
Client Relationship Manager
Greater New York City Area

Client Relationship Manager
Greater New York City Area
(Public Company; 11-50 employees; Internet industry)
June 2008 — Present (2 months)
(Privately Held; 11-50 employees; Marketing and Advertising industry)
November 2006 — May 2008 (1 year 7 months)
- Business Development – recruit and retain new publishers, negotiate CPM, CPA and Revenue Share rates; contact existing publishers to inquire about opportunities to get more business; process Right Media linking requests from the start to the Line Item activation.
- Account Management – set up and maintain new publisher accounts, prepare and process Insertion Orders; set targeting as requested by the publishers; review, approve and ban the creatives; respond to publishers' creative inquiries; manipulate the settings and traffic flow to yield highest eCPMs overall, assist with billing and tech issues.
- Client Campaigns – coordinate the campaigns with the sales team; assure enough traffic from the publishers targeted by the advertisers; monitor active campaigns and optimize for best results, process specific media buys.
(Privately Held; 11-50 employees; Transportation/Trucking/Railroad industry)
February 2004 — November 2006 (2 years 10 months)
-Coordinated all office operations – booked, confirmed and finalized reservations, managed daily duty assignment for all subordinates, purchased office supplies, managed outgoing mail and FedEx packages.
-Coordinated onsite operations – greeting service at the airports and dispatching service at the hotels.
-Close liaison with clients – submitted proposals, provided quotes, and negotiated prices; responded to clients’ and vendors’ various communications.
-HR duties – advertised vacancies, screened resumes and references, scheduled and conducted interviews, new hire orientation and training, processed weekly schedules.
-Quality Control – conducted supplemental trained, monitored phone calls, scanned select reservations and dealt with service problems both basic and escalated, provided solutions and reported to senior staff.
(Privately Held; 1-10 employees; Business Supplies and Equipment industry)
January 2001 — June 2002 (1 year 6 months)
-Handled phone calls, faxes and mail, purchased office supplies
-Typed memorandums and letters to the clients, prepared Power Point presentations
-Scheduled appointments, organized and assisted at management meetings
-Arranged travel plans
-Maintained and updated client database
MS, Marketing, 2007 — 2009 (expected)
BA, Political Sciene and Media, 2003 — 2006
Graduated with Magna Cum Laude Honors, and a GPA of 3.82.
BA, English Philology, 1999 — 2002
Extracurricular courses taken: Microeconomics, Basic Business Concepts, Marketing.