User Experience Design
San Francisco Bay Area
- Current
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- Principle at Product Design & Strategy
- Past
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- Director of Product Development at Med-Vantage
- Senior Product Analyst at Oracle USA
- Product Manager at Accruent, Inc.
- Professional Services Director at Vectiv Corporation
- Product Development Manager at Vectiv Corporation
- Executive Web Producer at TimeDance, Inc.
- Manager, Web Communications Group at First American Real Estate Information Services
- Content Manager at First American Real Estate Information Services
- Freelance Technical Consultant at Object Factory
- Education
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- University of Virginia
- The Baylor School
- Recommended
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9 people have recommended Eric - Connections
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170
connections
- Industry
- Information Technology and Services
- Websites
Eric Fain’s Summary
I have been working with cross-functional teams developing and delivering Web-based applications in start-up, Fortune 500, non-profit and creative design environments since 1997. Understanding Web-based software development from each contributor's point of view is essential to managing successful projects. My experience has exposed me to all facets of the development lifecycle, from initial requirements gathering to end-user training and support.
I focus on the following areas in my client projects:
* Designing the user experience through conducting end-user interviews, performing task-based analysis, and creating mental models ...read more
* Product Development and prototyping Web-based applications using Visio/Omnigraffle, Drupal, or hand-coded HTML/CSS/PHP...read more
Regardless of the deliverable, I believe it is critical to understand the thought processes and motivations of end-users in order to understand how any system is will be used and how it is designed. I provide project leadership through clearly stated goals, tangible scopes of work documented and approved by business and technical stakeholders, and through thoughtful communication throughout the life of the project.
Please do not hesitate to contact me to discuss how my expertise can contribute to your better understanding of how your users think about the problems your product is solving, or to discuss prototyping your ideas .
Eric Fain’s Specialties:
User Interface Design, User Experience Design, Product Development, Information Architect, GIS Development, Demographic Data Expert, Business Analysis, Prototyping, Drupal
Eric Fain’s Experience
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Principle
Product Design & Strategy
(Internet industry)
December 2005 — Present (3 years 8 months)
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Director of Product Development
Med-Vantage
(Privately Held; 11-50 employees; Computer Software industry)
May 2005 — December 2005 (8 months)
Med-Vantage is a health informatics company that has attained industry leadership in deploying provider pay-for-performance programs, care management information technology, evidence-based measures and physician scorecard systems.
- Product Development and Strategy
Developed prototype resulting in $3 million in sales. Established relationship and managed off-shore development team.
- Client Relations and Project Management
Managed client relationship with principle client through initial product release. -
Senior Product Analyst
Oracle USA
(Public Company; 10,001 or more employees; ORCL; Information Technology and Services industry)
May 2004 — May 2005 (1 year 1 month)
- Product Development
Managed interaction between design and standards teams through delivery to develop new functionality allowing Property Manager to broaden its market potential into retail real estate. Managed development for multiple features from requirements gathering to end-user training. Collaborated with internal and external product marketing teams to deliver release sensitive product literature.
- Financials Release Management
Managed documentation, communication, and training for Oracle Financials Family Pack release for Property Manager product. -
Product Manager
Accruent, Inc.
(Privately Held; 51-200 employees; Information Technology and Services industry)
February 2003 — September 2003 (8 months)
Accruent is a leading provider of real estate software solutions for Fortune 1000 companies. Accruent purchased the assets of the Vectiv Corporation in February, 2003.
Vectiv Product Management
- Trained Accruent to manage, sell, and support Vectiv. Negotiated comprehensive third-party demographic and cartographic (GIS) data contracts. Led the Vectiv pricing team. Developed the product roadmap. Produced marketing collateral and sales tools.
Business Intelligence Integration
- Researched and developed functional specifications for dashboard reporting in a Business Objects Application Foundation framework. Managed Business Objects desktop reporting deployment strategy. -
Professional Services Director
Vectiv Corporation
(Privately Held; 11-50 employees; Information Technology and Services industry)
December 2001 — October 2002 (11 months)
Vectiv, a venture funded software startup, offered GIS- and Java-based commercial real estate lifecycle management solution for retailers.
