Edward Yom

Current

Director of Global End User & Infrastructure Client Management Services at Lenovo

Past

Service Manager of Global Messaging & Directory Services at Merrill Lynch
Program Manager of Global Information Security & Privacy (IS&P) at Merrill Lynch
Senior Consultant & IT Advisor at Ocean Breeze Information Services

Server Support Manager at JP Morgan
Server Support Supervisor at JP Morgan
Global Client Technical Service Representative at The Chase Manhattan Bank
Senior Specialist at McKinsey & Company
Support Specialist and Engineer at University of Illinois

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Education

University of Illinois at Urbana-Champaign
Parkland College

Recommended

11 people have recommended Edward

Connections

284 connections

Industry

Information Technology and Services

Websites

Edward Yom’s Summary

• Over 13 years of professional corporate experience specializing in global management of IT Operations, Architecture & Engineering, PMO, Product Management, and Service Management in Global End User Services (such as E-Mail, collaboration, instant messaging, testing & solutions engineering, etc), Information Security & Privacy, Audit, Compliance, System Administration, Support, Configuration, Integration, Disaster Recovery, Roll-out Implementations, and Technology-Needs Assessment
• Technology, security, privacy, business, and legal experience in Fortune 500 financial and management consulting firms such as Lenovo, Merrill Lynch, JP Morgan, Chase, and McKinsey & Company
• Significant accomplishments on delivering large-scale, time-critical multi-million dollar projects, developing new service offerings, gathering and fulfilling business requirements
• Firm grasp of business technology, business acumen & processes through strategic & innovative thinking, analytical problem-solving, and decision making
• Certified ITIL ITSM with experience in service management for global e-mail services to over 86,000 global clients
• Program management experience with privacy and compliance projects surrounding the Sarbanes-Oxley Act (SOX), Gramm-Leach-Bliley Act (GLBA), and the Health Insurance Portability and Accountability Act (HIPAA)

Edward Yom’s Specialties:

Service Management, Product Management, Program & Project Management, Operations & Engineering Management, Contract Management & Negotiations, IT Architecture, Server & Workstation Deployment Roll-outs

Edward Yom’s Experience

Director of Global End User & Infrastructure Client Management Services

Lenovo

(Public Company; Computer Hardware industry)

May 2008 — Present (1 year 7 months)

Part of Senior Management team owning all global end-user services, operations, and support for all Global IT Services & Infrastructure Client Management of North & South America, Europe, Middle East, and Africa for over 25,000 global internal end-user clients under a streamlined $7.4M budget.
Global Services include:
• Global Messaging (E-Mail, Instant Messaging, Blackberry)
• Global Account Provisioning & Administration
• Global Content Management & Business Process Workflow Development
• Global VIP Executive Support
• Global IT Site Coordination (4 global headquarter branches & 30 global local sites)
• Global Helpdesk Support
• Global Deskside Support
• Global Workstation Image Standardization
• Global IMAC Coordination
• Global Software Distribution
• Global IT Asset Management
• Global IT Training
• Global IT Communications
• Global Service Enhancements
• Infrastructure Client Management for all of Americas and EMEA
Service Manager of Global Messaging & Directory Services

Merrill Lynch

(Public Company; BAC; Financial Services industry)

December 2005 — December 2007 (2 years 1 month)

Managed releases of new and innovated e-mail products and services through entire release cycle of product planning, development, and launch, with $60 million budget, which enabled businesses have more immediate, effective, and secure relationships with clients.
• Strategized, established, and oversaw projects associated with remediation and service improvement of e-mail infrastructure, resulting in 45% increase in global e-mail performance since 2006.
• Planned, initiated and contributed to short-term tactical and long-term strategic projects assisting business groups on developing & establishing cost-effective solutions while minimizing costs.
• Managed and maintained the relationships between the global business groups and global e-mail service management in e-mail services and projects through system lifecycles and development process.
Program Manager of Global Information Security & Privacy (IS&P)

Merrill Lynch

(Public Company; 10,001 or more employees; MER; Financial Services industry)

November 2004 — November 2005 (1 year 1 month)

