Edward Hernandez

Current

• Senior Security Analyst - Global Security Operations Centre at IBM Internet Security Systems

Past

• Network Security Consultant at Trend Micro Inc
• Technical Support Engineer at Sykes - Cisco Systems Account
• Station Systems Supervisor at LRTA

• Technical Support Specialist II at Software Ventures International

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Recommended

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Connections

104 connections

Industry

Information Technology and Services

Edward Hernandez’s Summary

An accomplished professional providing leadership, dedication, and over 6 years combined expertise in the Information Security field and the Information Technology industry, well versed in most firewall and IDS/IPS systems including Content Filtering and Anti-Virus products.

Edward Hernandez’s Specialties:

Cisco Certifications:
- CCNA
- CCSP
- National Security Agency INFOSEC Professional
- CCNP

Checkpoint Certifications:
- CCSA

Juniper Certications:
- JNCIA - SSL

Edward Hernandez’s Experience

• Senior Security Analyst - Global Security Operations Centre

  IBM Internet Security Systems

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  January 2006 — Present (3 years 11 months)

  • Providing technical support and management of security infrastructure to an extensive and diverse customer base
  
  • Administering and managing security enforcement points including, Checkpoint Firewall versions R65, R61 and R55 on Nokia, Crossbeams and Solaris Platforms, Netscreen Firewalls, ISS Proventia M, and Cisco PIX/ASA/ISR/FWSM
  
  • Administering and managing Intrusion Detection/Prevention Systems, including ISS Proventia G, and A appliances, as well as Site Protector, Cisco IDS/IPS, McAfee Intrushield, Tippingpoint
  
  • Monitoring and identifying malicious content and abnormal behaviour on customer networks through event analysis.
  
  • Managing content filtering devices including Proventia M, BlueCoat and Finjin appliances.
  
  • Create documentation for Security Operations Centre wiki

• Network Security Consultant

  Trend Micro Inc

  (Public Company; Computer & Network Security industry)

  April 2005 — January 2006 (10 months)

  • Part of a global team of support engineers providing technical assistance to clients for one of the leading company in security products.
  
  • Provides product support ( troubleshooting, software upgrades, setup, configurations, etc.) specifically on Cisco’s Security product like Router IOS Firewalls, Pix Firewalls, VPN Concentrators, IDS appliance, ACS ( Access Control Server ) and VMS (VPN/Security Management Solution ) software integrating with OfficeScan for implementation of Network Admission Control.
  
  • Provides assistance to clients thru site implementation and troubleshooting.
  
  • Report to development engineers about bugs and security holes in their software that is reported by clients.
  
  • Level 3 escalation for worldwide technical support for Trend Micro and Cisco Systems partnership on Network Admission Control Initiative.

• Technical Support Engineer

  Sykes - Cisco Systems Account

  (Privately Held; 5001-10,000 employees; Computer & Network Security industry)

  August 2004 — March 2005 (8 months)

  • Part of a global team of support engineers providing technical assistance to clients for one of the leading company in networking solutions.
  
  • Provides product support ( troubleshooting, software upgrades, setup, configurations, etc.) specifically on Cisco’s Security product like Router IOS Firewalls, Pix Firewalls, VPN Concentrators, IDS appliance, ACS ( Access Control Server ) and VMS (VPN/Security Management Solution ) software.
  
  • Provides assistance to clients and field engineers (CCIEs) through phone, email and various online tools.
  
  • Report to development engineers about bugs and security holes in their software that is reported by clients.
  
  • Remotely configure customer’s equipment according to their requirements using SSH, telnet, web or dial-up.
  
  • Act as escalation engineer for the team

• Station Systems Supervisor

  LRTA

  (Public Company; 1001-5000 employees; Government Administration industry)

  September 2003 — May 2004 (9 months)

  • Review equipment faults recorded by the outgoing supervisor and follows-up status/development to the concerned engineer.
  
  • Monitor station CCTVs and informs SOD Station Supervisor of any untoward or unusual observation from their respective stations.
  
  • Records all faults of the Station Equipment reported by the SOD Station Supervisors and coordinates with the MTT-Personnel for appropriate actions.
  
  • Monitors thru Station SCADA View such as Station Digital Output List (Fire Alarm Control Panel, Station UPS and Sump pump), Lightning’s Control, Escalator and Lifting, and Auxiliary and Analog.

• Technical Support Specialist II

  Software Ventures International

  (Privately Held; 1001-5000 employees; Information Technology and Services industry)

  February 2001 — August 2003 (2 years 7 months)

  • Supervise technical support engineers for the call center operation (data and voice) for business shift for the 2 call centers.
  
  • Conduct research about call center technology components like voice switches and gateways, predictive dialers, Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI), Interactive Voice Response (IVR) servers.
  
  • Configuration and monitoring of back-to-back end connections on Nuera Open Reliable Communications Architecture GX-21 series, RAD Megaplex Modular E1/T1 Integrating Access Device, and Lucent AVAYA Definity Generic 3R series Private Automatic Branch Exchange (PABX).
  
  • Ensure vpice quality and perform firewall and router security as well as system integrity and security.
  
  • Coordinate with local and overseas carriers such as Globe FMCC(Fault Management Control Center), PLDT, BayanTel, TeleGlobe International, Digitel One and SingTel concerning with Wide Area Network connectivity