Eric Bugnon

Current

• Senior Business Analyst at Swisscom (Swiss) Ltd

Past

• Senior Business Analyst at Swisscom Solutions Ltd
• Head of Portfolio Management at Swisscom Enterprise Solutions Ltd
• Market Researcher at Swisscom Ltd

• Infobroker at SVP

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Education

• Université de Fribourg/Universität Freiburg
• Université de Fribourg/Universität Freiburg

Connections

146 connections

Industry

Telecommunications

Websites

• My Blog

Eric Bugnon’s Summary

Strategy, Business Planning & Portfolio Management
Business Modeling & Product Management
Change & Project Management

Telecommunication, Internet & Information Technology

Eric Bugnon’s Experience

• Senior Business Analyst

  Swisscom (Swiss) Ltd

  (Public Company; 1001-5000 employees; SCMN; Telecommunications industry)

  January 2007 — Present (1 year 7 months)

  Responsible for the performance management (KPIs and strategic projects) in our Division "Service Excellence"
  Products: LAN, WAN, Internet, Voice Access and Traffic, PBX
  Services: Fulfillment, Support, Intervention, Outtasking, Outtsourcing

• Senior Business Analyst

  Swisscom Solutions Ltd

  (Public Company; 1001-5000 employees; SCMN; Telecommunications industry)

  January 2005 — December 2006 (2 years)

  Realization of a 3 years business plan for the business field “Customer Services” including support-, maintenance- and outtasking services for LAN, VoIP and PBX systems
  
  Project Manager for strategic projects

• Head of Portfolio Management

  Swisscom Enterprise Solutions Ltd

  (Public Company; 1001-5000 employees; SCMN; Telecommunications industry)

  January 2000 — December 2004 (5 years)

  Analysis of the service, project and capability (processes, IT systems, strategic skills) portfolios
  
  Setup and controlling of projects initiated during the 3 years corporate business plan process
  
  Responsible for the “performance management” process of the ISO 9000 corporate governance process
  
  Team Leader (5 employees) and project manager for the implementation of information systems for the portfolio management

• Market Researcher

  Swisscom Ltd

  (Public Company; 10,001 or more employees; Telecommunications industry)

  July 1996 — December 1999 (3 years 6 months)

  Project manager for the global Swisscom customer satisfaction survey and for various quantitative, qualitative and desk surveys
  
  Project manager for the implementation of a competitor information system

• Infobroker

  SVP

  (Privately Held; 201-500 employees; Market Research industry)

  September 1994 — June 1996 (1 year 10 months)

  Competitor analysis
  Expert interviews
  Desk researches

Additional Information

Eric Bugnon’s Websites:

• My Blog

Eric Bugnon’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
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• reference requests
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