Consultant at NetTech Systems Reid & Associates, Inc
Greater New York City Area
- Current
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- Consultant, Network Systems Engineer at NetTech Systems Reid & Associates, Inc
- Past
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- Associate at JP Morgan Chase
- Senior Technical Officer at JP Morgan Chase
- Senior Technical Officer at JP Morgan Chase
- Technical Officer at JP Morgan Chase
- Recommended
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6 people have recommended Edith (Eydie) - Connections
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43
connections
- Industry
- Information Technology and Services
Edith (Eydie) Naughton’s Summary
Solution driven and customer focused technical support professional recognized for providing highest quality service in implementing, administering and supporting desktop and server technology. Highly organized and detail-oriented, with proven ability to work independently and as active team member.As global project team member, successfully launched and completed project that streamlined JPMChase’s server asset management.
Track record of diagnosing and troubleshooting diverse problems in technically challenging environments.
Server Administrator, Windows 2000 & 2003 server administrator supporting over 20,000 customers based in the Northest, Mumbai, India & Vancouver, British Columbia.
Performed a broad range of services, including business requirement assessments and evaluations, project planning and deployment of new and upgraded hardware and operating systems.
Edith (Eydie) Naughton’s Specialties:
Windows 2003, 2000, NT,Terminal Server, MS Office 2000, 2002, 2003. Groupware Lotus Notes, Microsoft SNA BackOffice, Rumba, Citrix, PC Anywhere, Norton Internet Security, McAfee Small Business Solutions, Windows Vista, Windows XP Professional, Windows 2000, Windows NT,Citrix Metaframe, Terminal Services, MOM, Tivoli, Microsoft Security patches, QIP, HP OpenView, Enterprise Server Management, Compaq Insight Manager, Distributed File Services, Active Directory
Edith (Eydie) Naughton’s Experience
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Consultant, Network Systems Engineer
NetTech Systems Reid & Associates, Inc
(Information Services industry)
May 2007 — Present (2 years 7 months)
Support Windows 2003, Windows 2000 and Windows XP Professional desktops in the New York metropolitan area. Diagnose and troubleshoot server and workstation related issues via customer helpdesk request.
•Install and configure Windows 2003, Windows 2000 servers onsite as specified by the line of business.
•Provide second level support for Windows XP professional desktops and MS Office suite applications.
•Update Microsoft security patches and Norton Internet Security on the servers and client desktops.
•Remotely monitor and resolve server storage capacity issues.
•Create user accounts and home directories.
•Install local and network printers. -
Associate
JP Morgan Chase
(Public Company; 10,001 or more employees; JPM; Banking industry)
January 2005 — May 2007 (2 years 5 months)
Provide full support to more than 2000 servers globally in Windows 2003, Windows 2000 and,Windows NT legacy environments.
•Recover storage capacity on servers that daily File Census agent has identified as below capacity standards.
•Global initiative to streamline numbers of servers and data centers,
•Submit change control records, enabling deployment of third party support, monitoring tools, and hardware upgrades.
•Key member of team projects that initially installed and configured Tivoli monitoring and remote tools, and subsequently installed MOM monitoring agents.
•Provide second level support of server related issues in response to both Service Center and end user requests. Consistently meet SLA’s and ensure positive customer experience.
•Installed critical Microsoft security patches on a monthly basis.
•Led project to install and configure Enterprise Server Management (ESM), providing increased security monitoring of servers throughout the Northeast. -
Senior Technical Officer
JP Morgan Chase
(Public Company; JPM; Banking industry)
February 2003 — January 2005 (2 years )
•Provided end-to-end support for more than 450 Citrix (MF 1.8, MFXP FR1-3) servers located in the New York Metropolitan area and three other domestic locations, as well as Vancouver, BC and Mumbai, India.
•Performed a broad range of services, including business requirement assessments and evaluations, project planning and deployment of new and upgraded hardware and operating systems.
•Participated in on-going initiative to migrate and remediate all legacy Citrix environments (Pre-MFXP) to a Master farm, simplifying and creating a more effective and efficient point of administration. -
Senior Technical Officer
JP Morgan Chase
(Public Company; JPM; Banking industry)
December 2000 — February 2003 (2 years 3 months)
•Supported Windows NT 4.0 domain infrastructure for Global Technology Infrastructure and numerous lines of business, including administration of domain controllers.
•Assigned static, automated and dynamic IP addresses to all servers, using Lucent Technology QIP (DHCP & Dynamic IP 32Bit World) and Novell Administration
•Monitored and resolved issues related to gateway connectivity within SNA gateways pool of servers, ensuring proper and consistent connectivity among all gateways.
•Performed set up and configuration of Windows NT Terminal Servers to be used for Citrix Meta/Win Frame services supporting domestic and international remote desktop users.
•Monitored servers and performed remote troubleshooting, using Compaq Insight Manager -
Technical Officer
JP Morgan Chase
(Public Company; JPM; Banking industry)
December 1996 — December 2000 (4 years 1 month)
•Provided applications support for more than 6,500 desktop users at Chase Manhattan Bank’s lower Manhattan headquarters.
•Managed and ensured mainframe connectivity to users’ desktops, using NT 4.0 Server running MS SNA (BackOffice) and Novell SAA.
•Performed as technology point-of-contact for helpdesk technicians and other technical staff within the organization.
Additional Information
Edith (Eydie) Naughton’s Groups:
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The Recruitment Network -
JPMorgan Chase & Co. -
JPMC://JPMorgan Chase Network
