Ed Kopec

Past

VP of eCommerce Operations at Active Authority. Inc.
VP of eCommerce Ops at Southeastern Medical Supply
VP Operations at Lodging.com/Cendant Corp.

VP General Manager at EmailChannel
Director of Teleservices and Telesales at Techmar
Manager of Inside Sales & Technical Support Services at MIcrocom
Co-Owner, General Manager at Bay Farms Realty, Inc.
Chairperson - Science Dept. at Martha's Vineyard Regional High School
Planetarium Director at Piscataway Township High School
Adjuct Professor of Science at The College of New Jersey
Science Instructor at Piscataway Township High School

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Education

The College of New Jersey

Recommended

9 people have recommended Ed

Connections

321 connections

Industry

Consumer Goods

Websites

Ed Kopec’s Summary

Accomplished, savvy, and results-oriented operations professional with 20+ years of successful experiences in call center management, off-shore outsourcing, Internet operations, traditional business operations, online sales, ecommerce, training, customer service, hardware and software technical support, telemarketing, and project management.

Thanks for looking!

Ed

Ed Kopec’s Specialties:

Growing high tech start-ups, delighting customers, creating team oriented work environments, providing outstanding operational support, and more … while continually finding opportunities for cost savings, increasing efficiencies, and meeting goals!

Ed Kopec’s Experience

VP of eCommerce Operations

Active Authority. Inc.

(Consumer Goods industry)

April 2007 — June 2009 (2 years 3 months)

Active Authority/Active By Choice is the first-ever online community promoting healthy and active lifestyles among the 78+ million member 'baby boomer' market. Active Authority/Active By Choice boasts a variety of unique benefits and products empowering the baby boomer generation to maintain an active, healthy lifestyle. As VP of eCommerce Operations I was responsible for sales, marketing, purchasing, fulfillment, customer service, and overall P&L.
VP of eCommerce Ops

Southeastern Medical Supply

(Medical Devices industry)

April 2007 — June 2009 (2 years 3 months)

Brick and mortar medical supply company servicing regional Central Florida, poised for expansion nationally via targeted ecommerce market penetration.
VP Operations

Lodging.com/Cendant Corp.

(Leisure, Travel & Tourism industry)

2001 — 2006 (5 years )

VP of Hotel Operations and Supplier Support for Orbitz.com, Cheaptickets.com, Lodging.com, and NeatGroup. Originally hired as Call Center Manager for late stage start-up, Lodging.com. Grew the company from a large handful of employees to over 250 in approximately 18 months. Continuously promoted internally to VP of Operations in three years. Relocated to Denver CO to complete the integration of Lodging.com into Cendant Travel Distriution Services (TDS).
VP General Manager

EmailChannel

(Privately Held; 11-50 employees; Marketing and Advertising industry)

September 1998 — February 2001 (2 years 6 months)

General manager for a venture capital backed start-up. Assisted CEO in creating one of the first permissioned email marketing companies. Assisted in all phases of operations for the company, including recruiting, operations, telecom, IT, and sales and marketing. This company was a casualty in the dot-com bust!
Director of Teleservices and Telesales

Techmar

(Privately Held; Telecommunications industry)

1996 — 1998 (2 years )

Built call centers, recruited, hired, trained, and implemented inbound/outbound call agents, developed performance metric measurement and contributed significantly to the early stage growth of the company.
Manager of Inside Sales & Technical Support Services

MIcrocom

(Computer Software industry)

1991 — 1996 (5 years )

Responsible for the inbound / outbound telesales and channel support operations for a $450M hardware and software communication technology company.
Experience in sales program development, lead management, and sales technologies such as database management, e-mail marketing, and sales force automation.
Responsible for the coordination and delivery of technical support, product and sales training for North American sales organization of 35 professionals.
Responsible for the planning, evaluation, selection, purchasing, implementation, and management of technical support operation technologies and overall support of hardware and software products.(35 seats).
Co-Owner, General Manager

Bay Farms Realty, Inc.

(Real Estate industry)

1985 — 1991 (6 years )

Luxury residential vacation property sales and marketing.
Chairperson - Science Dept.

Martha's Vineyard Regional High School

(Education Management industry)

1979 — 1985 (6 years )
Planetarium Director

Piscataway Township High School

(Education Management industry)

1975 — 1979 (4 years )
Adjuct Professor of Science

The College of New Jersey

(Educational Institution; Higher Education industry)

1975 — 1977 (2 years )
Science Instructor

Piscataway Township High School

(Education Management industry)

1969 — 1975 (6 years )

Ed Kopec’s Education

The College of New Jersey

BA and MA , Education , 1965 — 1975

Additional Information

Ed Kopec’s Websites:

Ed Kopec’s Interests:

science, technology, fitness walking , cooking, fine wine, and good folks!

Ed Kopec’s Groups:

Linked:HR (#1 Human Resources Group)
Consultants Network
Contact Center Group
E-Commerce Network
Contact Center Professional
Die Hard Fans Of Led Zeppelin
Call Center Pros
South Florida Technology Council
Call Center Employment Networking Group
Cendant Alumni
BPO Executives
Contact Center Operations & Management
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
CRM Focus Expert Group
Travel & Tourism Industry Professionals Worldwide
LifeTips Clients
Contact Center Performance Forum
Lodging.com
Contact & Call Centers
Loyalty 360 - The Loyalty Marketer's Association
Executives Only - VP & Above
Executives in Transition
Microcom Alumni
Job Openings, Job Leads and Job Connections!
COMPANIES FOR SALE (Buy or sell a business worldwide)
HOSPITALITY SUPERSTARS (Employers, Recruiters & Hospitality Superstars) - http://www.hsuperstars.com
Linked Local Boca Raton