Program Manager at Diversified Services Network
- Bloomington/Normal, Illinois Area
- Information Technology and Services
Eldritch DCosta's Overview
- Program Manager at Diversified Services Network
- Project Manager at HTC Global Services Inc
- Project Manager at First Data Systems Inc./Silverline Limited
- General Directorate of Immigration & Passports Dept., Ministry of Interior at Ministry of Interior
- Senior Systems Analyst at Phillips India
- Programmer Analysts / System Analyst at Dataflex Systems Pvt. Ltd
- St. Xavier's College
- Certified ScrumMaster
- PMP Certification, Project Management Professional
Eldritch DCosta's Summary
I am a Program Manager / Senior Project Manager with 20+ years of experience coordinating mission critical technical projects, programs, and business process improvements for national and global corporations.
I have successfully led over 100 multiple simultaneous and highly visible projects for such firms as Aetna and State Farm Insurance, and earned a solid reputation for delivering quality results on time and within budget.
I am a Certified PMP and ScrumMaster with solid knowledge and expertise in program management and solution architecture, as well as Agile, Scrum, Kanban, and Waterfall methodologies.
My background includes overseeing as many as 150 onshore and offshore personnel. I am particularly strong in partnering with stakeholders, management, vendors, and teams to analyze needs and issues, define strategies, and design technical solutions with a strong ROI.
- End-to-End Project Management
- Strategic Planning
- Workflow Design
- Project Budget & Scope
- Business & Requirements Analysis
- Local & Offshore Team Management
- Vendor Relations
- Project Reporting
- Technology Development & Deployment
- Process Automation & Improvement
Eldritch DCosta's Experience
Privately Held; 5001-10,000 employees; Information Technology and Services industry
January 1998 – September 2011 (13 years 9 months) Bloomington, IL and Hartford, CT
Project Manager, Aetna Insurance – Hartford, CT (2011-Present)
Tapped to lead ongoing, highly visible project under ICD9 to ICD10 Remediation Program, with $3.1 million budget and strict <12 month timeframe. Lead project team of 55+ national and offshore members.
* Established solid project plans and developed complex workflow maps.
Project Manager, State Farm Insurance – Bloomington, IL (1998-2011)
Evaluated, recommended, and drove on-time, within budget delivery of mission critical projects under numerous high profile programs and initiatives for State Farm Insurance. Led teams of up to 150 local and offshore staff.
> Credited with successfully completing 100+ projects on time, within budget, and with superior quality.
> Orchestrated all phases of $2.5 million iterative ‘Commercial Revised Rate Plan Project’ under company’s ‘Pricing’ Program.
> Directed 2 mission critical ‘Acquisition’ Program initiatives, ‘Auto Automation Project’ 2009 and 2010, focused on increasing automation of Auto Insurance policies by at least 10% each year. Surpassed corporate expectations, fueling 12% increase in automation for 2009 and 15% increase in 2010.
> Presided over highly sensitive legislative project to enable systematic, confidential delivery of refunds to policy holders who were inaccurately charged in accordance with state law. Implemented innovative solution resulting in $2 million+ cost savings. Won ‘Innovative Team of the Quarter’.
> Commanded 4-5 Host, J2EE, and Web Space projects simultaneously.
General Directorate of Immigration & Passports Dept., Ministry of Interior
Government Agency; 1001-5000 employees; Government Administration industry
February 1990 – August 1997 (7 years 7 months) Bahrain
Eldritch DCosta's Skills & Expertise
- Requirements Analysis
- Strategic Planning
- Project Management
- Program Management
- Vendor Management
- Software Project Management
- Business Process Improvement
- Project Portfolio Management
- Resource Management
- Business Analysis
- IT Management
- Solution Architecture
- Agile Project Management
- IT Service Management
- IT Strategy
- Project Delivery
Eldritch DCosta's Education
Bachelor of Science, Major Physics
1977 – 1982
PMP Certification, Project Management Professional
Eldritch DCosta's Additional Information
Contact Eldritch for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch