Emily Hildenbrand

Emily Hildenbrand

Guest Relations Hostess

Location
Orlando, Florida Area
Industry
Performing Arts

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you and Emily Hildenbrand know in common
  • Get introduced to Emily Hildenbrand
  • Contact Emily Hildenbrand directly

View Emily's full profile

Emily Hildenbrand's Overview

Current
Past
  • American Idol Attractions Hostess at Walt Disney World
  • Late Night Events Coordinator at Kennedy Center American College Theatre Festival Region 2
  • Volunteer Coordinator at Kennedy Center American College Theater Festival Region
  • Parking/Operations at Walt Disney World
  • Box Office Staff at People's Light & Theatre
Education
Connections

145 connections

Emily Hildenbrand's Experience

Master Bear Builder

Build-A-Bear Workshop

Public Company; 5001-10,000 employees; BBW; Retail industry

June 2005Present (9 years 4 months) Springfield, PA

Recognized for outstanding customer service multiple times due to customer feedback
Hosted Parties of up to 35 children, keeping them entertained, received 100% party satisfaction ratings
Proficient and engaging on the stuffer machine and the register

Guest Relations

Walt Disney World

Public Company; 10,001+ employees; DIS; Entertainment industry

January 2012June 2012 (6 months) Disney's Animal Kingdom

Troubleshooting customer complaints/issues daily through creativity
Enthusiastically providing positive and courteous experiences to guests of all ages and interests
Receiving on-going training in all aspects of Disney guest relations including, but not limited to: company policies, computerized systems, and protocols and initiatives for customer satisfaction.

Sales Associate

Yankee Candle Company

Privately Held; 5001-10,000 employees; YCC; Retail industry

June 2009June 2012 (3 years 1 month) Springfield, PA

Maintained a high level of customer service, receiving frequent recognition from management
Consistently achieved daily sales goals
Utilized product knowledge in the achievement of excellent guest service and sales goals

Jungle Cruise Skipper

Walt Disney World

Public Company; 10,001+ employees; DIS; Entertainment industry

August 2011January 2012 (6 months) Magic Kingdom

Taking guests on multiple adventures through the rivers of the world each day!
Enthusiastically providing positive, courteous and humorous experiences to guests of all ages and interests!
Proficient yet never complacent about the daily responsibility to exceed guest expectations.

American Idol Attractions Hostess

Walt Disney World

Public Company; 10,001+ employees; DIS; Entertainment industry

January 2009August 2011 (2 years 8 months) Hollywood Studios

Preserved safety, efficiency, and courtesy while ushering at 1000 seat capacity theater with shows every hour
Provided well-received immediate customer service recovery when needed and maintained good rapport between entertainment and operations staff
Part of Opening Team during College Program (Spring 2009); maintained seasonal status

Late Night Events Coordinator

Kennedy Center American College Theatre Festival Region 2

September 2010January 2011 (5 months)

Generated creative concept theming for late-night events
Coordinated every aspect of the implementation of late-night event themes including atmosphere, entertainment, food, etc.
Handled staffing, booking, and served as on-site hotel liason

Volunteer Coordinator

Kennedy Center American College Theater Festival Region

January 2009January 2011 (2 years 1 month)

Initiated and implemented new outreach strategies that resulted in an increase of school participation.
Supervised and scheduled 79 volunteers over multiple days, buildings, and positions
Created, stocked, and ran a volunteer student lounge which facilitated and increased inter-collegiate communication

Parking/Operations

Walt Disney World

Public Company; 10,001+ employees; DIS; Entertainment industry

August 2008January 2009 (6 months) Tranportation and Ticket Center

Safely transported 210 people approximately every 10 minutes from their cars to the Transportation Ticket Center
Entertained guests during their 5 - 15 minute journeys while relaying important information
Responsible for all manner of parking lot safety and efficiency

Box Office Staff

People's Light & Theatre

Nonprofit; 51-200 employees; Performing Arts industry

August 2006August 2008 (2 years 1 month)

Selling Tickets, and other duties

Emily Hildenbrand's Languages

  • French

Emily Hildenbrand's Skills & Expertise

  1. Event Planning
  2. Acting
  3. Sales
  4. Customer Service
  5. Guest Recovery
  6. Stage Management
  7. Events Coordination
  8. Public Speaking
  9. Graphic Design
  10. Advertising
  11. Theatre
  12. Management
  13. Fundraising
  14. Selling
  15. Editing
  16. Social Networking
  17. Community Outreach
  18. Press Releases
  19. Event Management
  20. Entertainment
  21. Customer Satisfaction
  22. Training
  23. Social Media
  24. Team Building
  25. Facebook
  26. Nonprofits
  27. Adobe Creative Suite
  28. Arts Administration
  29. Leadership
  30. InDesign
  31. Marketing Communications
  32. Sales Management
  33. Research
  34. PowerPoint
  35. Volunteer Management
  36. Leadership Development
  37. Teaching

View All (37) Skills View Fewer Skills

Emily Hildenbrand's Education

University of Central Florida

Master's degree, Hospitality Administration/Management

20132015 (expected)

I will be attending starting in the Fall of 2013.

West Chester University of Pennsylvania

B.A, Theatre Arts

20072011

capstone courses in Stage Management and Theatre Management, taught by Professor Juliette Wunsch

Villanova University

20062007

Two Semesters

Delaware County Community College

20062006

Only one semester

Fairfield University

20052005

Only spent one semester there

Activities and Societies: Anime Club, Theatre Fairfield, Memories of Jake (Improv Troupe)

Emily Hildenbrand's Additional Information

Interests:

Theatre, Theatre Administration, performance, travel, Guest service

Contact Emily for:

  • career opportunities
  • consulting offers
  • expertise requests
  • reference requests
  • getting back in touch

View Emily Hildenbrand’s full profile to...

  • See who you and Emily Hildenbrand know in common
  • Get introduced to Emily Hildenbrand
  • Contact Emily Hildenbrand directly

View Emily's full profile

Not the Emily Hildenbrand you were looking for? View more »

Viewers of this profile also viewed...