Elyzabeth I. Muñoz

Past

• Assessment Developer at Kaplan Virtual Education (KVE)
• Research Recruiter at The Executive Tree
• Blacklist Wrangler (Freelancer) at Swell Technology

• Moderator / Editor (Freelancer) at Anime Outlet
• Content Manager / Editor (Freelancer) at Hot Neuron, LLC.
• Web Content E-Commerce Integrator / Manager (Independent Contractor) at Tiger Direct, Inc.
• Technical Writer (Independent Contractor) at Chapin Management Group Inc.
• Technical Writer (Independent Contractor) at ANC Rental Corp.
• Systems Support Specialist at American Express TRS, Inc.
• Assistant Business Analyst at American Express TRS, Inc.
• Customer Service / Quality Assurance Representative at American Express TRS, Inc.

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Education

• Chaminade-Madonna College Preparatory High School
• Florida International University

Recommended

8 people have recommended Elyzabeth I.

Connections

180 connections

Industry

E-Learning

Websites

• My Company
• My Company
• My Company

Elyzabeth I. Muñoz’s Summary

A detail-oriented, focus-driven professional with extensive experience in Web content and e-learning in a production environment. Extensive experience in CMS, LMS, HTML, and Microsoft Office. Bi-literate, with a proven track record in training and technical documentation resulting in high training turn around.
• Technical Expertise: Working knowledge of the Internet, browsers (IE, Firefox), search engines, and proxies, Internet browsing and browser operation, Boolean logic and research, file transfers using FTP sites, HTML, DHTML, CSS, Windows (ME/00/XP/NT), MS Office, Macromedia Fireworks, Adobe Acrobat, Adobe PDF, Adobe FrameMaker, ACT!, Corel Word Perfect, Corel Capture, SnagIt!, RoboHelp, AS400 (Preference Mainframe System), Vignette, ServiceSoft, Lotus Notes, WinZip, MWSnap, Respondus, eCollege, MathType, Method 1, Daryl Sink Methodology, Adult Learning Theory, and Information Mapping for the Web.

Elyzabeth I. Muñoz’s Specialties:

• Writing Experience: Editor/staff writer for departmental newsletter; written in various formats (web content, instructional materials, training materials, and marketing materials).
• Training & Development: Trained team members; developed an Author's Guide for the Vignette application (CMS); developed design standards; assisted in the development of the Hyperlink Management Report; designed and developed the migration of content from the Preference System to the Vignette application.

Elyzabeth I. Muñoz’s Experience

• Assessment Developer

  Kaplan Virtual Education (KVE)

  (Public Company; WPO; Education Management industry)

  June 2008 — November 2009 (1 year 6 months)

  As an Assessment Developer for KVE, I provide creative assistance and programming skills in the production of online quizzes, tests, and exams and additional components for all assignments for KVE courses.
  
  Responsibilities include development of quizzes and inserting all components and production of custom graphics, as needed. Provided Quality Assurance (QA) throughout the development and review process to ensure that all of the quiz components were created, named, and posted properly. Edited, fixed, changed, and re-created assessments. Made creative decisions regarding assessments layout and provided feedback to the team. Created tracking charts and necessary documentation for each course within assessments development, including software I use: MS Office Suite (Word, Excel, Outlook, Access, PowerPoint, and Visio), Macromedia Suite (Dreamweaver, Fireworks), Adobe Photoshop, MWSnap, Respondus, and e-College.

• Research Recruiter

  The Executive Tree

  (Staffing and Recruiting industry)

  November 2007 — June 2008 (8 months)

  Responsibilities included research, name generation, sourcing potential candidates, use of telephone, directories, memberships and online services, assisting clients in their recruiting efforts to fill vacancies, generating target lists, identification of potential candidates, candidate development, and development of organizational charts.

• Blacklist Wrangler (Freelancer)

  Swell Technology

  (Internet industry)

  February 2004 — December 2005 (1 year 11 months)

  Responsibilities included searching the internet looking for sites that have been miscategorized or not categorized, searching for websites that are not covered by an appropriate category, working on a project developing a line of content filtering products dealing with all types of content (including sensitive / offensive materials), using fair, balanced and rational view of pornography, nudity, adult language, gambling, entertainment, drugs, etc., browsing through test proxy, checking the correctness of suggested additions and removals, working knowledge of the internet, browsers, search engines, and proxies, and dealing with customers. Tools used Penguinfeet database, MS Outlook, Mozilla Firefox, and Internet / Web.

• Moderator / Editor (Freelancer)

  Anime Outlet

  (Internet industry)

  February 2004 — August 2005 (1 year 7 months)

  Helped build online community web portal by editing Anime and Manga encyclopedia, edited content, uploaded pictures, ranked and commented on Anime and Manga series and episodes, performed web research, assigned a specific letter in the encyclopedia (which has over 4,000 Anime and Manga series in the database) and was responsible for editing the series description, uploaded the series main picture, screen shots, the URL for any trailers, commented on the anime, confirmed and uploaded all series episodes to make sure they were present and accounted for, edited the episode descriptions, added episodes to my diary and then ranked and commented on them, uploaded the episode main picture and screen shots, ranked and commented on episode, edited the news section (uploaded the database with past news and daily updates); wrote my own news and articles, edited existing news and articles, newsletter editor and events (calendar) editor.

