Troy Jordan

Current

Director of Technology at Supero Software
Senior IT Systems Analyst at UnitedHealth Group

Past

Technical Services Consultant at Blackbaud
Application Specialist at IMS Health
Systems Engineer at Bisys

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Education

The Citadel

Recommended

6 people have recommended Troy

Connections

74 connections

Industry

Information Technology and Services

Websites

Troy Jordan’s Summary

With a strong background in the IT arena, I have gained effective troubleshooting skills, proven ability to determining aligning the key business objectives of an organization with the technical requirements needed. I possess the business acumen needed to develop and deliver exceptional results on a project. Exemplary track record in handling multiple projects in an independent setting or in a team environment with the ability to step into a lead role when needed.

Skilled in recommending efficient processes and procedures while finding the right balance between quality and productivity with a focus on the organizational mission. Proven history as a dedicated professional with an aggressive determination in providing optimal resolutions in addition to conducting ongoing follow-up on a project.

As a Microsoft Certified Systems Engineer with a Bachelors degree in Computer Science, a demonstrated ability in functioning with vigor and dedication, along with an enterprising attitude, I am confident I encompass the rigorous standards needed to become successful. A few highlights of my skills include:

• Development of effective relationships with all levels of staff.
• Performance-driven individual, open to learning new emerging technologies.
• Highly skilled in providing process improvements along with the ability to successfully handle multiple projects simultaneously.
• Analytical thinker with a progressive vision.

Troy Jordan’s Specialties:

Active Directory, Windows Server, WINS, DNS, DHCP, Cisco Switches, IIS, VB Script, Hyper-V, SharePoint, FTP, Cisco/Raptor Firewalls, , SMS, Virtual Server, VMWare, SQL, C++, ASP.Net, VB.Net

Troy Jordan’s Experience

Director of Technology

Supero Software

(Privately Held; Information Technology and Services industry)

November 2009 — Present (1 month)
Senior IT Systems Analyst

UnitedHealth Group

(Public Company; UNH; Insurance industry)

March 2009 — Present (9 months)

Member of team that designs, manages and supports organization's AD, WINS and WebTrends implementations.
Technical Services Consultant

Blackbaud

(Public Company; BLKB; Computer Software industry)

September 2007 — February 2009 (1 year 6 months)

• Accountable for the design, implementation and architecture of custom solutions to meet client software integration needs.
• Assisted in the reduction of turnaround time in the implementation process by 50% with a decrease in overhead by 30%.
• Provide problem resolution for technical issues that arise during the installation of product.
• Incorporate innovative means to ensure software functions optimally in any client environment where a standard installation may not be feasible.
• Evaluate the implementation process of products in order to determine if it clients needs are being met.
Application Specialist

IMS Health

(Computer Software industry)

October 2005 — August 2007 (1 year 11 months)

• Performed a successful re-design of SiteMinder policies (a system in place to track user sessions across all applications) without violating the SLA agreement of 99% uptime.
• Produced, implemented and architected new web portal applications to accomplish the business objectives of an organization.
• Performed ongoing maintenance and troubleshooting of web portal applications and server issues.
• Discovered inefficient processes and provided solutions by rewriting the process or implementing a new application or script.
• Conducted an evaluation of the current web infrastructure’s performance and instilled changes to improve end-user performance.
Systems Engineer

Bisys

(Computer Software industry)

February 2002 — October 2005 (3 years 9 months)

• Established the design and implementation of new system environments which included enterprise software solutions and client software.
• Managed the maintenance and troubleshooting for local and remote Microsoft platforms.
• Constructed project teams to ensure that senior management’s business requirements were met.
• Functioned as the lead technical contact for a site supporting 600 users, 150 production and test servers, Windows NT domain and an Active Directory domain in a 24 x 7 environment.