
IT Project Manager, QA Director, Technical Writer & Photographer
Greater Los Angeles Area

IT Project Manager, QA Director, Technical Writer & Photographer
Greater Los Angeles Area
IT generalist, experienced with project management, quality assurance, technical writing, web programming, web design, database management and identity branding. Conscientious personality with an eye for details and a mind for logic. Flexible in teams, equally adept at leading and supporting others. Broad knowledge base and extremely resourceful. Client experience includes government, entertainment, general business, motivational speakers, authors, financial, insurance and healthcare industries.
Owned and operated successful photography business since 1994, mainly focused on wedding and family portraits. Experienced in a wide range of digital photo skills and genres.
project management, technical writing, quality assurance (black box, white box), photography, photoshop, MS Office (excel, word, outlook, powerpoint, project, visio, publisher, access), PHP, MySQL, HTML, XML, usability, branding, marketing, identity, Internet, technology, podcast, organization, psychology, logic, philosophy, research, statistics, analysis, film production, storyboarding, e-commerce, information architecture, multimedia, security
(Privately Held; 51-200 employees; Leisure, Travel & Tourism industry)
September 2008 — Present (1 year 3 months)
Responsible for project management, website development, process analysis and documentation, web analytics reporting, online community moderation and participation in team collaboration with internal and vendor groups.
(Photography industry)
1994 — Present (15 years )
Responsible for photography, marketing, sales, advertising, customer service, product delivery, graphic design, digital imaging, Internet programming, web site design and maintenance, purchasing, inventory, equipment maintenance, market research and bookkeeping. Photographed hundreds of events, portrait clients and products as an independent professional. Traveled throughout Southern California on assignment as well as to Washington, Nevada and Utah. Published photographs have been in magazines, newspapers, web sites and in regional exhibits. Mentored countless associates with personal development through assignments and critiques.
(Privately Held; 11-50 employees; Internet industry)
January 2007 — July 2008 (1 year 7 months)
Responsible for managing dozens of projects, including government sites (city and county level), small and medium-sized business sites and many well-known motivational and entertainment clients. Daily activities included interpreting and assigning client requests, delegating tasks and coordination of resources within a matrix environment for maintenance and development of web sites and systems. Also planned and documented website features, set timelines and followed through to launch and continued maintenance.
(Privately Held; 11-50 employees; Internet industry)
September 2005 — July 2008 (2 years 11 months)
Created department and structured procedures for quality testing and documentation of websites. Trained and managed other staff members with department meetings as well as one-on-ones. Tested hundreds of projects, providing feedback and following through on bugs until resolved. Established quality standards and measures to reduce errors and improve company-wide production. Participated in milestone collaboration meetings to validate progress of projects and plan future steps.
(Privately Held; 11-50 employees; Internet industry)
February 2000 — September 2005 (5 years 8 months)
Responsible for creating content, PHP programming, MySQL database architecture, creation and maintenance, management of site code, coordinating new feature launches directly with client, brand management, project management and Photoshop design and manipulation. Managed mary-kateandashley.com, affiliated sub sites and additional projects including ads and a paid fan club. Initiated unique content creation to add variety and seasonal variance to site logo and general design. Maintained sites constantly, providing daily feedback, achieving milestones and meeting deadlines. Assisted in marketing and software engineering as well as development for many other clients. Utilized various web languages, protocols and tools such as: HTML, PHP, MySQL, Javascript, XML, RSS, CSS
(Arts and Crafts industry)
1999 — 2000 (1 year )
Responsible for digitization of prints and transparencies and printing onto various media types, especially large format canvas. Also performed color calibration between scanner, monitors and printers, running ICC profiles by hand. Enhanced images using Photoshop, then output to canvas and other media via large format ink jet printer. Assisted in business development, designed & managed the company website. Responsible for graphic design for print advertising and storefront displays.
(Insurance industry)
1996 — 1999 (3 years )
Responsible for handling paper file storage, inventory of off-site storage facility, performing Y2K diagnostics, courier, photographer, digital imaging, graphic design, answered phones, general office duties and misc. handyman work. Assisted in merger of two large, successful companies, primarily with the commercial insurance department. Trained employees (new and existing) with office policies and procedures and performed data entry. Designed tables, templates and documents within Word, and spreadsheets within Excel for general office use.
Photography 1998 — 2000
BA , Psychology - Industrial/Organizational Behavior , 1995 — 1997
AA , Psychology, Photography, Electronics, General , 1990 — 1995
photography, management, usability, quality assurance, cooking, gardening, scouting, family, technology
Boy Scouts of America
Eagle Scout - Boy Scouts of America