Ed Blood

Current

Technical Support Technician II at Sprint Nextel

Past

Service and Repair Rep at Sprint
Technical support at Fountain Technologies
Retail Specalist: Hewlett Packard Project at MarketStar

Technical Sales Representative at Staples
Deli Clerk / Assisstant Deli Manager at Shaw's Supermarkets
Assembly Tech / Engineer at AAK Corp

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3 more...

Education

Northern Essex Community College
Northern Essex Community College
University of Maine

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Recommended

2 people have recommended Ed

Connections

107 connections

Industry

Telecommunications

Websites

Ed Blood’s Summary

Over fifteen years’ experience in the computer field, working with various facets of electronic equipment, from hardware and software applications, to troubleshooting and assembly of units. Experienced as a sales representative, teaching assistant, technician and customer support manager. Seeking a position in Network Operations to help maintain the Sprint PCS network, and fix any issues that may arise from time to time.
Skills include: knowledge and experience in all facets of wireless communications, Installation/upgrading of hardware and software for PCs and MACs, MS Office, Windows 9X, Internet, maintenance/technical support and digital imaging.

Ed Blood’s Specialties:

Inventory management, fraud management (prevention and investigation), loss prevention, customer retention, troubleshooting

Ed Blood’s Experience

Technical Support Technician II

Sprint Nextel

(Public Company; 10,001 or more employees; S; Telecommunications industry)

September 2007 — Present (2 years 3 months)

- On location and phone support of Sprint assets including servers, personal computers, laptops, phone systems, and wiring.
- Support included software and hardware support
- Time and priority management of trouble tickets
- Inventory management of IT equipment and replacement parts
- Management of projects including area-wide system upgrades and diagnostics
- Asset management though a management system
- Quality assurance of repairs
- Dell Certification (Laptops, desktops, laser printers, and servers)
Service and Repair Rep

Sprint

(Public Company; S; Telecommunications industry)

November 2000 — September 2007 (6 years 11 months)

Service and Repair Rep
- On location training of store personnel on new products and services
- Return, replace and reprogram equipment as needed.
- Utilize diagnostic and repair equipment for cellular phones.
- Responsible for inventory control, loss prevention, and investigating fraud issues.

Lead Service and Repair Rep
- Normal Service and repair duties.
- Work with local market based technical support supervisors and service and repair representatives to improve efficiency and metrics in several retail locations.
Assist retail locations with compliance to methods and procedures while also implementing new processes.
Technical support

Fountain Technologies

(Consumer Services industry)

May 2000 — August 2000 (4 months)

- Diagnosed and fixed computer problems encountered by customers.
- Consulted clients on upgrading and maintaining personal computer systems.
- Handled all facets of return and replacement of products.
Retail Specalist: Hewlett Packard Project

MarketStar

(Public Company; 1001-5000 employees; OMC; Marketing and Advertising industry)

July 1999 — May 2000 (11 months)

- Training of in-store Sales Representatives, both large and small teams.
- Hire/train/manage team of Demo Day Representatives for special marketing strategies.
- Customer sales and support.
- Maintenance of in-store marketing equipment.
Technical Sales Representative

Staples

(Public Company; 10,001 or more employees; SPLS; Retail industry)

July 1998 — June 1999 (1 year )

- Responsible for the installation/upgrade and maintenance of customers PCs.
- Inventory control of all electronic products.
- Customer sales, consulting and support.
- Maintenance of Electronics Department sales floor, from marketing materials to condition of products.
Deli Clerk / Assisstant Deli Manager

Shaw's Supermarkets

(Public Company; 10,001 or more employees; Supermarkets industry)

August 1993 — July 1998 (5 years )

Deli Clerk -
- Assisst customers with their orders including over the counter orders and party platters
- Maintaining inventory - first-in-first-out in the deli and seafood departments

Assissant Deli Manager
- Management of the deli and seafood crews
- Order products for both departments while minimizing spoilage
- Scheduling of about 25 employees
- Correct action processes towards employees who were not performing
Assembly Tech / Engineer

AAK Corp

(Privately Held; 11-50 employees; Electrical/Electronic Manufacturing industry)

March 1995 — October 1995 (8 months)

Internship:
Component level assembly of power supplies and converters: AC-AC, AC-DC
Engineering of new powersupplies based on specifications requested by our clients
Usage of CadKey, Protel, and IsSpice

Ed Blood’s Education

Northern Essex Community College

AA , Electronics Technology: Computer Systems Option , 1993 — 1997

Activities and Societies:

Top Notch Players (Theatre Group)
Northern Essex Community College

AA , Computer Maintenance Technology , 1993 — 1997

Activities and Societies:

Top Notch Players (Theatre group)
University of Maine

Music & Computer Engineering 1992 — 1993

Activities and Societies:

Maine Masque, Screaming Black Bears, Jazz Band, Symphonic Orchestra

Additional Information

Ed Blood’s Websites:

Ed Blood’s Interests:

Interests include IT, the wireless industry, web devolopment and management, domaining, dogs (showing, working, training, schutzhund), ethics and morals.