Acme - the highest point of achievement or excellence
Austin, Texas Area
Acme - the highest point of achievement or excellence
Austin, Texas Area
Acme-Unicom’s founder, Dennis P. O’Brien, has been at the forefront of the technology revolution, from the pre-divestiture days of telecom in the early 80s, through the transition of MIS to IT, and the Internet boom of the 90s, to the wireless and mobility explosion of the 21st century, and today’s unified communications.
Over the years he has worked across most business industries and customer segments, specializing in verticals, such as the support-intensive hospitality industry, the bandwidth-intensive financial and information services industries, and the cutting edge ecosystem needs of a Fortune-50 manufacturer.
Keeping abreast of the latest technologies, understanding his customers' business, assessing their pain-points and addressing their requirements with solutions both efficient and cost-effective are what drive him daily.
He received his MA in Psychology from Connecticut College and his Bachelor's degree in Psychology from Clark University. He and his wife are the proud parents of a teen-age son, and reside in Austin, Texas; the live music capital of the world.
Acme-Unicom’s consultative approach emphasizes a collaborative interaction. We meet our customers' needs with solutions combining products and services from our portfolio of best-in-class suppliers. We provide detailed advice on which solution best meets these needs, paying close attention to the most economical and highest quality solutions.
Our customers' need, not the product — is the focal point of the approach.
(Telecommunications industry)
2009 — Present (less than a year)
Acme-Unicom strategically combines voice, data, equipment, applications, and data center services to create solutions personalized to your unique business needs.
No two Acme-Unicom solutions are alike.
(Public Company; S; Telecommunications industry)
2001 — 2009 (8 years)
Managed entire life-cycle of Sprint's sell-to business relationship with Dell Inc; quadrupled share of wallet in four years; increased customer satisfaction by a third (by their own metrics).
Awarded Dell's supplier “Best In Class” vs. all competitors, by customer.
Sprint President's Club Award winner 2003, 2004.
Sprint President’s Circle Award winner, 2005.
(Privately Held; 201-500 employees; Information Technology and Services industry)
2000 — 2001 (1 year)
Developed and managed new sales and support staff in 12 state region for Wi-Fi Internet start-up providing network services, and technology and applications support to mobile users.
Designed and executed a Quality Audit process achieving a uniform standard of customer completion.
Established uniform SFA tools, including account profiles, sales plans and sales reporting.
Deployed an action plan to move customers with existing contracts unfavorable to the company, towards an economic model more favorable to the company.
(Public Company; 10,001 or more employees; S; Telecommunications industry)
1984 — 1999 (15 years)
Promoted from entry-level sales, to national account sales, to District Sales Manager, prior to Regional Sales Director in 1992. Managed Northeast Region for Sprint's Hospitality Marketing Group, a vertical group focused on hotels, colleges and universities and hospitals; sales staff in 12-state region.
Sprint President's Club Award winner 1987, 1988 1989, 1990, 1991, 1992, 1994, 1997.
Elected to Massachusetts Lodging Association Board of Directors, 1992 - 1994.
Massachusetts Lodging Association “Vendor of the Year”, 1992.
Sprint Chairman's Quality Award Examiner, 1999.
MA , Psych , 1974 — 1976
BA , Psych , 1972 — 1974
Hiking, Biking and Canoing
Massachusetts Lodging Association Board of Directors: 1992- 1994
Sprint Chairman's Quality Award Examiner: 1999
Sprint "President's Club" Award winner: 1987, 1988, 1989, 1990, 1991, 1992, 1994, 1997, 2003, 2004.
Sprint "President's Circle" Award winner: 2005.
Massachusetts Lodging Association "Vendor of the Year": 1992.
Master Hotel Supplier certification awarded by the American Hotel & Lodging Association's "Educational Institute": 1990