Yunus Emre Guzer

Current

E-Commerce Supervisor at Garanti Payment Systems

Past

E-Business Development / Data Analysis Specialist at Teknoloji Holding
E-Commerce & CRM Specialist at Goldaş
IT Project Management & Business Development at Hedef Alliance Holding

E-Commerce & Business Development Specialist at Garanti Bank
Call Center Team Leader at Assistline A.Ş
Customer Services at Pamukbank

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Education

Yesevi (MIS - Master Program)
Anadolu Üniversitesi

Recommended

7 people have recommended Yunus Emre

Connections

247 connections

Industry

Banking

Websites

Yunus Emre Guzer’s Summary

Yunus Emre Guzer’s Specialties:

E-Commerce, CRM, Project Management, İnternet, Business Development, System Analyst, Management İnformation Systems, Online Payment Systems, Alternative Payment Systems, Alternative Verification Method

Yunus Emre Guzer’s Experience

E-Commerce Supervisor

Garanti Payment Systems

(Banking industry)

August 2008 — Present (1 year 4 months)
E-Business Development / Data Analysis Specialist

Teknoloji Holding

(Privately Held; Information Technology and Services industry)

2007 — 2008 (1 year )

Responsibilities:

· “tio.com.tr” project: Business development, process analysis and design of new processes.

· System analysis of designed processes.

· Participation to sales improvement operations.

· Management of data entry team.

· Development of data entry and product matching programs.

· Inspection of XML integration to B2Cs.

· Follow up SAP payment integration processes.

· Preparing the infrastructure of CRM applications for “tio.com.tr” project.
E-Commerce & CRM Specialist

Goldaş

(Internet industry)

2007 — 2007 (less than a year)

Responsibilities:

· Analysis and leading renovation of online e-commerce site.

· Analysis for new CRM program.

· As a part of ERP project, analysis to integrate the seperate ERP programs.

· Analysis the issue tracking processes of company, design the work flow and management the integration of new issue tracking system with the CRM system.

· Management of the sales improvement operations.

· Functional analysis of the new e-commerce platform and business development.
IT Project Management & Business Development

Hedef Alliance Holding

(Privately Held; Pharmaceuticals industry)

2005 — 2006 (1 year )

At Hedef Alliance Holding -where I started to work with the invitation of former E-Commerce Director of T.C. Garanti Bank, Savaş Şakar- I had the responsibilities following up and development of all projects focused on customer relations.

E-Commerce Project Management duties;

· Management of design and software teams working on infrastructure of the e-commerce system.

· Sales improvement operations (in one year 300 percent increase of endorsement. 2006 March endorsement: 7 Million YTL)

· Presentation and training of the renovated B2B platform.

· E-commerce sales improvement operations.

· Analysis of the issues comming from pharmacies and making the betterment operations.

· Management of stock system project.

Crm Project Manager duties;

· Infrastructure operations of the CRM software Workcube.

· Transfer of the job processes to online system.

· CRM training of the area sales directors.

Also the online order system project get started but because of the military obligation could not be finished.
E-Commerce & Business Development Specialist

Garanti Bank

(Public Company; GARAN.IS; Banking industry)

May 2004 — 2005 (1 year )

Garanti Bank virtual pos and garantialisveris.com administration duties;

· Identification and solution of Customer (virtual shops) problems.

· Follow up the new virtual shop opening processes and devleopment of the process.

· Informing the Garanti Bank agencies about the changes on work flow.

· Sales improvement opreations/suggestions.

· Approvement of Garanti Shopping requests.

· Web site analysis.
Call Center Team Leader

Assistline A.Ş

(Consumer Services industry)

May 2002 — 2004 (2 years )

Customer Services/ Business Development and CRM Specialist

Analyzing emergency call management processes of assurance companies,

Effective resource Usage Processes of Call Center Activities,

Management of Call center Team (11 people)

Active Member of Boyner Backup Card Project. The Project was about creating and analyzing Customer Relationship Managment Processes,
Customer Services

Pamukbank

(Privately Held; Banking industry)

February 2001 — February 2002 (1 year 1 month)

Responsible for front desk activities in Pamukbank