
Chief Operating Officer
Greater Atlanta Area

Chief Operating Officer
Greater Atlanta Area
Information Technology strategy, architecture and deployment expert specializing in leading high performance professional services team. Vastly knowledgeable in all Microsoft technologies and their effective application to mid-size ($75 to $500 million) businesses. Particularly knowledgeable with business intelligencce systems, combined with ERP and CRM, that serve as a backbone for creating cost effective and productive corporate information platforms.
ERP, CRM, .NET, BI, MOSS, Performance Point Server, Professional Services, Healthcare, Construction, Property Management, Cellular Communication and Manufacturing/Distribution firms.
(Privately Held; 51-200 employees; Computer Software industry)
May 2007 — Present (2 years 7 months)
Theoretically, I am responsible for our entire professional services operation, quite the job considering IBIS is the southeast's largest and most successful Microsoft Dynamics partner.
In practice, I do my best just to keep up with the most awesome team I've ever seen. We have the best and brightest here at IBIS, and our culture, customer sat and employee retention show that.
If you are an amazing person with a passion for customer service and teamwork, drop me a note - I'd love to talk to you about joining our team!
(Privately Held; 201-500 employees; Information Technology and Services industry)
October 2005 — November 2006 (1 year 2 months)
As part of additional equity funding, replacement of CEO and subsequent reorganization, promoted to run the national enterprise resource planning practice (includes Microsoft Dynamics GP, AX, SO and NAV), representing 70% of company’s gross revenue (over $32 million) and 95 consulting professionals. The company's leading practice in utilization, revenue and customer satisfaction, the ERP Practice consistently meets or beats its targets for employee retention, customer satisifaction and revenue growth.
-- Exceeded budget by 9% (approx. $200k) during first two months in new position.
-- Exceeded budget by 12% by end of first quarter.
(Privately Held; Information Technology and Services industry)
March 2003 — October 2005 (2 years 8 months)
Recruited back into ePartners to manage the largest geographic territory in the company. Reported to the SVP of Professional Services. Supervise 4 direct reports, 55 regional employees (including ERP, CRM, development and Microsoft Infrastructure engineers) and $15 million P&L
-- Helped to successfully build company’s first Dynamics AX practice growing it to a $5mm business in 18 mos.
-- Primary technical architect and designer of ePartners Envisioned Business Solution (Enterprise Architecture Strategy) for 5 key accounts in last two years, including clients involved with outsourced manufacturing businesses in mainland China; electronics manufacturing and distribution; food service (quick casual); technology services and steel manufacturing.
-- Increased utilization by 20% and realized rate by 11%.
(Public Company; SBAC; Telecommunications industry)
March 2001 — March 2003 (2 years 1 month)
Managed the timely and successful delivery of a $3.5 million, 165 user, 2+year Microsoft Business Solution’s ERP and Job Cost implementation for $300 million wireless/cell tower construction and management company. Reporting directly to the CIO, the project involved:
-- Alignment of project objectives with rapidly changing business environment in a high growth company
-- Supervision of 30 member project team including consultants and internal staff
-- Rollout to 165 users in 32 branch offices
-- Business process redesign for construction accounting and project management system
-- Architecture and implementation of new data storage architecture using Microsoft SQL Server 2000 Enterprise Edition with Microsoft Clustering Services for enterprise wide clustering using SAN storage devices
-- Migration of all historical transaction data from Timberline construction accounting system to eEnterprise and Wennsoft
(Public Company; 10,001 or more employees; MSFT; Information Technology and Services industry)
March 2002 — October 2002 (8 months)
A member of the MS Enterprise Sales Team ($1 Billion target accounts). Developed and presented service and architecture sales proposals for Microsoft ERP and CRM prospects.
(Privately Held; 201-500 employees; Information Technology and Services industry)
September 1999 — January 2001 (1 year 5 months)
Formerly Progressive Business Solutions, ePartners is the worlds largest reseller and consultancy for Microsoft Business Solutions (ERP and CRM software). Responsible for the planning, staffing, budgeting and operational efforts of the companys largest custom application development division (Southeast region).
-- Aligned divisions business plan and staffing model with companys business objectives by focusing development efforts into ERP, CRM and internet enabled application development efforts.
-- Created development methodology based on PMI project management and MSF development framework philosophies. Included creation of standards for design, coding, documentation, and implementation.
-- Developed QA methodology.
-- Established Internet development team
-- Created ERP and CRM development teams.
-- Instituted comprehensive career development plan for development staff of 15
(Privately Held; 11-50 employees; Information Technology and Services industry)
September 1994 — September 1999 (5 years 1 month)
Founded a highly successful ERP and application development consulting organization designed to provide professional consulting methodologies and skills to middle market ($10 to $350 million) companies. Built the company from a startup to $1,000,000 in gross revenue. After receiving five acquisition bids, sold the company to Progressive Business Solutions (later acquired by ePartners) to take a Senior Management role over the Application Development unit (September 1999).
-- Increased gross revenue from $200,000 to $1,000,000 from 1997 to 1999 while maintaining 20% EBITDA
-- Maintained a 100% client satisfaction rating during all 6 years of companys existence.
-- Created (with 100% staff retention) a completely virtual office environment for 12 consultants
-- Successfully acquired a competing regional consulting practice.
BA , Accounting , 1982 — 1986
4 years NCAA fencing (Foil, Epee and Saber), Judo and Kenpo teams. Member of national fraternity (ATO) leadership council. Major in BA with minor in MIS.