Daniel Currier

Current

Support Analyst at HAPPY Software, Inc.

Past

Tier III Technical Support Analyst at CORESense
Vendor Integration Analyst at CommerceHub
Production Technical Support Technician at CommerceHub

Merchant Account Representative at CommerceHub
Sr. Sales & Serivce Representative at Bank of America
Sr. Sales & Serivce Representative at Fleet Bank

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3 more...

Education

University of Phoenix
State University of New York Institute of Technology at Utica/Rome
Hudson Valley Community College

Shenendehowa High School

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1 more...

Recommended

1 person has recommended Daniel

Connections

122 connections

Industry

Information Technology and Services

Websites

Daniel Currier’s Summary

Proven track record of process improvement. Significant accomplishments in maximizing productivity and efficiency across multiple functional areas. Focus on establishing strong interdepartmental communication and accountability.

Proven ability to comprehend new technologies quickly.

Extensive service/support experience of multi-channel integrated fulfillment and retail management software solutions.

Daniel Currier’s Experience

Support Analyst

HAPPY Software, Inc.

(Information Technology and Services industry)

March 2009 — Present (10 months)
Tier III Technical Support Analyst

CORESense

(Privately Held; Computer Software industry)

July 2008 — January 2009 (7 months)

* Created and lead the Tier III Technical Support Team
* Implemented improved workflow, increasing efficiency, decreasing turnaround time and improving customer satisfaction
* Authored numerous reports and visual aids to present workflow improvements companywide in an easily understood format across all technical backgrounds
* Created new revenue stream via customer enhancement requests completed by Tier III
* Resolved client issues using MySQL, PHP, CSS, HTML
Vendor Integration Analyst

CommerceHub

(Privately Held; Computer Software industry)

January 2008 — July 2008 (7 months)

* Earned three promotions in four years across three departments
* Lead multiple efforts to improve systems and process efficiency
* Developed customer-facing tools to streamline implementation process
Production Technical Support Technician

CommerceHub

(Privately Held; Computer Software industry)

January 2006 — December 2007 (2 years )

* Lead and participated in multiple successful efforts to improve systems and process efficiency
* Authored numerous technical reference documents
* Championed documentation/knowledge base procurement initiatives
Merchant Account Representative

CommerceHub

(Privately Held; Computer Software industry)

2004 — 2006 (2 years )

* Proactively studied internal systems to provide the highest level of customer service/support by reducing turnaround time and enhancing my ability to resolve customer issues without escalating to second tier technical support.
* Demonstrated high level of systems knowledge leading to a promotion to Production Technical Support.
Sr. Sales & Serivce Representative

Bank of America

(Public Company; 10,001 or more employees; BAC; Banking industry)

March 2003 — April 2004 (1 year 2 months)

Attain and exceed sales and service goals through proactive
participation in sales activities

Sell and cross-sell to meet the needs of customers and prospects

Establish and solidify customer relationships by providing
outstanding customer service, through adherence to all FFG
service standards
Sr. Sales & Serivce Representative

Fleet Bank

(Public Company; 10,001 or more employees; FBF; Banking industry)

March 1996 — March 2003 (7 years 1 month)

Attain and exceed sales and service goals through proactive
participation in sales activities

Sell and cross-sell to meet the needs of customers and prospects

Establish and solidify customer relationships by providing
outstanding customer service, through adherence to all FFG
service standards

Daniel Currier’s Education

University of Phoenix

Master of Science , Computer Information Systems , 2002 — 2005
State University of New York Institute of Technology at Utica/Rome

Bachelor of Science , Business Administration/Public Management , 1997 — 2000

Activities and Societies:

U/R Wildcats Baseball
Hudson Valley Community College

Associates , Business - Marketing , 1996 — 1997
Shenendehowa High School

1992 — 1995

Additional Information

Daniel Currier’s Websites:

Daniel Currier’s Interests:

Web Design, Coins, Softball, Flag Football

Daniel Currier’s Groups:

LinkedPHPers - The Largest PHP Group
Software as a Service - SaaS
SUNYIT Alumni Association - SUNY Institute of Technology at Utica-Rome (SUNY IT)
XML and Related Technologies Network
MySQL Professionals
FileMaker Pro Developers
Software as a Service (SaaS) Group
Filemaker Business Alliance (FBA)
Microsoft Developers
Numismatists
Albany, NY Professionals
Shenendehowa High School Alumni
Capital District Unemployed Professionals
Linked Local Capital Region: Clifton Park - Albany, NY
Albany, NY Technical Support Professionals