
CEO at Butow Communications Group
Sacramento, California Area

CEO at Butow Communications Group
Sacramento, California Area
Eric is CEO of Butow Communications Group, a Web design, marketing, and technical communications business in Jackson, California.
Eric has worked at full-time and contract positions for various companies including EDS, Educaid Wachovia, Hewlett-Packard, CableData (now Amdocs), Health Net, Intel, and Cisco Systems. Eric also served as editor of Sacra Blue, the Sacramento PC Users Group magazine, from 1997-99 as well as an officer and conference coordinator from 2001-04 in the Society for Technical Communication Sacramento Chapter.
Eric is also a computer book author who has written books for John Wiley & Sons, Sybex, Que, and Addison-Wesley. Eric started out as a technical editor for RoboHELP 7 for Dummies in 1999. Eric has authored or co-authored the following books:
* How to Succeed in Business Using LinkedIn
* File Virtualization for Dummies
* Amp Your MySpace Page
* User Interface Design for Mere Mortals
* Special Edition Using Microsoft Windows Vista
* Dreamweaver MX 2004 Savvy
* Master Visually Windows 2000 Server
* Teach Yourself Visually Windows 2000 Server
* Creating Web Pages Bible
* FrontPage 2002 Weekend Crash Course
* C#: Your Visual Blueprint
From 2003 to 2008, Eric produced and taught two Windows XP small office networking courses for Ed2Go, an online training firm that provides low-cost online courses to thousands of colleges and universities. He is also an instructor in the CSU Sacramento College of Continuing Education Online Technical Writing Certificate Program.
Technical writing, Web design, graphic design, print marketing, e-mail marketing, business strategies, Windows 7, Windows Vista, Windows XP, Word, Excel, PowerPoint, Outlook, Visio, Adobe Acrobat, FrameMaker, Illustrator, Photoshop, RoboHelp, Dreamweaver, Flash, SnagIt
(Information Technology and Services industry)
2003 — Present (6 years )
I'm a book author and instructional developer represented by the Waterside Productions literary agency.
(Privately Held; 1-10 employees; Information Technology and Services industry)
1994 — Present (15 years )
BCG provides Web design and hosting services, online and print marketing, technical documentation, and instructional design services for businesses of all sizes.
(Public Company; 501-1000 employees; BIO; Biotechnology industry)
May 2005 — May 2005 (1 month)
I worked with the group leader for R&D and Systems Integration in the Gene Expression Division to create online help for the company’s new iQ5 Real-Time PCR (Polymerase Chain Reaction) Detection System. I worked with subject matter experts to create and maintain the iQ5 online help system using RoboHelp X5 and RoboHelp Source Control.
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
August 2004 — March 2005 (8 months)
I worked in a group of 17 technical writers charged with documenting Medi-Cal claim processing software projects. I was responsible for meeting with and interviewing project teams to acquire project information, adhering to department policies and procedures, and creating and updating documentation within project deadlines using Microsoft Word, Visio, RoboHelp, Microsoft HTML Help Workshop, and Livelink.
(Public Company; 10,001 or more employees; WB; Information Technology and Services industry)
February 2004 — April 2004 (3 months)
I worked with a group of three other writers to produce PDF and online documentation for the EduStar online financial aid processing system using FrameMaker, RoboHelp for FrameMaker, and Visio. I was also responsible for strategizing online documentation offerings and communicating those strategies throughout all layers of the company including the Educaid President, COO, and Vice President of Strategic Initiatives.
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
February 2003 — January 2004 (1 year )
I worked with a group of writers and trainers to develop, produce, and deliver documentation and multimedia training solutions for HP internal customer support software. These training solutions were offered both online on the HP corporate intranet and to HP employees in training seminars, and were produced with tools including Word, PowerPoint, Adobe FrameMaker, Visio, RoboHelp, Dreamweaver, and Camtasia.
M.A., B.A. , Communication , 1987 — 1996
2003 STC Sacramento Chapter President's Award, 2002 STC Sacramento Chapter Star Award, 1999 Golden Web Award, 1998 Association of PC User Groups Editors of Excellence Award