

  May 1993 — July 2005 (12 years 3 months)

  Web Application Projects
  - Managed 15+ team; motivation and management full project-life cycles
  - Small business development work; e.g. budgets and schedules
  - Participated in design, development, and maintenance web apps, according to client specifications
  - Consulted with customers gather requirements, plan timelines, and develop applications
  Project Manager / Producer
  - Managed and inspired 10+ volunteers, resulting in completion of shipped CD-ROM
  - Created about 300 HTML and JavaScript pages (including photographing, editing, creating multimedia content) and additional software for final shipped product
  - Produced shipped product still sold nearly 10 years after development and still functional
  Project Manager / Marketing Coordinator
  - Responsible for forum development, modifications, and moderating with team of 10
  - Received 3,000+ user-driven Advertising video downloads in less than 3 hours before release, via only word-of mouth
  Administrative Assistant / Web Designer

• Teaching Assistant (Artificial Intelligence) / Research Assistant

  Bond University

  (Educational Institution; 501-1000 employees; Higher Education industry)

  November 2002 — August 2003 (10 months)

  - Taught 3 lab classes weekly and created tutorial material
  - Served as liaison between the subject lecturer, students and other tutors
  - Assessed student projects
  - Collected and reviewed data, assessed and discovered data sources
  - Evaluated software for research and class use
  - Designed and maintained a database

Ericka Norman’s Education

• Bond University

  MS , Information Technology , 2002 — 2003

  - Publication: K. Kumar, C. Tan, E. Norman, V. Torbey, D. Drew “Using Soft Computing Techniques to Create a Hybrid Model for Predicting Chapter 11 Return to Shareholders”: CIMCA, pp845-854, Gold Coast, QLD, Australia (July 2004).
  .- Dean’s Bursary Scholarship (2002-2003)

  Activities and Societies:

  Lab Instructor Intelligent Systems (Artificial Intelligence), Financial Systems Research Group, Research Assistant, International Students Association

• The University of Texas at Austin

  BBA , Management Information Systems , 1997 — 2001

  Independent Study Research: Online Recruiting from Human Resource and Job Seeker Perspectives (2000).
  Cinematographer and Editor - Created an educational video for the School of Information website (2000).
  Team Project - Devloped an EMS Database to track accidents (1/2000 - 5/2000).
  MISA Giga Member Award.

  Activities and Societies:

  Lifetime Texas Exes Member, Active Austin Area Texas Exes Member, MISA, 1998 Intern Expo Volunteer, 1997 & 1998 Career Expo Volunteer

• Lamar University

  1995 — 1997

  Civil Engineering Department Scholarship (1996), Honors Program Scholarship Award (1996 & 1997).

  Activities and Societies:

  Texas Academy of Leadership in the Humanities, TALH, Honors Program (1995-1997), Honors Council - Faculty Elected Representative (1996-1997), Student Government Association College of Business Senator (1996-1997), SGA

• Texas Academy of Leadership in the Humanities

  1995 — 1997

  TALH family leader – guidance councilor for new students

  Activities and Societies:

  CDROM Yearbook Publisher & Producer & Editor-in-Chief (1996-1997). Tutor Kollege for Kids - Math and English (1996), Elementary School Tutor - TAAS test preparation (1996), Jurist for judiciary board - Student Elected (1996 - 1997), Newsletter Editor-in-Chief (1996-1997), Actor University Production of Tony and Tina's Wedding, Odyssey of the Mind

• Lake Travis

  1984 — 1997

  Illustrations ASEP-TECH, technical manual for OSHA Rules Instructions and Precautions (c) 1996.

  Activities and Societies:

  Texas Governor's Honors Program, Odyssey of the Mind, Numerous Academic UIL areas, Programming Competitions, 4H, Science Fairs (up to State Level)

Additional Information

Ericka Norman’s Websites:

• My Website
• My Company

Ericka Norman’s Groups:

Texas Exes, Austin Chapter, Lifetime Member,
TEBN, TexesExes Business Network,
Bond University Alumni Association,
WebMopac,
TALH Alumni,
LinkedInnovators,
LTHH, Low Tech Happy Hour,
PMI, Austin PMI Chapter, PMI SIG, Women in Project Management,
Service & Support Professionals Association, SSPA

•    TALH Alumni
•    Texas Exes/University of Texas at Austin
•    The Dell Workforce
•    Manager Tools
•    Lamar University Alumni
•    UT Austin Alumni Group
•    Central Texas SharePoint User Group
•    Accenture Alumni Worldwide Group
•    McCombs BBA Alumni Network
•    Bond University Alumni (500+ members)
•    Rich Media Solutions Group
•    SharePoint 2007 Network
•    Women in Services
•    WISE Employee Resource Group

Ericka Norman’s Honors:

2nd Place Winner in the Tim Allen " Be an Editor for a Day Contest" Contest (http://www.timallen.com/COTO_contest/winners.php)
Dell Six Sigma Yellow Belt Certification (Sept. 2007)
Dell Six Sigma Green Belt Certification (Feb. 2008)
SharePoint 2007 End-User Certification