Led and established IS&P PMO global projects focused on securing brand recognition through data-leakage prevention, ethical hacking services, network behavior trend-analysis, and forensics with a $10 million budget.
• Established & developed new methodologies in vendor managment, leading to more impartial & efficient processes; resulting in competitive pricing & services between multiple vendors
• Project managed on delivery of compliance-driven projects relating to Sarbanes Oxley, Graham Leach Bliley, and HIPAA (data leakage prevention, ethical hacking, data forensics, network behavior analysis)
• Assisted ML Global Sourcing & Procurement Services (Vendor Management Office) in contract negotiations, establishing and retuning master agreements, creating and reviewing SoW, RFI, & RFP
Senior Consultant & IT Advisor

Ocean Breeze Information Services

(Information Technology and Services industry)

December 2003 — October 2004 (11 months)

Provided IT consulting services and IT Support to smaller tiered institutions
• Helped start-up IT consulting firm with concentration and focus on data centers, servers, Active Directory and Novell Directory networks which resulted in over $400,000 in first-year revenues
• Created, established & implemented several new IT standards for workstations & notebooks at smaller client sites in the non-profit, educational, financial, legal, and retail sectors
• Provided customer on-site and phone service support for various Windows platforms and products
Server Support Manager

JP Morgan

(Public Company; 10,001 or more employees; JPM; Financial Services industry)

October 1999 — October 2003 (4 years 1 month)

Promoted manger managing $1 million annual budget overseeing operations team supporting all file & mail servers in NY area
• Technical lead and promoted manager overseeing engineering and release of quarterly firm-wide standards for all servers, desktops, notebooks, tablet PC's and Windows based PDA's
• Managed engineering team that evaluated and recommended firm-wide network security standards for wireless network infrastructure
• Reorganized support staff & implemented new efficient and cost-effective procedures which resulted in 20% savings
Server Support Supervisor

JP Morgan

(Public Company; 10,001 or more employees; JPMC; Financial Services industry)

October 1998 — September 1999 (1 year )

Led team in meeting multiple service levels by maintaining and overseeing all file and mail servers in NY City area
• Successfully provided 100% up-time support on over 800 file-servers, resulting in increase of productivity and network performance by 35%, exceeding SLA for global business groups
• Evaluated and utilized new & upcoming technology, technology procedures (network infrastructure, network security, server maintenance and management, server support, server repairs, and server administration) that enabled more efficient and cost-effective IT infrastructure roles and procedures which resulted in savings of 15%
• Coordinated & implemented various server projects coordinating with adminstrators, managers, & various technology staff
Global Client Technical Service Representative

The Chase Manhattan Bank

(Public Company; JPM; Banking industry)

April 1998 — September 1998 (6 months)

Provided technical support to external global business partners utilizing Chase proprietary software
• Project managed successful mergers & acquisition migrations and upgrades of Chase products and services to global clientele
• Conducted extensive classroom training sessions on Chase services to global clients and staff on and off-site
• Provided on-site and off-site training and technical support of Chase products and services for Chase global clientele
Senior Specialist

McKinsey & Company

(Privately Held; 10,001 or more employees; Management Consulting industry)

January 1997 — April 1998 (1 year 4 months)

Provided leadership to the NY support team
• Supervised and project managed successful delivery of Windows platform upgrade deployment for all hardware and software
• Established and put in motion team’s critical few objectives and team goals on all projects
• Wrote instructional manuals & technical documentation on procedures, installation, & configurations for all supported hardware, while providing advanced technical support on all firm hardware & software
Support Specialist and Engineer

University of Illinois

(Educational Institution; 10,001 or more employees; Higher Education industry)

January 1994 — December 1995 (2 years )

Edward Yom’s Education

University of Illinois at Urbana-Champaign

BS , Industrial Organizational Psychology, Philosophy, Management Information Systems, & Humanities , 1992 — 1996

• Special academic merit: National Dean's List – 1995
Parkland College

1993 — 1995

Additional Information

Edward Yom’s Websites:

Edward Yom’s Interests:

sports (golf, volleyball, tennis, snowboarding, skiing, basketball, baseball), music (piano, guitar, bass, drums, clarinet, flute)

Edward Yom’s Groups:

C.L.A.Y. (non-profit organization for youth development) - Board member
in2 (non-profit organization) - Board member, Full Gospel NY Church, ETP Network