Network & Systems Administrator Salt Lake City 911
Provo, Utah Area
Network & Systems Administrator Salt Lake City 911
Provo, Utah Area
I have a wide variety of computers skills ranging from programming, to network design, administration, and maintenance to help desk and technical support. Excellent Team Working Skills developed through years of working on various teams, Excellent Verbal and written communication skills, Excellent Client Management Skills developed through years of Retail Sales and Technical Support Experiences, Great Ability to Adapt to new Technologies and Experiences, Easy Going personality that works well with most other personality types.
Web Marketing Search Engine Marketing HTML XML PHP
Networks, Servers, Telephoney Blog Blogging
(Government Agency; 51-200 employees; Public Safety industry)
July 2005 — Present (2 years 11 months)
Maintenance and administration of the 9-1-1 emergency communications LAN/WAN network including computers, servers, and phones serving a community of 1.2 million people.
Administrator for Spillman Computer Aided Dispatch (CAD) system
Administrator for FATPOT Landmark, PSI and FATPOT Media Website (Police Records Systems)
Provides support for maintenance and administration of Avaya/Definity phone system including wiring and switch programming.
Administrator for Plant Vesta Call Center Suite using Meridian Phone Switches.
Maintenance and administration of Windows Active Directory, 12 Windows Servers and 4 HPUX Unix servers.
UNIX system administrator with over 600 users including 12 police and fire agencies.
Maintenance and administration of a standard business computer network with over 100 users.
Help Desk/PC Tech for approximately 120 in house users and 600 remote users.
Designed and developed a secure intranet and internet site.
(Privately Held; 501-1000 employees; Internet industry)
February 2002 — July 2005 (3 years 6 months)
Webmaster, Web Marketing, Web Programming, Web Design IT Networking, Computer Hardware, Help Desk
Designed, built, market and maintain web presence, including dynamic content.
Increased web traffic 16-36% each year
Developed and implemented Email Marketing Strategy with click through rates averaging 25%.- 30%
Assists with Maintenance and Administration Novell Network, GroupWise 5.5 Email Server, SCO UNIX/Micros Server and workstations Point of sale System, Windows 2k & 2003 Servers, DataPlus Accounting System, Springer Miller Reservation System, Delphi Guest Services System
Assists with Maintenance and Administration Definity phone system including wiring and switch programming.
Assists with Maintenance and Administration including HelpDesk Support 80 workstations and over 150 users including help desk and trouble shooting, software support and recommendation
Installed, Maintain and provide Help Desk for a DSL Solution for 100 lodging rooms.
(Privately Held; 51-200 employees; Hospitality industry)
May 2001 — February 2002 (10 months)
Designed, built and implemented a database solution to track apartments and maintenance orders
Improved maintenance team output efficiency by 18%
Reduced the maintenance wait time of residence by 50%
Reduced Parts cost by 15%
Managed the workload of 12 full time maintenance crew members
Customer liaison for 5 major apartment complexes housing over 6000 Brigham Young University students
(Privately Held; 1-10 employees; Internet industry)
May 1999 — January 2002 (2 years 9 months)
Webmaster designed and build Scrapbooking website. Continued with online marketing and sales
(Educational Institution; 51-200 employees; Primary/Secondary Education industry)
February 2001 — May 2001 (4 months)
Computer Lab Technician responsible for 35 PC and 35 Macintosh computers. Duties include maintenance, backup, repair, re-imaging, technical support and Network Administration of Novell Network of approximately 600 students and staff.
(Privately Held; 1-10 employees; Internet industry)
October 2000 — January 2001 (4 months)
Web Producer- creating websites for clients. Duties included html, graphic design/layout, flash and client interaction/management
Was instrumental in the creation of websites for these clients Xactware, Mountain Oil, Dvine Flavors, Novell Intranet
Network Administrator, PC Technician, Helpdesk
(Public Company; 201-500 employees; Internet industry)
December 1999 — September 2000 (10 months)
HTML Content Specialist for Volkswagen of Americas Website www.vw.com
Created HTML documents, Maintained and Updated US/Canadian VW Website, Audi/VW Tech, Audi/VW Dealer Art
VW Projects Include: DriversFest 2000, French Accesorizer, VW Beetle Online Buying Project, VW Tech, VW Art, VW Specs, VW Configurator, Audi Arms and portions of various other clients projects
Supported over 2000 VW/Audi Dealers with advertising web needs
(Public Company; 201-500 employees; Internet industry)
May 1999 — December 1999 (8 months)
Provided Advanced Technical Support of PowerQuest Products via Email and Phone
Created Detailed Documentation of Customers Issues and Solutions
Created Documentation of Issues and Solutions of PowerQuest Products.
Tracked Software Issues and Researched Technological Advances and their relationship to PowerQuest Products
Helped Customers in Data Recovery and Boot Problems
(Privately Held; 11-50 employees; Computer Networking industry)
March 1999 — April 1999 (2 months)
Developed curriculum for FrontPage 98 class
Taught FrontPage 98 and HTML programming and Web Marketing
(Public Company; 501-1000 employees; Information Technology and Services industry)
May 1997 — September 1998 (1 year 5 months)
Developed and localized WordPerfect Suite 8 for Danish Including inserting translations with different tools
Worked with databases, sizing, bug fixing, code editing and updating, individual vendors, translators, QA/Testers and developers
Developed and localized Presentations Suite 8 for SU, SV, BR, IT, and ES
Worked directly with Netscape and developers
Helped in developing state-to-art localization process for Suite 9
Created and developed Internet/Intranet Web pages for Internet tools team for using internally and externally w/ vendors, translators, and development and localization engineers
SAA, 2007 — 2007
BSIT, Information Systems, January 2004 — November 2005
MCSE, Microsoft Networks, 1998 — 1999
A+, Computer Hardware, 1998 — 1999
Website Marketing, Guitars
APCO, Spillman Users Group