Nicholas Einstein

Nicholas Einstein

Vice President, Customer Success at SocialChorus

San Francisco Bay Area
Marketing and Advertising

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Nicholas Einstein's Overview

  • Principal at Three19 Online Marketing
  • Sr. Manager of Consumer & Web Marketing at RealNetworks
  • Director of Marketing at Netstruxr
  • Webmaster at Beneficial Management & Household Finance Corp.
  • Cyber Alpha at The History Factory
  • Rippowam Cisqua

500+ connections


Nicholas Einstein's Summary

I currently serve as Vice President of Customer Success at SocialChorus. SocialChorus® powers tens of thousands of brand advocates – employees, consumers and bloggers - to experience, create and share authentic content about brands they love. We call this new marketing category Advocate Marketing.

With over a decade of management experience, I have built, developed and led strong teams of managers and individual contributors; helping many of America's top brands leverage online channels to communicate more effectively with their customers and prospects.

I have broad experience driving SaaS product engagement, and customer success, including managing complex, global customer engagements.

I am considered an expert in digital marketing strategies and speak frequently at industry conferences such as ad:tech, Pulse, EEC, MediaPost Summits, and others.

Nicholas Einstein's Experience

Vice President, Customer Success


Privately Held; 51-200 employees; Marketing and Advertising industry

April 2014Present (6 months) San Francisco

Reporting to the President and CRO, I lead a team of Customer Success Managers who are focused on developing and executing digital marketing strategies for some of America's top brands. My team is responsible for implementation, training, support and renewal sales. I develop the solutions that help our customers optimize the use of our SaaS platform.

I have grown the Customer Success team by 25% in the past 3 months, and will continue to scale as we grow. I have developed our customer success metrics and benchmarks, and continuously measure the team's progress against these targets. I am responsible for tracking, analyzing and reporting on these metrics to the management team and board.

Sr. Consultant & Analyst

The Relevancy Group

Privately Held; 1-10 employees; Market Research industry

November 2013April 2014 (6 months) San Francisco Bay Area

As a member of the leadership team, I developed and conducted RFPs for large enterprises seeking marketing automation and data warehousing solutions. I also contributed to The Relevancy Ring 2014 Email Service Provider Buyers Guide.

Vice President, Professional Services


Privately Held; 51-200 employees; Computer Software industry

February 2012October 2013 (1 year 9 months) San Francisco Bay Area

For two years I served as Vice President of Professional Services at Extole - a leading Consumer-to-Consumer (C2C) Social Marketing Platform. I led Extole's launch, customer success, creative and "labs" teams, all of which enabled brands to harness customer advocacy to drive referrals and new customer acquisition.

Vice President, Deliverability & Strategic Services


Privately Held; 51-200 employees; Marketing and Advertising industry

November 2007February 2012 (4 years 4 months) San Francisco Bay Area

As VP, Deliverability & Strategic Services at PulsePoint (formerly Datran Media & CONTEXTWEB), I helped some of America's top brands optimize their email marketing and CRM programs. I served a variety of high profile clients including The Huffington Post, Sony, NBC Universal, and Rolling Stone, and helped each drive incremental revenue and customer lifetime value.


Three19 Online Marketing

December 2006November 2007 (1 year) Greater Seattle Area

Three19 Online Marketing was a consultancy focused on email and search engine marketing.

Sr. Manager of Consumer & Web Marketing


Public Company; 501-1000 employees; RNWK; Computer Software industry

March 2005July 2006 (1 year 5 months) Greater Seattle Area

At RealNetworks, I managed worldwide email marketing operations and customer relationship management.

Director of Marketing


August 1999March 2002 (2 years 8 months) San Francisco Bay Area

As Director of Marketing for NetStruxr, a corporate real estate transaction platform, I managed all marketing and PR initiatives, and worked closely with the principals to secure venture funding.


Beneficial Management & Household Finance Corp.

19961999 (3 years) Gladstone, New Jersey

At Beneficial, and later Household Finance, I helped develop and manage the Chairman's vision to give consumers online access to a wide variety of consumer finance products as part of the Electronic Commerce team.

Cyber Alpha

The History Factory

Privately Held; 11-50 employees; Public Relations and Communications industry

19941996 (2 years)

Nicholas Einstein's Skills & Expertise

  1. Email Marketing
  2. Social Media
  3. Interactive Marketing Strategy
  4. Email Design
  5. Online Acquisition
  6. Permission Marketing
  7. Digital Strategy
  8. Interactive Strategy
  9. Integrated Campaign Development
  10. Digital Marketing
  11. eCRM
  12. Mergers & Acquisitions
  13. Integrated Marketing
  14. Interactive Marketing
  15. Marketing Strategy
  16. E-commerce
  17. Online Advertising
  18. SEO
  19. Social Marketing
  20. Social Media Marketing
  21. Creative Direction
  22. Marketing
  23. Strategy
  24. Online Marketing
  25. CRM
  26. SEM
  28. Digital Media
  29. Mobile Marketing
  30. Strategic Partnerships
  31. Lead Generation
  32. Leadership
  33. New Business Development
  34. Management
  35. Web Analytics
  36. Customer Acquisition
  37. Multi-channel Marketing
  38. Web Marketing
  39. PPC
  40. SaaS
  41. Analytics
  42. Direct Marketing
  43. New Media

View All (43) Skills View Fewer Skills

Nicholas Einstein's Education

University of Washington




Kenyon College

BA, Anthropology & Sociology

September 1990May 1994

Avon Old Farms


Rippowam Cisqua

Nicholas Einstein's Additional Information

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