
VP, User Experience at Morgan Stanley
Greater New York City Area

VP, User Experience at Morgan Stanley
Greater New York City Area
Information Architect and Usability Specialist with experience in a broad range of industries: Financial Services, Media & Entertainment, Publishing, Real Estate, Education, Government, Consumer Products & Services, Apparel, etc. Interested in helping start-ups bring new product and service offerings to market.
Information architecture, interaction design, usability consulting, user research, behavioral modeling, contextual inquiry, heuristic evaluation.
(Public Company; 10,001 or more employees; MS; Investment Banking industry)
October 2006 — Present (3 years 3 months)
(Public Company; MSFT; Marketing and Advertising industry)
June 2004 — October 2006 (2 years 5 months)
-Provided tactical and strategic guidance in the design of complex transactional web applications.
-Conducted user research activities (stakeholder interviews, contextual inquiries, usability studies) and distilled actionable design recommendations.
-Defined and communicated overarching project vision and scope
-Collaborated with clients, creative, strategy and technology teams to ensure systems satisfied business and end-user requirements.
-Clients included: Citibank N.A., Smith Barney, TIAA-CREF and Kodak.
(Privately Held; 11-50 employees; Internet industry)
July 2003 — June 2004 (1 year )
-Lead the conceptualization of user interfaces, functional and information flows for b2b information portals and consumer-oriented sites.
-Established a rigorous standard for information architecture deliverables, enabling efficient and meaningful communication between client, creative, strategy and technology teams.
-Ensured that project vision was satisfied throughout the project life-cycle.
-Communicated usability principles and best-practices both internally and to clients.
Created and developed an in-house usability research practice.
-Clients included: Procter & Gamble and Century 21 Real Estate Corporation
(Internet industry)
January 2002 — July 2003 (1 year 7 months)
-Lead usability studies and developed new research methodologies.
-Performed heuristic customer experience evaluations for online financial services firms, e-commerce sites, and information portals.
-Produced and presented detailed reports and mockups of design recommendations for key online processes.
-Architected advanced proprietary behavioral modeling and analysis tools.
-Published corporate white-papers addressing vertical-specific and process-specific usability issues.
-Clients included: Citibank, J.P. Morgan Chase, USDA, Scholastic, TIAA-CREF, and AIG.
(Public Company; 1001-5000 employees; Internet industry)
June 2000 — May 2001 (1 year )
-Served as User Interface Designer during the design and production of MLB.com, the official online portal of Major League Baseball.
-This entailed the conceptualization, design, prototyping, and production of 200+ unique templates for mlb.com and the 30 associated team sites within an aggressive timeline.
-Also served as lead UI/IA architect for the launch of iCouldBe.com and several internal projects.
Bachelors of Applied Science , Systems Design Engineering , 1994 — 2000