Ed Melendez

Current

Lead Account Manager, National Accounts at Convio
Principal at TMO Consulting

Past

Director of Finance and Reporting at Indigent Care Collaboration
Principal at The Urban Conservancy
Associate Director at Louisiana Public Health Institute

Director of Sales at Verio
Louisiana Project Manager at NeoSoft
Director of Company Café Operations at PJ's Coffee & Tea Company

see less...

3 more...

Education

Acton School of Business
University of New Orleans
The University of New Mexico

see less...

Recommended

4 people have recommended Ed

Connections

460 connections

Industry

Information Services

Websites

Ed Melendez’s Summary

I specialize in the identification of opportunities and the launch of new ventures and projects. I spot trends early and develop strategies to capitalize on them.

While my career spans both for profit and non-profit organizations in variety of industries, I am passionate about 4th Sector organizations, businesses driven by a social purpose that are economically self-sustaining and socially, ethically, and environmentally responsible.

*I am the Principal in a consultancy focused on information that positively impacts social services and healthcare delivery. My client list includes large hospital systems, non-profit organizations, health clinics, and other consulting firms.

*I am also a Senior Account Manager for Convio, helping some of the best known non-profit organizations in the world utilize our software and strategy to enhance constituent relations, generate revenue, and spark advocacy that improves people's lives.

*In 2006, I developed the project plan for an affordable health insurance program serving Central Texas with good benefits, proactive treatment (taking care of people before they end up in the emergency room) and a technology platform that improves health and business efficiencies. I was the Product Manager for this effort which successfully launched in 2008.

*I have worked on Electronic Medical Records and Health Information Infrastructures with Louisiana Public Health Institute. In 2005, I designed the network strategy, sourced vendors and managed a team that rolled out the systems in 15 clinics and hospitals in New Orleans following Hurricane Katrina.

*I have Business Development experience with NTT/Verio and NeoSoft, primarily in corporate internet access, data center collocation and hosted applications.

*I have made a couple of documentary films. One was about a day in the life of an up and coming glass blower and the other was about a unique neighborhood in New Orleans. I would like to do more.

Ed Melendez’s Specialties:

Opportunity Identification, Startup and Launch, Business Development, Program Management, Health Policy, Social Media, Communications, Community Health, Health Information Technology, Non-Profit Management, Social Services Planning and Evaluation, Urban Issues, Trend Spotting

Ed Melendez’s Experience

Lead Account Manager, National Accounts

Convio

(Privately Held; Computer Software industry)

April 2008 — Present (1 year 8 months)

I am the primary relationship manager for some of Convio's largest clients who collectively account for more than 10% of total company revenue. I am responsible for marshaling the resources necessary to ensure a successful partnership with each client, maintain account profitability and to advise clients on an overall services and product path that serves their organizational strategies.

Convio is the leading provider of on-demand constituent relationship management (CRM) software and services for nonprofit organizations. Convio products are delivered through the Software-as-a-Service (SaaS) model and are backed by consulting and support services focused on the unique needs of nonprofit organizations.

Based in Austin, TX, Convio also has offices in Washington DC and Berkeley, CA with over 300 employees. In 2008, Convio's annual revenue was $57.0 million.

Convio clients include nonprofit organizations such as American Red Cross, American Diabetes Association, American Society for the Prevention of Cruelty to Animals, Humane Society of the United States, Easter Seals, National Multiple Sclerosis Society, Susan G. Komen for the Cure®, Sierra Club, and National Public Radio.
Principal

TMO Consulting

(Management Consulting industry)

December 2005 — Present (4 years )

Consultancy specializing in information that impacts healthcare and social services delivery.

Client list has included:

*Louisiana Public Health Institute
Architect and Project Manager for the deployment of practice management and electronic medical records systems in 15 clinics in Metro New Orleans

*Greater New Orleans Community Data Center
Research and content generation for program to inform displaced residents of New Orleans about neighborhood conditions post Hurricane Katrina

*Collective Strength (Austin, TX)
Developed web and online outreach strategy and analytic perspective for a comprehensive survey of community residents for the Governor's Louisiana Recovery Authority

*Seton Hospital (Hays County, TX)

*CommuniCare Health Centers (San Antonio and San Marcos, TX)
Director of Finance and Reporting

Indigent Care Collaboration

(Hospital & Health Care industry)

May 2007 — May 2008 (1 year 1 month)

The Indigent Care Collaboration (ICC) is a consortium of healthcare providers in Central Texas committed to increase access, improve quality and impact financing solutions to provide care to the region's un and underinsured residents.

Responsibilities included:

*Oversight of research and evaluation, clinical research and data mining initiatives

*Development and presentation of a community and organizational return on investment methodology for senior leadership of collaboration

*Outreach and program management for the development of a community owned health insurance program

*New venture analysis and evaluation of health information technology and care coordination projects in addition to oversight of finances for organization with $1.7m budget
Principal

The Urban Conservancy

(Non-Profit Organization Management industry)

2001 — 2006 (5 years )

Co-founder of non-profit organization focused on research and advocacy of sustainable economics and community engagement in urban environments.

*Developed media and grassroots action campaigns around land use, civic participation and historic preservation

*Launched a nationally recognized member driven association for locally owned and managed businesses, Stay Local!

*Engaged in various research and cooperative endeavors in Planning and Service Learning with Tulane University, University of Missouri Kansas City and University of New Orleans
Associate Director

Louisiana Public Health Institute

(Non-Profit; Health, Wellness and Fitness industry)

2004 — 2005 (1 year )

Directed programs and policy development for initiatives to improve the quality of medical and social services for underserved communities in Metropolitan New Orleans in a systems oriented approach to patient care. Responsible for project management and business policies associated with the development of a Health Information Exchange (HIE) in Metro New Orleans.
Director of Sales

Verio

(Privately Held; Internet industry)

1998 — 2002 (4 years )

Managed direct and indirect sales channels for a Global Tier 1 IP network specializing in high volume data transport and data center facilities and hosted applications.
Louisiana Project Manager

NeoSoft

(Privately Held; 11-50 employees; Internet industry)

1996 — 1998 (2 years )

Managed the regional expansion of a Houston based internet services provider.
Director of Company Café Operations

PJ's Coffee & Tea Company

(Retail industry)

1991 — 1995 (4 years )

Profitably directed retail operations for a New Orleans based chain of coffee cafes with annual revenues of $1.2 million and a 50 person staff.

Ed Melendez’s Education

Acton School of Business

MBA , Entrepreneurship , 2006 — 2007

Acton is one of the most selective and rigorous MBA programs in the country. The curriculum included the preparation of over 300 case studies and 90-100 hour work weeks for one year.
University of New Orleans

BGS , Language and Culture , 2002 — 2003
The University of New Mexico

Religious Studies/Classical Languages 1987 — 1991

Additional Information

Ed Melendez’s Websites:

Ed Melendez’s Interests:

new orleans, networked organizations, filmmaking, improvisational theatre, disruptive innovation, diffusion of innovation, politics, management consulting, urban issues, sustainable economics, entrepreneurship

Ed Melendez’s Groups:

Board Treasurer, Austin Discovery School, 2008
Founding Member, Social Entrepreneurs of New Orleans 2004
Fellow, Institute of Politics - Loyola University of the South 2003
Founding Member, Board of Directors, New Orleans Food and Farm Network 2002

Open HealthCare
Austin High-Tech
Acton Alumni Network
Healthcare Technology Alliance
The New Orleans Connection
NTT Group
Justmeans - Green, CSR, Good Work, Sustainability, and Social Enterprise News and Updates
Austin Independent Business Alliance-AIBA
Verio Alumni