"MsE" Edelmira L B Amuna

Current

• IBO at Quixtar

Past

• Customer Account Executive (billing/repair) at Comcast Cable
• Program Support Technician Senior at Virginia Department of Motor Vehicles
• Part Time Customer Service Representative at J C Penney Catalog

• Customer Advocate at Anthem
• Part Time Cashier at Boulevard Exxon
• Import Customer Service Representative at K Line America
• Temporary Employee at Quantum Resources
• Personal Service Representative at First Union National Bank (Now Wachovia)
• PBX Switchboard Operator at Richmond Marriott Hotel
• Student at Richmond Public Schools

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7 more...

Education

• J Sargeant Reynolds Comm.College
• Virginia Commonwealth University
• John Marshall High School

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Connections

25 connections

Industry

Consumer Services

Websites

• My Blog

"MsE" Edelmira L B Amuna’s Summary

I am writing a novel. My husband is in the Army and we will be stationed in Ft Bragg,NC. So, we will be relocating from Richmond, VA and I am looking for a customer service, clerical or sales job in the Fayetteville, NC area. So, I am interested in networking and meeting some people who can help me make the adjustment to life as an army wife and to get my book published. I am also planning to complete my bachelors degree in secondary education. Likewise, while achieving my goals, I would love to help some people achieve theirs. For friendship and business, I would like to meet interesting, intelligent, individuals with integrity.

"MsE" Edelmira L B Amuna’s Specialties:

Great eye for detail. Excellent communications skills. Ability to treat others with respect and courtesy while being firm and adhering to company guidelines. Willingness to cooperate, an eagerness to learn, as well as proficiency at taking on new tasks and completing them successfully.

"MsE" Edelmira L B Amuna’s Experience

• IBO

  Quixtar

  (Consumer Services industry)

  1995 — Present (14 years )

  Entrepreneur and distributor of Artistry cosmetics and skin care products.

• Customer Account Executive (billing/repair)

  Comcast Cable

  (Public Company; CMCSA; Telecommunications industry)

  March 2007 — April 2008 (1 year 2 months)

  Explained customer's invoices and assisted them with settling billing disputes. Did troubleshooting on telephone with customers for their digital cable converters and remote control devices. Sold cable, high speed internet, and telephone services in a regional call center.

• Program Support Technician Senior

  Virginia Department of Motor Vehicles

  (Government Administration industry)

  August 2005 — February 2006 (7 months)

  Answered incoming calls and explained requirements for licensing, titling, and vehicle registration as well as compliance with traffic and tax laws, orders of suspension and revocation. Collected reinstatement, statutory, registration renewal, and transcript fees.

• Part Time Customer Service Representative

  J C Penney Catalog

  (Public Company; Retail industry)

  November 2001 — December 2005 (4 years 2 months)

  Did verification third party for telecommunications company as well as selling catalog comsumer items.

• Customer Advocate

  Anthem

  (Public Company; WLP; Insurance industry)

  January 2001 — June 2005 (4 years 6 months)

  Answered provider and member calls and adjusted claims in a regional call center at a health insurance company. Received company recognition for customer commendation for excellent service in third quarter of 2004. Received awards for perfect attendance for the first, third and fourth quarters of 2004 as well as the second, third and fourth quarters of 2001. Received certificates of recognition for one hundred percent quality for the first quarter of 2005, third quarter of 2004 as well as third and fourth quarters of 2001. Completed The Seven Habits of Highly Effective People course May 23, 2002. March 10, 2003 received certificate of recognition for contributing to the elimination of healthcare fraud.

• Part Time Cashier

  Boulevard Exxon

  (Public Company; XOM; Oil & Energy industry)

  May 1998 — September 2001 (3 years 5 months)

• Import Customer Service Representative

  K Line America

  (Transportation/Trucking/Railroad industry)

  June 2000 — January 2001 (8 months)

  Answered inbound calls in a national call center at a steamship line.

• Temporary Employee

  Quantum Resources

  (Public Company; Staffing and Recruiting industry)

  November 1999 — July 2000 (9 months)

  Worked as a customer service representative at a trucking company.
  Did receptionist work and data entry at a home health care agency.

• Personal Service Representative

  First Union National Bank (Now Wachovia)

  (Public Company; WFC; Banking industry)

  July 1998 — October 1999 (1 year 4 months)

  Answered calls and processed transactions in a bank call center.

• PBX Switchboard Operator

  Richmond Marriott Hotel

  (Public Company; Hospitality industry)

  1991 — 1993 (2 years )

  Directed calls, handled complaints, and filed registration cards.

• Student

  Richmond Public Schools

  (Educational Institution; 1001-5000 employees; Education Management industry)

  1979 — 1987 (8 years )

  Attended G W Carver Elementary School 1979-1980. Went to T H Henderson Middle School 1980-1983. Started attending John Marshall High in 1983. Graduated in top third of class from John Marshall High School in 1987. Commended for excellent attendance in senior year

"MsE" Edelmira L B Amuna’s Education

• J Sargeant Reynolds Comm.College

  Nursing 1990 — 1997

• Virginia Commonwealth University

  Fashion Merchandising, History 1987 — 1989

• John Marshall High School

Additional Information

"MsE" Edelmira L B Amuna’s Websites:

• My Blog

"MsE" Edelmira L B Amuna’s Interests:

All types of music,stand-up comedy,drawing,painting,printmaking,sculpture,papermaking,ceramics,jewelrymaking,cooking cooking and more cooking,camping,fishing,would like to learn how,hunting,would like to learn how to do it safely especially after the Chaney incident,reading,watching sports,my teams and players are,Serena Williams,Chicago Bulls,New York Yankees,Dallas Cowboys,politics, unapologetically a,liberal, independent,Bible study,volunteering,blogging

"MsE" Edelmira L B Amuna’s Groups:

•    Moms Extraordinaire
•    Adecco Group North America
•    ChatTextNow.com

"MsE" Edelmira L B Amuna’s Honors:

At Anthem, received recognition for 100% call quality for 1st quarter of 2005, 3rd quarter of 2004 as well as 3rd & 4th quarters of 2001. Got perfect attendance awards for 1st, 3rd & 4th quarters of 2004 & the 2nd, 3rd & 4th quarters of 2001. Received recognition for customer commendation for excellent service in 3rd quarter of 2004. March 10, 2003 received certificate of recognition for contributing to the elimination of healthcare fraud. At J C Penney Catalog, got Bell Ringer Award for exemplary customer service on February 6, 2003. At First Union, now Wachovia, soon to become Wells Fargo, in March & October 1999, received letters of commendation from satisfied customers. Commended by two internal customers in July 1999 for excellent customer service. Won perfect attendance awards for March, April & June 1999. Additionally, got awards for outstanding performance in April 1999,one for top team sales referrals in July 1999 & an award for great attitude & willingness to work overtime.

"MsE" Edelmira L B Amuna’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch