Eldritch DCosta

Eldritch DCosta

Program Manager at Diversified Services Network

Bloomington/Normal, Illinois Area
Information Technology and Services

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Eldritch DCosta's Overview

  • Program Manager at Diversified Services Network
  • Project Manager at HTC Global Services Inc
  • Project Manager at First Data Systems Inc./Silverline Limited
  • General Directorate of Immigration & Passports Dept., Ministry of Interior at Ministry of Interior
  • Senior Systems Analyst at Phillips India
  • Programmer Analysts / System Analyst at Dataflex Systems Pvt. Ltd

190 connections

Eldritch DCosta's Summary

I am a Program Manager / Senior Project Manager with 20+ years of experience coordinating mission critical technical projects, programs, and business process improvements for national and global corporations.

I have successfully led over 100 multiple simultaneous and highly visible projects for such firms as Aetna and State Farm Insurance, and earned a solid reputation for delivering quality results on time and within budget.

I am a Certified PMP and ScrumMaster with solid knowledge and expertise in program management and solution architecture, as well as Agile, Scrum, Kanban, and Waterfall methodologies.

My background includes overseeing as many as 150 onshore and offshore personnel. I am particularly strong in partnering with stakeholders, management, vendors, and teams to analyze needs and issues, define strategies, and design technical solutions with a strong ROI.


- End-to-End Project Management
- Strategic Planning
- Workflow Design
- Project Budget & Scope
- Business & Requirements Analysis
- Local & Offshore Team Management
- Vendor Relations
- Project Reporting
- Technology Development & Deployment
- Process Automation & Improvement

Eldritch DCosta's Experience

Program Manager

Diversified Services Network

August 2011Present (3 years 2 months) Peoria, Illinois Area

Project Manager

HTC Global Services Inc

Privately Held; 5001-10,000 employees; Information Technology and Services industry

January 1998September 2011 (13 years 9 months) Bloomington, IL and Hartford, CT

Project Manager, Aetna Insurance – Hartford, CT (2011-Present)
Tapped to lead ongoing, highly visible project under ICD9 to ICD10 Remediation Program, with $3.1 million budget and strict <12 month timeframe. Lead project team of 55+ national and offshore members.
* Established solid project plans and developed complex workflow maps.

Project Manager, State Farm Insurance – Bloomington, IL (1998-2011)
Evaluated, recommended, and drove on-time, within budget delivery of mission critical projects under numerous high profile programs and initiatives for State Farm Insurance. Led teams of up to 150 local and offshore staff.
> Credited with successfully completing 100+ projects on time, within budget, and with superior quality.
> Orchestrated all phases of $2.5 million iterative ‘Commercial Revised Rate Plan Project’ under company’s ‘Pricing’ Program.
> Directed 2 mission critical ‘Acquisition’ Program initiatives, ‘Auto Automation Project’ 2009 and 2010, focused on increasing automation of Auto Insurance policies by at least 10% each year. Surpassed corporate expectations, fueling 12% increase in automation for 2009 and 15% increase in 2010.
> Presided over highly sensitive legislative project to enable systematic, confidential delivery of refunds to policy holders who were inaccurately charged in accordance with state law. Implemented innovative solution resulting in $2 million+ cost savings. Won ‘Innovative Team of the Quarter’.
> Commanded 4-5 Host, J2EE, and Web Space projects simultaneously.

Project Manager

First Data Systems Inc./Silverline Limited

September 1997October 1998 (1 year 2 months) Long Island, NY

General Directorate of Immigration & Passports Dept., Ministry of Interior

Ministry of Interior

Government Agency; 1001-5000 employees; Government Administration industry

February 1990August 1997 (7 years 7 months) Bahrain

Senior Systems Analyst

Phillips India

May 1986January 1990 (3 years 9 months) Mumbai, India

Programmer Analysts / System Analyst

Dataflex Systems Pvt. Ltd

April 1982April 1986 (4 years 1 month) Mumbai, India

Eldritch DCosta's Skills & Expertise

  1. Requirements Analysis
  2. SDLC
  3. Strategic Planning
  4. Project Management
  5. PMP
  6. Program Management
  7. Vendor Management
  8. Software Project Management
  9. Business Process Improvement
  10. Project Portfolio Management
  11. Resource Management
  12. Scrum
  13. Integration
  14. Business Analysis
  15. Management
  16. IT Management
  17. PMO
  18. Solution Architecture
  19. Agile Project Management
  20. Analysis
  21. IT Service Management
  22. IT Strategy
  23. Project Delivery

View All (23) Skills View Fewer Skills

Eldritch DCosta's Education

St. Xavier's College

Bachelor of Science, Major Physics


Certified ScrumMaster

PMP Certification, Project Management Professional

Contact Eldritch for:

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  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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