Eric Hutchinson-Surette

Past

• Manager, Information Services at TELUS
• Manager, Operations Quality Engineering at EarthLink
• Supervisor, Production Quality Engineering at EarthLink

• Senior Quality Engineer at EarthLink
• Sr. Instructor at Prosoft I-Net Solutions
• Intelligence Specialist at United States Navy
• Operations at Disneyland

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Education

• University of Phoenix

Recommended

20 people have recommended Eric

Connections

332 connections

Industry

Information Technology and Services

Websites

• My Company

Eric Hutchinson-Surette’s Summary

Experienced Quality Assurance Manager with proven success leading test and production teams to meet aggressive corporate goals. Expertise in quality assurance, process improvement, team collaboration, and troubleshooting. Key strengths include management, scheduling, training and problem resolution. Hands-on manager with solid background in manual software and systems testing.

Eric Hutchinson-Surette’s Specialties:

Quality Assurance Leadership
Technology Tracking and evaluation
Budget and Financial accountability
Strong written/verbal communication
Change Management
Microsoft Windows
Mercury Quality Center
PVCS Tracker
Black/White box testing
Quality Assurance Standards

Eric Hutchinson-Surette’s Experience

• Manager, Information Services

  TELUS

  (Public Company; 10,001 or more employees; T; Telecommunications industry)

  April 2008 — October 2008 (7 months)

  Manager, Information Services with the Business Transformation group.

• Manager, Operations Quality Engineering

  EarthLink

  (Public Company; 1001-5000 employees; ELNK; Internet industry)

  August 2002 — October 2007 (5 years 3 months)

   Manage a team of Quality Engineers responsible for designing test plans, objectives, designs and test scripts for unit, acceptance, integration, system, regression and performance testing as well as establishing and enforcing compliance to testing standards, procedures and metrics for utilization of automated test and test management tools
  
   Partner with software development and design, project management, and MIS/IT teams to solve problems at root cause using appropriate methodologies
  
   Direct, guide, and coach teams in their enterprise-wide initiatives

• Supervisor, Production Quality Engineering

  EarthLink

  (Public Company; 1001-5000 employees; ELNK; Internet industry)

  March 2000 — August 2002 (2 years 6 months)

   Lead a team of 4-6 Engineers responsible for developing and maintaining test plans, designs, scripts/cases and establishing test infrastructures, automation, and metrics.
  
   Primary contact for testing of EarthLink’s client software and weekly content/functionality updates to EarthLink’s Personal Start Page/user portal.
  
   Managed production queue; assigning resources to test requests based on priority and need.
  
   Trained new employees on quality assurance methodologies and QE procedures/policies. Mentored new team members on processes and procedures .

• Senior Quality Engineer

  EarthLink

  (Public Company; 1001-5000 employees; ELNK; Internet industry)

  March 1998 — March 2000 (2 years 1 month)

   Responsible for driving continuous quality improvements in a range of products, including systems, peripherals and software.
  
   Primary tester responsible for the testing, bug reporting and certification of EarthLink Internet connectivity software.
  
   Developed test cases/test plans.

• Sr. Instructor

  Prosoft I-Net Solutions

  (Public Company; 51-200 employees; POSO; Information Technology and Services industry)

  February 1996 — November 1997 (1 year 10 months)

  Responsible for teaching local and remote classes in HTML, JavaScript, VBScript, and other Web technologies.
  
  Co-wrote courseware used for courses offered.
  
  Conducted executive seminars on the benefits of implementing a corporate intranet.

• Intelligence Specialist

  United States Navy

  (Government Agency; Military industry)

  August 1991 — July 1995 (4 years)

  Responsible for daily situation reports.
  Custodian for confidential information (Top Secret).
  Master Helmsman.

• Operations

  Disneyland

  (Public Company; 1001-5000 employees; Entertainment industry)

  1989 — 1991 (2 years)

Eric Hutchinson-Surette’s Education

• University of Phoenix

  BS , Information Technology , October 2000 — February 2005

Additional Information

Eric Hutchinson-Surette’s Websites:

• My Company

Eric Hutchinson-Surette’s Interests:

Travel, new technology, photography

Eric Hutchinson-Surette’s Groups:

ITIL

•    EarthLink Alumni

Eric Hutchinson-Surette’s Honors:

International Who's Who of Information Technology (2000)
Empire Who's Who of Executives and Professionals (2004/2005)

Eric Hutchinson-Surette’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch