Administrative Manager at Berry Appleman & Leiden
Greater Atlanta Area
- Current
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- Administrative Manager at Berry Appleman & Leiden LLP
- Past
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- Statistical Analyst at Paul Hastings
- Director of Operations at SunTrust Banks, Inc.
- Operations Manager - Strategic Initiatives at SunTrust Banks, Inc.
- Manager of Insurance Marketing at SunTrust Banks, Inc.
- Line of Business Direct Marketing Coordinator at SunTrust Banks, Inc.
- Education
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- Rollins College - Crummer Graduate School of Business
- Recommended
-
9 people have recommended Ellen P. - Connections
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500+
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- Industry
- Legal Services
- Websites
Ellen P. Miller’s Summary
Law firm administrator uses passion for efficiency to drive organizational effectiveness.
Ellen P. Miller’s Specialties:
* Increasing operational effectiveness
* General management
* Internal consulting / business partner
* Development/implementation of policies/procedures/systems
* Project management
* Client communication / client satisfaction / customer experience
* Employee communication
* Risk management/internal control compliance
* Business process re-engineering / change management
* Post merger/acquisition integration / M&A
* Training (individual, small group, user forums)
Ellen P. Miller’s Experience
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Administrative Manager
Berry Appleman & Leiden LLP
(Partnership; Law Practice industry)
August 2009 — Present (4 months)
Oversee the management of the Atlanta office to ensure the delivery of high quality, effective and efficient legal servies to meet the needs of attorneys and clients. Supervise administrative staff including billing assistants, secretaries, facilities, records and reception. Guidance to associates and immigration legal staff.
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Statistical Analyst
Paul Hastings
(Partnership; Law Practice industry)
October 2008 — July 2009 (10 months)
Produce reports for firm’s clients to support affirmative action initiatives, show compliance with employment regulations and reduce litigation risk related to diversity status.
* Provide adverse impact analyses for hiring, promotion and termination actions; provide projections regarding impact of reductions in force. -
Director of Operations
SunTrust Banks, Inc.
(Public Company; 10,001 or more employees; STI; Banking industry)
July 2003 — November 2007 (4 years 5 months)
Director of Operations / business analyst for department of 80+ employees/contractors; managed processes and activities required for successful operation of department. Served as “subject matter expert” for department-level issues while managing complex, company-wide projects involving multiple teams and business units with conflicting priorities. Maintained mission-critical technologies, and developed, implemented and communicated policies and procedures.
* Implemented and championed marketing resource management software/process to automate department operations, improve management of $60MM+ annual budget, document activities, and report to Management, Finance, Auditors and Regulators.
* Managed or represented Department and Division Management on company-wide and ad hoc projects requiring project management, subject matter expert input and/or research.
* Ensured employees and contractors complied with internal control, operational risk management and compliance requirements. -
Operations Manager - Strategic Initiatives
SunTrust Banks, Inc.
(Public Company; 10,001 or more employees; STI; Banking industry)
November 1999 — July 2003 (3 years 9 months)
Managed annual budgeting process, cost accounting and replacement of acquired banks’ marketing collateral with comparable SunTrust collateral. Managed communication of bank charter consolidation and bank process standardization information to customers, employees and Management. Facilitated resolution of issues involving Marketing, Legal, Corporate Forms, Product Development and Branch Operations.
* Managed production and delivery of 18 million pieces of marketing collateral for post-merger integration of acquired bank.
* Developed comprehensive intranet site and newsletter to communicate bank charter consolidation and bank standardization information to employees.
* Developed standard version of 53 existing personal and business fee schedules for use company-wide to increase efficiency, decrease cost and reduce errors. -
Manager of Insurance Marketing
SunTrust Banks, Inc.
(Public Company; 10,001 or more employees; STI; Banking industry)
January 1997 — October 1999 (2 years 10 months)
Managed all marketing functions for SunTrust Insurance Services.
* Successfully grew direct marketing program from one product to include accidental death, personal property and casualty, life and small business insurance in seven months.
* Coordinated a multi-channel program that resulted in the sale of 120,500 insurance policies for a total of $67 million in annualized premiums over 14 months. -
Line of Business Direct Marketing Coordinator
SunTrust Banks, Inc.
(Public Company; 10,001 or more employees; STI; Banking industry)
June 1995 — January 1997 (1 year 8 months)
Managed up to 15 programs per year, targeting 98 million bank customers and prospects with investment, loan, deposit and trust product mailings.
* Restructured SunTrust finance company marketing to increase efficiency through evaluation of programs and development of quality control procedures for reporting, data processing and list selection; managed program that targeted over 3 million prospects annually.
Ellen P. Miller’s Education
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Rollins College - Crummer Graduate School of Business
MBA , 1989 — 1991
- Activities and Societies:
- Chapter President, Beta Gamma Sigma National Honorary Society
Additional Information
Ellen P. Miller’s Websites:
Ellen P. Miller’s Groups:
Habitat for Humanity - 20+ year volunteer, past SunTrust sustainable housing committee member
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Crummer Alumni Association -
Beta Gamma Sigma - The International Honor Society Recognizing Business Excellence
Ellen P. Miller’s Contact Settings
Interested In:
- getting back in touch