• Content Manager / Editor (Freelancer)

  Hot Neuron, LLC.

  (Publishing industry)

  February 2004 — May 2004 (4 months)

  Responsibilities included going through magazine portal and sifting through articles, produced short summaries and categorized articles, categorized and recategorized articles that needed to be corrected, broke down bits of information from each article to ensure feeds were being sent appropriately to website owners, and added article descriptors. Tools used Mozilla, Magportal, Hot Neuron SimilarityTM software, and MS Outlook.

• Web Content E-Commerce Integrator / Manager (Independent Contractor)

  Tiger Direct, Inc.

  (Computer Hardware industry)

  October 2003 — January 2004 (4 months)

  Worked independently in a fast paced production environment for a large computer (online retailer) corporation in their Miami office. Responsibilities included researching product content on the Internet, creating content for site, uploading of contents to database, maintaining and updating product contents, knowledge of components, build-it-your own accessories and emerging technologies, editing of images, design of web pages and general content, an understanding of computer systems, equipment and technology, writing, editing, graphics, coding/programming, documenting web errors, management of web team, assisted in creating a new training manual for new hires, and good understanding of computer components (such as video cards, hard drives, networking, etc.). Tools used were Adobe Photoshop, Macromedia Dreamweaver, UltraDev HTML programming language.

• Technical Writer (Independent Contractor)

  Chapin Management Group Inc.

  (Privately Held; 1-10 employees; Real Estate industry)

  March 2003 — June 2003 (4 months)

  Wrote training manuals, promotional literature, and provided web consultation services.

• Technical Writer (Independent Contractor)

  ANC Rental Corp.

  (Public Company; 10,001 or more employees; Automotive industry)

  January 2003 — March 2003 (3 months)

  Worked onsite full time in Boca Raton and Fort Lauderdale at client's location for ANC Rental Corp. Responsibilities included content management (maintenance) such as revisions, updates and training flashes; document conversion from MS Word, MS Excel, MS PowerPoint, document conversion; new Training Manual for Customer Service and Finance Department; Developed a manual for the Finance department in the area of commissions; Tracked project information using Excel; Wrote policy and procedures manuals, training manuals, user manuals for customized software, and online reference sites using FrameMaker 6.0, HTML editing software (FrontPage 2000 and DreamWeaver).

• Systems Support Specialist

  American Express TRS, Inc.

  (Public Company; 10,001 or more employees; Banking industry)

  October 1999 — September 2002 (3 years )

  Responsibilities included migration of content from Mainframe System to Intranet Application; Author, Editor, and Publisher of Content through Vignette Application; Hyperlink Management Report (Spider Crawler); document conversion from MS Word, MS Excel, MS PowerPoint, MS WordPad; NotePad; document conversion; trained new authors on Front Page, Preference (Mainframe), Vignette, and the Spider; Rolled out Pilot test to receive feedback for fine-tuning; Created work-flow process for content management (maintenance) such as revisions, updates, new content, content expiration, content deletion, and content archiving.

• Assistant Business Analyst

  American Express TRS, Inc.

  (Public Company; 10,001 or more employees; Banking industry)

  January 1999 — October 1999 (10 months)

  Responsibilities included resolving daily issues for customers, marketing, and representatives; provided statistical analysis on day-to-day issues; attended identicality calls and meetings; auditing and reconciling customer accounts.

• Customer Service / Quality Assurance Representative

  American Express TRS, Inc.

  (Public Company; 10,001 or more employees; Banking industry)

  February 1997 — January 1999 (2 years )

  Responsibilities included solving customer inquiries and disputes via telephone, letters, fax, and e-mails; provided customer account support and promotional information; handled supervisor calls; trained new hires; provided quality assurance measures through monitoring and feedback sessions and facilitated team meetings. Documented quality assurance by using statistically valid sampling. Ensured services were being performed in accordance with such quality assurance program. Provided compliance with quarterly report documentation and TSC adherence to such quality assurance program in connection with the services. Prepared TSC Service Delivery Results (SDR) reports to compliance, in order to confirm performance. Collected statistics and analyzed reports for trends and development. Monitored employee's knowledge for referencing policies and procedures, and daily adherence, process for consumer complaints (tracking & resolution) and exception process by monitoring and auditing.

Elyzabeth I. Muñoz’s Education

• Chaminade-Madonna College Preparatory High School

  HS Diploma ,

  http://www.cmlions.org/

• Florida International University

  B.S. , Communications

  Major: Mass Communications
  Minor: English
  http://www.fiu.edu/

Additional Information

Elyzabeth I. Muñoz’s Websites:

• My Company
• My Company
• My Company

Elyzabeth I. Muñoz’s Interests:

Networking, Ways to grow and excel in my craft, Meeting new people.

Elyzabeth I. Muñoz’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
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• reference requests
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