Senior Customer Service Rep at iiNet
Perth Area, Australia
- Current
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- Senior Customer Service Representative at iiNet
- Past
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- Postal Delivery Officer at Australia Post
- Secretary Treasurer at Edith Cowan University Student Guild
- Marketing Manager at ImagineOz
- Education
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- Edith Cowan University
- TAFE
- TAFE
- TAFE
- Connections
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12
connections
- Industry
- Internet
- Websites
Daniel Truslove’s Experience
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Senior Customer Service Representative
iiNet
(Public Company; 501-1000 employees; IIN; Telecommunications industry)
November 2007 — Present (1 year 9 months)
I was previously in the Contact Centre answering technical support and billing enquiry calls.
Then on secondment to the Solutions Team - iiNet's senior level of complaint - handling Telecommunications Industry Ombudsman complaint investigations.
No I assist CSRs with higher level quiries and take escalations straight from the floor -
Postal Delivery Officer
Australia Post
(Public Company; 10,001 or more employees; Government Administration industry)
November 2006 — August 2007 (10 months)
Postal Delivery Officers are responsible for the timely and accurate sorting and delivery of postal articles, including letters, small parcels, registered and receipted mail and unaddressed mail articles.
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Secretary Treasurer
Edith Cowan University Student Guild
(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)
June 2006 — November 2006 (6 months)
The Secretary Treasurer is a director level position with the primary responsibility of organising and ensuring the keeping of good records of meetings, finances and policies; and for direction of the finance staff of the Guild.
In addition to my everyday duties, during my short term of office I coordinated the redrafting of the organisation’s constitution to streamline processes and modernise the organisation, drafted and rewrote many of the Guild’s current policies and was a key organiser of the annual Guild elections. -
Marketing Manager
ImagineOz
(Non-Profit; 1-10 employees; Think Tanks industry)
September 2001 — January 2005 (3 years 5 months)
Daniel Truslove’s Education
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Edith Cowan University
BA , Education / Communications , 2004 — 2011 (expected)
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TAFE
Certificate III , Print and Graphic Design , 2003 — 2003
- Activities and Societies:
- Top Student in Field 2003
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TAFE
Diploma , Public Relations , 2002 — 2002
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TAFE
Certificate IV , Film and Television , 2001 — 2001
Additional Information
Daniel Truslove’s Websites:
Daniel Truslove’s Interests:
reading novels, writing novels, new technology, networking
Daniel Truslove’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
