Ellen P. Miller, MBA (lmiller @ mayfairtower.com)

Current

• Currently seeking an operations executive position at a dynamic company

Past

• Director of Operations at SunTrust Banks, Inc.
• Operations Manager - Strategic Initiatives at SunTrust Banks, Inc.
• Manager of Insurance Marketing at SunTrust Banks, Inc.

• Line of Business Direct Marketing Coordinator at SunTrust Banks, Inc.

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Education

• Rollins College - Crummer Graduate School of Business

Recommended

8 people have recommended Ellen P.

Connections

495 connections

Industry

Management Consulting

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Summary

Results-oriented operations executive uses passion for efficiency to drive organizational effectiveness. Thrives in a position that includes varied challenges and responsibilities. Has intellectual energy to manage complex, mission-critical projects:

* Managed $60MM+ budget to determine financial position, report to Management and Corporate Finance.
* Directed 2-year project to communicate significant process changes to retail and commercial clients and employees via multiple direct mail, marketing collateral, internet, intranet, e-mail and newsletter notifications.
* Consistently achieved 100% adherence to operational risk management and compliance requirements by developing and implementing internal control procedures and comprehensive business continuity plan.
* Saved over $100,000 annually in shipping, warehousing and disposal costs by converting printed marketing materials to online versions.
* Drove cost savings, improved order and billing accuracy, and increased internal customer satisfaction score to 96% by increasing operational effectiveness of company-wide supplier.

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Specialties:

* Increasing operational effectiveness
* Management of mission-critical programs / project management
* Business process re-engineering
* Development, documentation, implementation, and communication of new policies/procedures/systems to clients and employees
* Risk management/internal control training, compliance and reporting
* Change management / implementation
* Post merger/acquisition integration
* Training (individual, small group, user forums)

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Experience

• Currently seeking an operations executive position

  a dynamic company

  (Management Consulting industry)

  November 2007 — Present (9 months)

  Ideal position will include varied challenges and responsibilities as well as management of complex, mission-critical projects.

• Director of Operations

  SunTrust Banks, Inc.

  (Public Company; 10,001 or more employees; STI; Banking industry)

  July 2003 — November 2007 (4 years 5 months)

  Director of Operations / business analyst for department of 80+ employees/contractors; managed processes and activities required for successful operation of department. Served as “subject matter expert” for department-level issues while managing complex, company-wide projects involving multiple teams and business units with conflicting priorities. Maintained mission-critical technologies, and developed, implemented and communicated policies and procedures.
  * Implemented and championed marketing resource management software/process to automate department operations, improve management of $60MM+ annual budget, document activities, and report to Management, Finance, Auditors and Regulators.
  * Managed or represented Department and Division Management on company-wide and ad hoc projects requiring project management, subject matter expert input and/or research.
  * Ensured employees and contractors complied with internal control, operational risk management and compliance requirements.

• Operations Manager - Strategic Initiatives

  SunTrust Banks, Inc.

  (Public Company; 10,001 or more employees; STI; Banking industry)

  November 1999 — July 2003 (3 years 9 months)

  Managed annual budgeting process, cost accounting and replacement of acquired banks’ marketing collateral with comparable SunTrust collateral. Managed communication of bank charter consolidation and bank process standardization information to customers, employees and Management. Facilitated resolution of issues involving Marketing, Legal, Corporate Forms, Product Development and Branch Operations.
  * Managed production and delivery of 18 million pieces of marketing collateral for post-merger integration of acquired bank.
  * Developed comprehensive intranet site and newsletter to communicate bank charter consolidation and bank standardization information to employees.
  * Developed standard version of 53 existing personal and business fee schedules for use company-wide to increase efficiency, decrease cost and reduce errors.

• Manager of Insurance Marketing

  SunTrust Banks, Inc.

  (Public Company; 10,001 or more employees; STI; Banking industry)

  January 1997 — October 1999 (2 years 10 months)

  Managed all marketing functions for SunTrust Insurance Services.
  * Successfully grew direct marketing program from one product to include accidental death, personal property and casualty, life and small business insurance in seven months.
  * Coordinated a multi-channel program that resulted in the sale of 120,500 insurance policies for a total of $67 million in annualized premiums over 14 months.

• Line of Business Direct Marketing Coordinator

  SunTrust Banks, Inc.

  (Public Company; 10,001 or more employees; STI; Banking industry)

  June 1995 — January 1997 (1 year 8 months)

  Managed up to 15 programs per year, targeting 98 million bank customers and prospects with investment, loan, deposit and trust product mailings.
  * Restructured SunTrust finance company marketing to increase efficiency through evaluation of programs and development of quality control procedures for reporting, data processing and list selection; managed program that targeted over 3 million prospects annually.

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Education

• Rollins College - Crummer Graduate School of Business

  MBA, 1989 — 1991

  Activities and Societies:

  Chapter President, Beta Gamma Sigma National Honorary Society

Additional Information

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Groups:

Atlanta History Center - Current Historians board member and past President
Atlanta Women's Network - 2008-2009 board member
ExecuNet (executive networking group)
Habitat for Humanity - 20+ year volunteer, past SunTrust sustainable housing committee member
Toastmasters
WIT (Women in Technology)

•    Executive Suite member

Ellen P. Miller, MBA (lmiller @ mayfairtower.com)’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• reference requests
• getting back in touch