Customer Solutions Engineer at Google
Mexico City Area, Mexico
Customer Solutions Engineer at Google
Mexico City Area, Mexico
Customer Solutions Engineer en Google México y a cargo de la promoción y soporte de Google Analytics y Gadget Ads en Latinoamérica de habla hispana.
Durante 8 años encargado de desarrollar la cara digital del periódico El Financiero, manejando la comercialización de espacios publicitarios desde el 2001. Liberando 4 distintas versiones del sitio Web y creando una amplia gama de servicios en línea así como en canales móviles.
Con más de 10 años de experiencia en la industria del desarrollo, involucrado en la creación de sitios Web desde 1995 y en el desarrollo de las primeras aplicaciones corporativas basadas en esta plataforma desde 1997.
Web Analytics, Online Marketing, Web Development, eCommerce, Project Management
(Public Company; 10,001 or more employees; GOOG; Internet industry)
July 2007 — Present (1 year 4 months)
* Promoting, training and consulting Google Analytics
* Supporting Geo technologies like Google Earth and Google Maps
* Promoting and supporting Google Gadgets and Gadget Ads
* Supporting Ads related Google APIs
(Privately Held; 1001-5000 employees; Newspapers industry)
July 1999 — July 2007 (8 years 1 month)
* Founded the Electronic Media business unit, with sales growth of over 100% every year. Sales of year 2006 were four times greater than the sales of 2005.
* Produced revenue more than 200% our operation cost over the last year.
* Integrated cost effective solution for the corporate website showing the lowest operation cost on the media market, and over 100 paid campaigns last year.
* Created customer support procedures and policies for all digital services.
* Developed a wide variety of services like the corporate website in spanish and chinese, mobile channels, real-time financial terminal, daily newsletters, SMS news feed and a newspaper digital edition delivered via Internet.
* Integrated Solomon as an ERP solution for operation control.
* Coordinated operations of foreign service providers established in USA, Argentina and Germany. And managed foreign customers also, established in USA, Canada, Spain and Guatemala.
(Privately Held; 51-200 employees; Information Technology and Services industry)
August 1997 — June 1999 (1 year 11 months)
* Managed software development projects since early analysis stages until deployment.
* Developed a nation wide customer database for Grupo Industrial Bimbo with GPS capabilities.
* Developed Intranet solutions for other well known companies like Coca Cola FEMSA, Seguros Monterrey-Aetna, Warner Lambert, Grupo Nacional Provincial and Herbalife.
* Defined enterprise wide coding and documentation policies.
(Privately Held; 51-200 employees; Information Technology and Services industry)
May 1997 — August 1997 (4 months)
* Programmed part of the Project Management System on the Corporate Intranet.
* Made research about new technologies for Internet development.
*Participated in the Election's Day Documentation Project gathering information and building statistical reports.
* Given lecture about new tools for dynamic web pages development on the Information Technology Congress at Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico City
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 1996 — May 1997 (1 year 1 month)
* Programmed the first computer system for Panama’s Stock Exchange.
* Installed Panama’s Stock Exchange local network and deployed the developed system.
* Programmed administration solutions for Sony, Hilos Omega and Global Autoparts.
(Educational Institution; 10,001 or more employees; Higher Education industry)
December 1995 — December 1996 (1 year 1 month)
* Unix workstations setup and support. Managed HP-UX, AIX and Solaris operating systems.
* Managed user's network login accounts all over the Campus.
* Developed Student Affairs web site, with information about sports and cultural activities.
* Created schedule management system for classes given by this department.
* Created promotional material for cultural activities such as classes, concerts and plays.
* Participated as technical staff for special events, responsible for audio and stage setup.
Management Skills, Administration, 1992 — 1997
Computer Science 1992 — 1997
Graduated with Honors
Mathematics, 1989 — 1992