Edwin Valbuena

Current

Consultant at Leadco.biz
Chief Technology Office at Outsource 2 Us
Consultant at Globalspan Corp

Co Founder / Business Development Director at VicidialNOW
Call Center Technology Consultant at Call Center / VoIP Consulting

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Recommended

4 people have recommended Edwin

Connections

53 connections

Industry

Outsourcing/Offshoring

Websites

Edwin Valbuena’s Summary

A Call Center Consultant with experiences setting up a 20 seat call center to 400 seats call center. Have in depth knowledge of Call Center Technology requirements. With strength in Asterisk and VICIDIAL to lower the cost of ownership of Call Center / Outsourcing technology.

Edwin Valbuena’s Specialties:

Call Center VOIP Consulting

Edwin Valbuena’s Experience

Consultant

Leadco.biz

(Outsourcing/Offshoring industry)

June 2009 — Present (6 months)

Predictive Dialer / VoIP consultant.
Chief Technology Office

Outsource 2 Us

(Outsourcing/Offshoring industry)

June 2009 — Present (6 months)

Aligns technology vision with business strategy by integrating company processes with existing technologies. Responsible for all aspects of developing and implementing technology initiatives within the organization. Implement and maintains technology requirements while providing direction in all technology related issues in support of information operations and core company values.
Consultant

Globalspan Corp

(Outsourcing/Offshoring industry)

June 2008 — Present (1 year 6 months)

Installed and maintained Predictive Dialers. Advised on IT Operations, Network strategies and VoIP strategies.
Co Founder / Business Development Director

VicidialNOW

(Information Technology and Services industry)

November 2007 — Present (2 years 1 month)

vicidialNOW, Inc. is an Opensource consulting and software company focusing on the development and implementation of Opensource strategies for small, medium and large-sized businesses. The company started its operation December 2007. It was founded by Edwin Valbuena, Mark Quitoriano and Demian Biscocho. The founders combined background in Business and Call Center technology implementations provide solid foundation for the consulting and software development business.
Call Center Technology Consultant

Call Center / VoIP Consulting

(Outsourcing/Offshoring industry)

2005 — Present (4 years )

Provided various technology solutions for call centers. Implemented Open Source systems such as VICIDIAL and Asterisk Open Source PBX.