Eric Shepherd

Current

Network Control at Sprint
Advanced Tech Support/ Network Admin at Sprint

Past

Highspeed Saves at America Online

Education

Oklahoma Christian University

Recommended

7 people have recommended Eric

Connections

437 connections

Industry

Wireless

Websites

My Company

Eric Shepherd’s Summary

I work in the network operations command center for Sprint. I have experience with the following Platforms/Systems and extensive Advanced Tech Support capabilities with multiple OS including Windows 2000, XP, and Vista as well as Palm OS, Windows Mobile, and Mac. I can also troubleshoot cdma and iden wireless devices including data cards and their configurations. I also work with the following network elements and organizations.
Enhanced Services Ops
Visual Voice Mail
4G VFAS/ISCP
Boost & CDMA Call Tones
Location Based Services / 4G CLBS
CDMA/iDEN E-911
HCM
3G IOTA
OMA, OPM, 2G VMU Downloads
SPS, Vision LDAP
BMF (Business Mobility Framework)
SMS Messaging
2G/3G and EVDO Picture Mail
Billing Mediation servers for Messaging
CDMA / iDEN and Boost SMS Messaging Services
Comverse MO/MT SMSC (Mobile Originated/Mobile Terminated) / 2Way SMS
EdgeGX Anti-Spam System
Error Codes for SMS
F5 BigIP
IMG (Internet Messaging Gateway)
IronPort Anti-Spam Appliances
ITP
Messaging LDAP
MMG (Multi-Media Gateway)
MMSC (Multi-Media Service Center)
MTMI
PDR (Pre-Delivery Router)
Motorola SMSC
PCS ShortMail
PPG (Push Proxy Gateway)
Gateways
2G MAG
BMI
CCPP
CDM
DNS
HPG/MPM
IFM
MAG 6/6.x
PTT/ReadyLink
Service Agent
XSAM
VM Services
Cable Voice Mail
Comverse Voice Mail
Glenayre Voice Mail
IVR
Motorola SMS (VM Notifications)
TAP Servers
Unisys Voice Mail

Eric Shepherd’s Experience

Network Control

Sprint

(Public Company; 10,001 or more employees; S; Telecommunications industry)

Currently holds this position
Advanced Tech Support/ Network Admin

Sprint

(Public Company; s; Wireless industry)

October 2005 — Present (3 years 10 months)

I have worked my way up thru the troubleshooting ranks from Customer Care where the rubber meets the road to Network Control where hopefully we are heading the problems off before our customers ever know there was a problem. I have worked with multiple computer OS, code and mobile OS systems.
Highspeed Saves

America Online

(Public Company; 10,001 or more employees; TWX; Internet industry)

January 2001 — October 2004 (3 years 10 months)

Introduction to customer care and troubleshooting