
Systems strategies for profitable performance
Greater Seattle Area

Systems strategies for profitable performance
Greater Seattle Area
Enterprise efficiency consultant and team leader with 13 years experience defining and implementing new systems and processes for Fortune 500 and smaller firms. Software development and architecture skills. International perspective, entrepreneurial, organized. Graduate-level education in Information Systems and Business Administration from University of Washington Foster School of Business. Strong communication skills at all levels of organization.
PMOs, Service Desks, Six Sigma, CMMi, C#, LINQ, .NET, SQL databases, SharePoint, Windows Workflow Foundation, PMBOK, datamining, new process creation, program management, product definition, web application development, Agile/Scrum project management, business process engineering, project and program management, software development and implementation, compliance, quality, continuous improvement systems, marketing and human factors, employee training and internal communications.
(Public Company; MSFT; Computer Software industry)
November 2009 — Present (1 month)
Producing strategies using SQL and C# to know how to improve Bing.com and MSN.com based on usage logs.
(Management Consulting industry)
August 2007 — Present (2 years 4 months)
Developing firm "To provide the best way for people to create the most productive communities and networks about their most critical interests using the most current communications technologies." Developing an easy-to-use natural language to relational mapping software. Also providing consulting and project management services to large and small business.
(Privately Held; Information Technology and Services industry)
February 2009 — August 2009 (7 months)
Managed daily "standups" and development process for Agile/Scrum software development group building web applications on SQL Server 2008, .NET, LINQ, JQuery, AJAX. Served as release manager for about 15 cycles. Developed program to manage customer inputs and prioritization of features.
Paired with Business Development team to create department growth strategy and to increase sales. Served as “release manager” for software iterations. Managed company’s largest customer account of over $1M.
(Public Company; Renewables & Environment industry)
May 2008 — January 2009 (9 months)
Advised REC Solar Grade Silicon on applications for the use of Microsoft Office SharePoint Server (MOSS). Worked with technical and business teams to define, realize, and launch the new, secure, collaborative intranet/extranet system. Collaborated with employee relations to market the program internally and develop work-teams to continue the operation of the property. Improved company’s ability to comply with Sarbanes-Oxley.
Defined and realized custom workflow processes for the management of Legal Contracts and for Employee Lifecycle Management. Partnered with business and used SharePoint technology to solidify and hand-off measurable solution. Used SnagIt and other screen capture technologies to create training programs on the new technology and its layout.
(Public Company; MSFT; Computer Software industry)
March 2008 — April 2008 (2 months)
Produced growth and sustainability plan for WindowsMobileTraining forum, an online community for Windows Mobile industry professionals. Launched product within US market, advocated product internally to gain acceptance and use, partnered with vendor team to resolve issues.
(Privately Held; Information Technology and Services industry)
November 2007 — January 2008 (3 months)
Defined strategy for Microsoft to streamline the way it publishes technical information and policy-statements online. Used Microsoft Office SharePoint server as repository and Windows Workflow Foundation as a reference technology. Studied current processes and defined engineering method for converting old content to new.
(Public Company; JWN; Retail industry)
July 2007 — November 2007 (5 months)
Analyzed Nordstrom business processes in search of a new, more integrated database and software system for a key Customer Relationship Management process. Consulted with engineering team to plan solution using Windows Workflow Foundation, XML, and .NET.
Rolled out new enhancements to the Nordstrom.com web site that improved the shopping experience and corporate workflow.
(Privately Held; Information Technology and Services industry)
April 2001 — July 2007 (6 years 4 months)
Established technology and business process improvement PMO. Led enterprise-wide Knowledge Management, Employee Training, and Non-Conformance Cost Reduction process improvement initiatives. Developed program plans, presented and reported to executive steering committees, and led efforts cross-functionally.
Significantly reduced audit risk within employee training process, organized team of 12 to manage the records using a consistent method.
Led team of Sr. Managers from Engineering, Supply Chain Management, and Customer Service to reduce division non-conformance costs. Reduced costs by 10% ($6M) from previous fiscal year. Used Six Sigma practices and methods to define and make process improvement repeatable within the Division. Elected to Top 10% of employees from manager during this time.
Defined program to manage and improve quality in product development documentation and workflow using LiveLink document management system, SharePoint, and Primavera.
Led departmental improvements around CMMi Requirements Management, Project Management, and Employee Training areas using Borland CaliberRM, Microsoft .NET, and Primavera. Handled technical aspects and team dynamics while interfacing with business customer to drive enhancements forward.
Introduced many new successful technologies and made undefined processes both measurable and continuously improved for the first time.
Created community web sites for newly-acquired Acuson company of 1,000 employees. Improved internal communications and collaboration capabilities by introducing new, shared technologies such as SharePoint, Windows Server, SQL Server, IIS.
Developed custom applications using SharePoint, Visual Studio, .NET for variety of key proceses, enhancing workflow speed, employee satisfaction, internal communications, and community.
(Higher Education industry)
June 1999 — April 2001 (1 year 11 months)
Created and managed LLC and produced online community portal for Western Washington University, UW, WSU, and Oregon. Syndicated content between schools. Site traffic grew from 0 to 100's/day with an average of 20 new contributions per day.
Improved marketing and public relations skills, was featured in The Bellingham Herald, The Western Front. Earned advertising revenue.
(Information Services industry)
June 2000 — September 2000 (4 months)
Produced Dynamic HTML web sites and improved T-SQL programming, OO, VBScript, and JavaScript programming skills.
(Information Services industry)
June 1996 — September 1998 (2 years 4 months)
Created custom web sites using CSS, HTML, FrontPage, PhotoShop for local businesses.
Consulted with and trained individuals and businesses on their use of technology, solved technical questions while producing income during college.
Master of Business Administration , 2004 — 2006
Master of Science in Information Systems , 2004 — 2005
Bachelor of Arts in Business Administration , Management Information Systems , September 1995 — March 2000
Information technology, database systems, people, psychology, organizational behavior, business, outdoor recreation, process improvement, efficiency, effectiveness, agility, productivity, corporate governance.
NW Entrepreneurs Network. Project Management Institute. Project Management Professional (PMP), MIT Enterprise Forum