Researcher and designer at Nokia
San Francisco Bay Area
Researcher and designer at Nokia
San Francisco Bay Area
I create and study mobile interactions, persuasive technology, and social software. A current focus is how mobile phones can be used to change people's attitudes and behaviors. Within this area – called mobile persuasion – my recent and current work is focused on context-aware mobile media sharing, self-disclosure via mobile phones, participation in online communities, and mobile augmented reality.
My approach to new problems generally involves rapid prototyping, applying social and cognitive psychology to design for target behaviors, and evaluating success with exploratory and/or controlled studies.
Mobile Persuasion: 20 Perspectives on the Future of Behavior Change
This is a book on mobile persuasive technology that BJ Fogg and I edited. Check it out at mobilepersuasion.com
mobile persuasion, interaction design, user experience research, persuasive technology, strategic innovation, experimental research, research and design management, rapid prototyping, photo sharing, mobile media, participatory media, computer-mediated self-disclosure, privacy, context-aware services, mobile augmented reality, online communities, applied psychology, social influence, persuasion, social responses to communication technologies, human-computer interaction
(Public Company; 10,001 or more employees; Wireless industry)
July 2007 — Present (1 year 1 month)
Visual Computing and User Interfaces (VCUI) team
(Educational Institution; 10,001 or more employees; Research industry)
June 2004 — June 2007 (3 years 1 month)
With B.J. Fogg, I led the lab's experimental research on mobile persuasion -- specifically, investigating strategies for changing when people choose to share information via their mobile phones.
In February 2007, we hosted Mobile Persuasion, a new conference that brought together people working on mobile persuasive technology. As associate chair of the conference, I worked to create an innovative conference experience. This will become an annual event.
My previous work in the lab includes BuddyBuzz, a mobile application for reading news and blogs. As part of this work, we invented a patented system for mobile text presentation.
(Public Company; 10,001 or more employees; Wireless industry)
March 2007 — June 2007 (4 months)
Researched context-aware mobile media creation, sharing, and consumption.
(Public Company; 5001-10,000 employees; YHOO; Internet industry)
September 2005 — September 2006 (1 year 1 month)
As part of the Media in Context and Experience Design teams, I was interaction designer and researcher for the ZoneTag and Zurfer projects. ZoneTag is a mobile photo sharing service that leverages location information and community knowledge in enabling the sharing, consumption, and organization of photos.
This included Web and mobile design, prototyping, and development. I also contributed to designing and executing user research protocols studying use of this system, including privacy and disclosure behaviors and considerations, usability, and desirability. We published papers reporting on this work.
(Public Company; 5001-10,000 employees; YHOO; Internet industry)
June 2005 — September 2005 (4 months)
I worked in the Prototype Design group and Mobile business unit, where I designed and developed prototypes -- from paper to on-phone software with live data -- of new mobile concepts.
MS, Symbolic Systems: Human-computer interaction, 2006 — 2007
My graduate studies continued my research and coursework on design and persuasive technology. My individually designed course plan focused on design practice and the social science behind work in persuasive technology and online communities.
Master's Degree Thesis: Mobile Persuasive Technology and Influencing Self-Disclosure Behavior
My thesis was advised by B.J. Fogg and Scott Klemmer.
BS, Symbolic Systems (Human-Computer Interaction), 2002 — 2006
Example project-based courses: Mobile Interaction, Research Topics in HCI, Experimental Research in User Interfaces, Tools for Experience Design, Human Values in Design, Human-Computer Interface Technology
Other example courses: Cognitive Psychology, Artificial Intelligence, Professional Software Development in C++, Object-Oriented Systems Design
BA, Philosophy (with Honors), 2002 — 2006
My research and coursework in philosophy focused on communication, language, and interpretation. I wrote my Honors thesis on the broad, assumed agreement that makes communication possible. My thesis was advised by Mark Crimmins and John Perry.
This background continues to directly inform my approach to understanding how people interpret and interact with each other and interactive technology.