Software Implementation Lead
- Delivered a complete Vectiv implementation project on-time and on-budget for the country's fastest-growing adult Quick-Service Restaurant franchisor. Led business analysis and directed technical teams. Managed all phases of the implementation from requirements gathering, to data conversion, to end-user training.
Client Management
- Managed client relationships and expectations from senior executives to staff, resulting in an enthusiastic reference client. Identified issues and provided mitigation paths for project blocks. Identified new sales opportunities, produced and delivered proposals to extend the implementation project scope and increase revenue. -
Product Development Manager
Vectiv Corporation
(Privately Held; 11-50 employees; Information Technology and Services industry)
July 2000 — December 2001 (1 year 6 months)
Product Development Management
- Delivered 1.0 Release functional specification. Managed bug queue priorities for 20 developers over a six-month development cycle. Managed production of user interface assets. Responsible for task management, document management, and administrative modules. Led team working with a process consulting firm to identify and implement development process best-practices.
Sales Engineer & Marketing Support
- Led sales prospect meetings as product implementation and architectural expert. Produced online and static product demos for sales team. Contributed to the development of marketing materials including white papers and the corporate Web site. -
Executive Web Producer
TimeDance, Inc.
(Privately Held; 11-50 employees; Information Technology and Services industry)
March 2000 — June 2000 (4 months)
TimeDance offered a free online invitation service through its Web site and partners. The company received extensive press coverage including The Wall Street Journal, Fortune, National Public Radio, and USA Today.
Production Team Management
- Managed the production and creative teams and processes. Developed and documented functional requirements based on corporate strategy and marketing goals. Developed, coordinated, and conducted "discount" usability studies for prototype testing and software usability. -
Manager, Web Communications Group
First American Real Estate Information Services
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
November 1999 — March 2000 (5 months)
FAREIS, a wholly owned subsidiary of First American Financial, has played an integral part in the corporation's emergence as the leading provider of real estate-related financial and information services.
Management
- Responsible for project planning, resource allocation, goals and milestones for multiple, simultaneous projects. Assumed project management responsibility for a failing, business critical Web-application, resulting in the retention of the Bank of America as a FAREIS customer. Managed team of 10 developers responsible for enterprise Web-application, intranet, and e-commerce development. Managed technical assets and partnerships with BEA and Sun.
Corporate Standards and Policies
- Researched and developed corporate Web publishing policies and procedures defining Internet and intranet strategy, ownership, and guidelines resulting in consistent look-and feel. -
Content Manager
First American Real Estate Information Services
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
June 1997 — November 1999 (2 years 6 months)
Management
- Managed four content developers through all phases of the content project lifecycle. Served as primary point of contact for intranet and Internet content development, problem resolution, and project planning.
Creative & User Interface Design
- Evaluated, selected, and managed relationships with nationally recognized graphic design firms. Responsible for functional specifications, user interface and information architecture design during prototyping and development of legacy-application conversions.
E-Commerce Site Development
- Led team to design and develop private label e-commerce sites providing demographic data for every community in the United States for quicken.com, realtor.com, and owners.com.
Document Conversion
- Evaluated tools and implemented the methodology to convert 45 industry-leading technical manuals from Adobe FrameMaker to HTML. The conversion eliminated distribution problems and allowed keyword searching of all content. -
Freelance Technical Consultant
Object Factory
(Privately Held; 1-10 employees; Information Technology and Services industry)
June 1998 — June 1999 (1 year 1 month)
Content Team, User Interface, Information Architect Consultant
- Technical consultant for Legacy Fine Arts, a company revolutionizing the distribution channels of the art industry. Responsible for content direction, resource and project planning, technology consulting, and prototype development that detailed a complex business model for a B2B Web application.
Eric Fain’s Education
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University of Virginia
BA , English Language and Literature , 1992
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The Baylor School
High School , 1983 — 1986
Additional Information
Eric Fain’s Websites:
Eric Fain’s Interests:
User Centered Design, Cycling, Running, Outdoors, My wife and son
