
Customer Success Advocate at SuccessFactors
Venice Area, Italy

Customer Success Advocate at SuccessFactors
Venice Area, Italy
I’m Italian mother tongue, but I’m able to speak fluent English too.I developed this skill during my studies and then I exercized it during the work expecially talking with customers and at the conferences and fairs I attended in Atlanta, San Francisco, Padua and Essen. I have also attended to several Training Courses in London. I taught technical issues for international customers (Metso in Finland, Price Waterhouse Cooper in Spain)I learned French by living and working for a year in Lausanne (Suisse).
I worked for 5 years as team coordinator. In the same time I had customer relationships and improved my communication skills and client facing skills.I’m able to manage good relationships with customers and supplier in order to start (pre-sales) develop and start the production of software projects.
Java, JavaScript, DB programmer, ORM
(Privately Held; 501-1000 employees; Computer Software industry)
April 2008 — Present (1 year 4 months)
(Self-Employed; 1-10 employees; Entertainment industry)
2003 — Present (6 years)
I am board game author. I designed games that are produced by major game company in Europe and US:
Fantasy Pub, published byt: Tilsit Edition (France)
Oltre Mare, published by: Amigo Spiele (Germany),RioGrande Games (USA), Lautapelit (Finland)
Il Principe, published by: Amigo Spiele (Germany), Z-Man (USA), Mind the Move (Italy)·
Hermagor, published by: Mind the Move (Italy), Rio Grande Games (USA), White Goblin Games (Netherland)
(Privately Held; 51-200 employees; Computer Software industry)
January 2008 — March 2008 (3 months)
(Privately Held; 11-50 employees; Information Technology and Services industry)
2007 — December 2007 (less than a year)
I am software developer and software project leader for CRM and e-commerce platform customization projects.
The software platform is written in EJB and JSP. It has a CRM, a B2B and B2C Web Portal module.
We are moveing through Web 2.0 interfaces using Protytpe, Scriptacolous and Mootools JavaScript Frameworks.
Database used: Oracle, Postgres, MS Sql Server.
(Privately Held; 11-50 employees; Information Technology and Services industry)
2003 — 2006 (3 years)
I managed a team of C# .NET, Visual Basic, Access and MS Sql Server db developers. My role was to gather requirements, analyse and recommend software solutions for specific customer needs.
“Scrum” Agile methodology applied.
(Privately Held; 11-50 employees; Information Technology and Services industry)
2001 — 2003 (2 years)
I managed a team of Java, JSP and Oracle developers Italian and international customers: Metso (Finland), Telecom Italia, ENI, several Banks as Milan, Sondrio and Monte Paschi Siena, Reale Mutua Insurance.My role was to analyse the specific requests about e-learning workflow and to manage the development of customized solutions using the SABA e-learning Enterprise software platform (www.saba.com). I attended to the annual User Conference in San Francisco in 2003 where I presented some use cases we developed for Italian customers.
(Privately Held; 11-50 employees; Information Technology and Services industry)
2000 — 2001 (1 year)
I was the coordinator of a team of Java language for an e-commerce platform software.The project was a software platform for the e-commerce business. I was a Java developer.I have worked on client end applications and web pages (JSP).
(Privately Held; 1-10 employees; Information Technology and Services industry)
1999 — 2000 (1 year)
Software developer in C++ and OpenGL language for a 3D robot software simulator.The company where I worked was a spin-off of Ecole Politecnique Federal de Lausanne. We worked in collaboration with the Khepera robot team in order to create a software simulator for such as robots. I developed the Windows platform porting from the Linux source code of the software. The software used Open-GL technology for rendering of robot models in 3D world simulation and was built in MS Visual C++.
95/110 , Software Engineering , 1993 — 1998
Software engineering
Languages programming
Electronic circuits and computer architecturesRobot behaviours and skills (my thesis for specialistic degree was about robot vision and beheviours in the Robocup competition www.robocup.org).
Computer Science 1987 — 1992
Web 2.0, Boardgames, Videogames, Travelling, Reading novels (historical and sci-fi)
Stelle e Gufi, Magic tournaments