Eddie Perea (LION)

Current

Partner at The GCA Team

Past

Business Development Executive at Verint / Witness Actionable Solutions
Sales Executive at SecureWorks
Business Solutions Sales & Channel Executive at EarthLink, Inc.

BPO Partner Performance Channel Manager at EarthLink
President/Owner at NSB of Sacramento
Sales Representative at Sierra Spring Water
Sales at Crystal Mountain Spring Water
Account/Territory Manager at Lovotti Brothers
Route Sales at Pepsi Cola

see less...

6 more...

Recommended

4 people have recommended Eddie

Connections

500+ connections

Industry

Outsourcing/Offshoring

Eddie Perea (LION)’s Summary

Energetic, self starter with 12 years of territorial sales operations & vendor management and sales/marketing experience plus 9 years experience in inbound and outbound global call center operations; Strong commitment to achieving goals with an emphasis on exceeding established objectives. Extensive experience with call center systems, CEM, tools and solutions within the BPO arena.

Currently looking for my next opportunity in the call center industry: account management, vendor management, relationship management or operations.

Feel free to call me @ 866.879.1180

Eddie Perea (LION)’s Specialties:

I am a sales management professional with strong active listening, solution selling and consultative sales skills. I have extensive relationship management experience in a variety of businesses and verticals as well as with varying audience levels both within organizations I have been a part of and partnerships I have managed. I see problems as opportunities to succeed either personally or by helping others achieve their goals.

Eddie Perea (LION)’s Experience

Partner

The GCA Team

(Marketing and Advertising industry)

August 2007 — Present (2 years 4 months)

Business Services firm that provides cutting edge solutions for improving revenue.

*Using 10 years of internet knowledge, we provide local businesses with tools to help them dominate local search. From SEO, social media, link building, content creation and monetization strategies, we cover it all.

*A virtual assistant solution that handles your calls, your emails, faxes, calender & appointments and includes unlimited inbound toll free service as well as audio and video conferencing. Our solution is completely voice driven so virtually everything I can do online can be done on the phone.

*Advertising solutions via WiFi through a venture with Skyblox. This is a new take on WiFi whereby we build ubiquitous access in business 'neighborhoods' with a shared social networking model for advertising (which includes advertising for participating businesses within the area or across multiple geographic locations).
Business Development Executive

Verint / Witness Actionable Solutions

(Public Company; VRNT; Computer Software industry)

June 2008 — September 2009 (1 year 4 months)

Enterprise BDE for ND, SD, NE, MN, IA, WI, IL, IN, MI, OH and California.

Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
Sales Executive

SecureWorks

(Privately Held; 51-200 employees; Computer & Network Security industry)

December 2007 — May 2008 (6 months)

My role is that of commercial business development within the North Eastern US and Eastern Canada territories. States I am responsible for are NY, ME, VT, RI , NH, MA and CT. In Canada, my area includes Quebec and Newfoundland/New Brunswick.
Business Solutions Sales & Channel Executive

EarthLink, Inc.

(Public Company; 1001-5000 employees; ELNK; Internet industry)

June 2006 — December 2007 (1 year 7 months)

Sales executive in the Business Solutions Group; actively promote our EarthLink Business products to U.S based medium sized businesses.

Strong understanding of the technical features of the services as well as the marketplace and competitors. Excellent oral and written communication skills including presentation skills with varying levels of audience, and the ability to hold the interest of a technical or non-technical audience.

• Selling business broadband services emphasis on DS1, DS3 and OC circuits; driving the sales process including account identification, opportunity development and account management
• Managed channel partners in a variety of verticals, with the focus on increasing sales within the channel and managing the relationships of partners, ensuring proper training, provisioning, and sales reporting, commission reconciliation
• Achieving and exceeding monthly sales quotas as set out by management
BPO Partner Performance Channel Manager

EarthLink

(Public Company; ELNK; Information Technology and Services industry)

March 2000 — June 2006 (6 years 4 months)

Responsible for management of performance, operations and functions of 10-15 outsourced channel service/telemarketing vendors stateside and offshore (Philippines, India & Canada). Strategic planning, development and deployment of DNC compliance processes, vendor call List Database scrubbing, quality assurance guidelines and metrics, order entry systems, sales performance, reporting and training. Ensured accountability for performance and contractual obligations. Work directly with vendor management teams regarding contractual deployment/alignment with all outsourcers. Primary point of contact for all vendors and partners regarding Sales Strategy objectives/functions and impact of legal/regulatory issues, updates and infractions for EarthLink's outbound calling activities. Responsible for driving development of reporting metrics criteria and requirements related to outbound telemarketing vendors.
Held position as Regional Manager for Customer Excellence division responsible for CSAT and churn reduction.
President/Owner

NSB of Sacramento

(Privately Held; Banking industry)

1998 — 2000 (2 years )

Established an ISO in the highly competetive bank card processing industry. Territory development and marketing of banking services to commercial account base covering northern California and Nevada with an emphasis on new start up businesses. Services offered included bank card processing, debit card processing, check verificaiton, POS systems and ATMs.
Sales Representative

Sierra Spring Water

(Food & Beverages industry)

1996 — 1998 (2 years )
Sales

Crystal Mountain Spring Water

(Food & Beverages industry)

1994 — 1996 (2 years )
Account/Territory Manager

Lovotti Brothers

(Privately Held; Wine and Spirits industry)

1992 — 1994 (2 years )
Route Sales

Pepsi Cola

(Public Company; Wholesale industry)

1987 — 1992 (5 years )

Additional Information

Eddie Perea (LION)’s Groups:

Executive Suite
LinkedSEO
EarthLink Alumni
Contact Center Executive Forum
TopLinked.com (Open Networkers)
Contact Center Group
Contact Center Association of the Philippines
Leading International Open Networkers (LION)
ICMI - The Global Contact Center Professional Community
Customer Interaction Networking Group
Call Center Pros
New Edge Networks Alumni
Customer Experience Professionals
Contact Center Connection
Voice of Customer Analytics
Contact Centre Executives
Contact Center Operations & Management
Business Process Out-sourcing
Jonathan London's R.E.A.L. Selling
Customer Services Management Professionals
Customer Care Network
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
Call Center Professionals
CCPN - Contact Center Professionals Network
Work@Home Community
The International Outsourcing Forum
Contact Center Performance Forum
Customer Experience Management Professionals
MLM Network
Contact & Call Centers
CCNG - Contact Center Network Group
Multi-Level Marketing Group (MLM)
WFM PROS
The Art of Network Marketing
Link_USA
Link_Atlanta
Loyalty 360 - The Loyalty Marketer's Association
Let's Connect! (Open Networkers)
CallCentre Search
Call Communications 360° Customer Contact Management
GA, AL, MS Contact Center Group
analytics alliance- the unassociation
ContactCenterWorld
Orange Tree Open Networkers
TopLinked.com - Grow Larger and More Valuable Networks