Eileen Mckenzie

Current

• Consultant at Beazley
• Independant Consultant, Owner at Berkana Web Solutions

Past

• Sr. E-Business Systems Analyst at Hartford Life
• e-Business Systems Analyst at Aetna Health Plans
• End User Support Specialist at Aetna Health Plans

• Customer Service Specialist at Aetna Health Plans

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Education

• Johnson and Wales University

Recommended

5 people have recommended Eileen

Connections

62 connections

Industry

Internet

Eileen Mckenzie’s Summary

Experienced internet professional focused on partnering with business to create usable, well designed web applications.

E-Business Systems Analyst with broad experience in all aspects of the systems development life-cycle.

Direct experience with complex, multi-tiered, web based and desktop system infrastructures.

Eileen Mckenzie’s Specialties:

Business systems analysis,
Website design,
Web marketing,
Designing for usability,
Information mapping and writing for the web,
Effective software testing,
Software development life-cycle,
Corporate background is in the insurance and financial services industries.

Eileen Mckenzie’s Experience

• Consultant

  Beazley

  (Public Company; Insurance industry)

  February 2009 — Present (10 months)

  Business systems analysis for software development.

• Independant Consultant, Owner

  Berkana Web Solutions

  (Internet industry)

  April 2007 — Present (2 years 8 months)

  Berkana Web Solutions provides web related services to small business owners. We work with our clients to set a web strategy; identify and employ appropriate web technologies to promote our clients business and increase their web footprint. We believe in a holistic approach of coordinating all marketing efforts to improve brand awareness, and will quantify those efforts using website analytics.
  Our designs are clean, creative, and reflect our clients unique style and image. We have a passion user centered design.

• Sr. E-Business Systems Analyst

  Hartford Life

  (Public Company; 5001-10,000 employees; HIG; Financial Services industry)

  May 2000 — December 2005 (5 years 8 months)

  Deliver on-time and in-budget web solutions and web site enhancements for multiple lines of business servicing over 5,000 plans and 700,000 participants. Collaborate with project managers, development teams, outside vendors, and business customers at all levels. Manage deliverables in the face of tight deadlines, changing priorities, and competing demands.
  Identify and document project scope and time/cost estimates; develop process and work flows; determine page layout; address usability; create, execute, and coordinate all phases of testing within the team and with upstream / downstream systems; develop training documentation; perform system training; provide post-production support. Compose SQL reports to assist in systems analysis. Work with database administrators to establish data model.
  Contribute to departments response to Sarbanes-Oxley legislation.

• e-Business Systems Analyst

  Aetna Health Plans

  (Public Company; AET; Insurance industry)

  May 1997 — May 2000 (3 years 1 month)

  Deliver initial development and ongoing enhancements for the company's first nationally available internet enrollment application released in 1999. Perform a broad range of system development roles including requirements identification and documentation, work flow design; use case discovery; interface design; compose internal and external project communications; develop and execute usability and system testing; perform post-production support.
  Contribute to departments business and systems related responses to HIPAA legislation.
  Analyze business systems needs for integration of an acquired proprietary internet application. Analyze, test, redesign graphics and work flow for use within Aetna.
  Develop and implement project plan for the integration/ phased decommissioning the of systems of an acquired business.

• End User Support Specialist

  Aetna Health Plans

  (Public Company; AET; Insurance industry)

  December 1994 — May 1997 (2 years 6 months)

  First point of contact for over 1700 users of several proprietary mainframe and desktop applications.
  Manage user base of over 300 people for business unit’s newly developed contact management system.
  Develop training materials and conduct user training on new application.
  Assist in change control process by analyzing user problem reports and recommending appropriate response.
  Assess requirements for integration of application with other proprietary systems.

• Customer Service Specialist

  Aetna Health Plans

  (Public Company; 10,001 or more employees; AET; Insurance industry)

  January 1989 — December 1994 (6 years )

  Billing and account special services for the small business market group health plans.
  Special handle larger customers, insurance agents and field offices. Work with stake holders to ensure customer retention. Contribute subject matter expertise to system development teams.

Eileen Mckenzie’s Education

• Johnson and Wales University

  International Baking and Pastry Arts 1982 — 1983

  Instruction by international chef professors in the art and science of professional baking. Skilled in techniques of producing classical French pastries, artisan breads, tortes, wedding cakes, plated desserts, and competition level showpieces. Included courses in Baking Formula Technology, Facility Design, Business Management.
  Facility Design included such topics as facility traffic flow analysis and design, kitchen work-flow design, menu development and food safety.
  Business Management included such topics as order fulfillment and production management, unit cost analysis and pricing, marketing, business plan development, and all aspects of starting and running a successful food / beverage oriented facility.

  Activities and Societies:

  Certified with distinction by the International Hotel and Motel Association in Human Relations & Supervisory Development.

Additional Information

Eileen Mckenzie’s Groups:

Women Designer's Group

•    International Webmasters Association (IWA)
•    AIGA | the professional association for design
•    Metro Hartford Alliance

Eileen Mckenzie’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch