Engin Dağhan

Current

General Manager at AT&T Global Iletisim Servisleri Ltd.Sti.

Past

Team Leader, Country Services Operations at AT&T Global İletişim Servisleri Ltd.Şti.
IT Specialist at IBM Türk Ltd.Şti.

Education

Ege Üniversitesi
Ege Üniversitesi

Connections

169 connections

Industry

Telecommunications

Websites

Engin Dağhan’s Summary

Managing an international company operating in 200+ locations under the local rules, culture and business ethics in order to provide the required support where and how needed that will lead to the uppermost customer benefit.

Engin Dağhan’s Specialties:

Regulatory Affairs, Human Resources, Supplier Management, Marketing, Account Management, Mergers and many more not listed here.

Engin Dağhan’s Experience

General Manager

AT&T Global Iletisim Servisleri Ltd.Sti.

(Public Company; 10,001 or more employees; Telecommunications industry)

May 2006 — Present (3 years 3 months)

• Management authority with Power of Attorney in Turkey.
• Country Support Management
• Employee Card Holder
• Human Resources Support
• Return on Investment Program
• Regulatory Affairs Support
• Service Delivery Support
• Service Assurance Support
• Sales Support
Team Leader, Country Services Operations

AT&T Global İletişim Servisleri Ltd.Şti.

(Public Company; 10,001 or more employees; Telecommunications industry)

October 1999 — April 2006 (6 years 7 months)

• Contract Management
o Hands & Eyes for Network Pops
o Supplier Management Contracts
o Hardware Maintenance Agreements (Products branded by Cisco, IBM and Others)
• Field Services Team Leader
o Dispatch Management
o Field Services Engineer
• Carrier Relations Manager
o Turk Telekom
o Siemens Business Services
o Med Nautilus
o Eser Telekom
o Dexar
o Telecom Italia
o T-Systems
o Turkcell
• Global Circuit Administration
o Circuit Ordering
o Invoice Handling
o Dispute Management
o WAN Network
o Internet Backbone
o Remote Access
o SDH, DXX and Newbridge Nodes
• Customer Operations
o Problem Determination
o Fault Management
o Change Management
• Sales Support
o Presales configuration
o Pricing
• Supplier Management Division
o Technical Determination of Business Needs
o Request for Proposals
o Supplier Contact Point
o Requisitioning
o Invoice Approver
o Procurement
o Import process of Cisco goods
• Global Real Estate
o GRE contract coordination
IT Specialist

IBM Türk Ltd.Şti.

(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

September 1995 — September 1999 (4 years 1 month)

Design, implementation and support of IT solutions to the internal organizations and external customers of IBM including LAN, WAN, software and hardware.