Ernie Babinski

Current

Retail Support Manager at Panda Security
CEO/Owner at EPCDOCTOR.COM (Self-employed)

Past

Computer Technologist at LAUSD

Education

Glendale High School

Recommended

9 people have recommended Ernie

Connections

40 connections

Industry

Computer & Network Security

Websites

My Company

Ernie Babinski’s Summary

• 15 years of general computer experience, extensive experience installing, maintaining and troubleshooting Windows systems, Macintosh, office applications, security software and other, knowledgeable in computer hardware.
• Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results. Very ambitious to help others and work in the IT field.

Ernie Babinski’s Specialties:

MCSE, MCP, A+, N+, HTML

Ernie Babinski’s Experience

Retail Support Manager

Panda Security

(Privately Held; 1001-5000 employees; Computer Software industry)

September 2005 — Present (3 years 11 months)

1. Daily inbound phone calls and emails
2. Overlooking my juniors as a senior technician, making sure that they are up to speed on whats new with the software supported
3. Evaluating issues that need to be escalated to a higher source
4. Reporting to my lead retail tech problems arising with the software supported
5. Training of technicians on products and support
6. Producing new ideas that will improve the department and overall support.
7. Collaborating with the Director of Support on the support needs of the department to maintain the highest quality support policies.
8. Directly in charge of the hiring and procedures set for new employees
9. Weekly graphs of technicians to improve support for quality and quantity balance.
CEO/Owner
EPCDOCTOR.COM (Self-employed)

(Self-Employed; 1-10 employees; Computer & Network Security industry)

January 1996 — Present (13 years 7 months)

Overall running of the entire company
Computer Technologist

LAUSD

(Educational Institution; 10,001 or more employees; Higher Education industry)

1992 — 2004 (12 years)