Director - Technology Strategy and Planning at Nationwide Energy Partners
Columbus, Ohio Area
- Current
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- Director - Technology Strategy and Planning at Nationwide Energy Partners
- Past
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- Marketing Director at Lifestyle Communities
- Support Team Director at Lifestyle Communities
- IT Director at Lifestyle Communities
- Senior Application Developer at HMB, Inc.
- Materials Engineer at The Trane Company
- Corrosion Engineer at Mead Paper
- Education
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- The Ohio State University
- Recommended
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2 people have recommended Tom - Connections
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111
connections
- Industry
- Utilities
Tom Roberts’s Summary
I am a naturally curious individual that focuses on the possibilities of situations and designing solutions to complex problems. My engineering background instills a methodical and systematic approach to my testing and problem solving activities, while passion for customer service and branding guide my interactions.
My career is diverse, starting with 7 years as an Engineer in the research centers of two Fortune 500 companies. Self taught computer skills led me to a consulting role as an application developer, then to the role of IT Director for a leading residential real estate developer. Customer service skills led to responsibilities over the Warranty department. These skills and my interest in branding led me to guiding the company's Marketing activities, with emphasis on web and digital marketing efforts. Most recently, I have moved back to my core technical skill set to oversee technology and business processes for an emerging utility provider.
I follow two goals in everything I do:
1) Be recognized as one of the best at whatever I choose to do.
2) Be exemplary, always conscious of the legacy I leave for others.
Tom Roberts’s Specialties:
Data analysis
Hardware and software systems
Web programming, analytics, and testing
Email marketing
Photography and videography
Branding
Tom Roberts’s Experience
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Director - Technology Strategy and Planning
Nationwide Energy Partners
(Utilities industry)
April 2009 — Present (8 months)
Responsible for leveraging technology across the company. Manage business processes re-engineering. Assist with strategic and tactical planning.
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Marketing Director
Lifestyle Communities
(Privately Held; Real Estate industry)
August 2008 — April 2009 (9 months)
* Oversaw all marketing for Lifestyle Communities, with emphasis on web & digital presence, and social media initiatives.
* Developed Online Ad Tracking system to report impressions and click through rates for web based advertisements on sites that do not provide these metrics.
* Performed web optimization A/B and multivariate tests using Google Web Optimizer.
* Tracked web analytics using Google Analytics.
* Monitored online reputation of company.
* Conducted customer surveys.
* Managed email marketing campaigns.
* Maintained company web sites.
* Improved search engine optimization for company web sites. -
Support Team Director
Lifestyle Communities
(Privately Held; Real Estate industry)
July 2006 — July 2008 (2 years 1 month)
* Directed Support Team vision and personnel, managing post sale customer interactions and warranty support.
* Developed new brand and vision for the warranty department.
* Initiated multiple customer focused activities, including home maintenance workshops, pre-closing orientations, monthly email newsletters to customers, and introductions to Support Team personnel at final inspections and closings.
* Partnered with Construction and Quality Assurance departments to dramatically improve and maintain customer satisfaction ratings.
* Handled warranty related BBB complaints. -
IT Director
Lifestyle Communities
(Privately Held; Real Estate industry)
June 2003 — July 2008 (5 years 2 months)
* Developed and implemented the IT vision across multiple business units in the residential construction industry, including mortgage, leasing, condominium sales, utilities, and retail operations.
* Coordinated complete office relocations on two separate occasions with less than 24 hours downtime for core services.
* Developed numerous applications used by Lifestyle Communities and affiliated businesses, including construction scheduling, sales and leasing applications, purchase orders, and task tracking applications.
* Architect of numerous applications including customer information system that integrates customer information from numerous systems.
* Grew IT Department from 1 person to 7 over a 5 year period.
* Responsible for all aspects of IT budget development and oversight.
* Designed and implemented remote office thin client computing using LTSP. -
Senior Application Developer
HMB, Inc.
(Partnership; 11-50 employees; Information Technology and Services industry)
1999 — 2003 (4 years )
Designed and built custom software solutions for clients in the Central Ohio area.
Provided computer consultation services to clients.
Lead project teams at client sites. -
Materials Engineer
The Trane Company
(Public Company; Machinery industry)
1997 — 1999 (2 years )
* Provided Materials Engineering consultation services to global business units of The Trane Company.
* Provided Corrosion and Failure Analysis services.
* Wrote Material Specifications and Engineering Standards.
* Worked with suppliers to ensure products and processes meet Trane Engineering Standards. -
Corrosion Engineer
Mead Paper
(Paper & Forest Products industry)
1992 — 1997 (5 years )
* Performed material recommendations, failure analyses, corrosion analyses and quality assurance during construction and inspection activities for divisions of the Mead Paper Corporation across North America.
* Assisted in developing a FactNet mathematical model to predict the corrosion rate of carbon steel in white liquor. The model is being used to balance optimal cooking and corrosion conditions to maximize efficiency.
Tom Roberts’s Education
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The Ohio State University
BS , Metallurgical Engineering , 1985 — 1992
Tom Roberts’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
