
Professional Trainer at First Data Corporation
Greater Omaha Area

Professional Trainer at First Data Corporation
Greater Omaha Area
Author and copyright holder – consulting process, Connect-to-the-Value-of-Why © 2005-2008.
Author's pseudonym: "Whitman Moore" - Contributor to: BigThink.com
Adventurer, world traveler, willing to take on any challenge, i.e. Bungee jumped off Victoria Falls Bridge, Zimbabwe, 2005
Thrives on experiencing cultures and societies by their inherent similarities, as well as poignant differences. Africa, UK, The Netherlands, Germany, Belgium, France (so far)
• Individual, refusing to deal in justification, rationale, judgmental and other 'time wasting reactions' effecting personal/professional challenges. Not easily diverted from responsibilities. (A 'tee time' never takes precedence over what is honestly important).
• Recognized for evolving, customizing and facilitating regional and national consulting/training programs to the precise needs of the client, audience.
• Self motivated, resourceful and dynamic leader with extensive experience and a strong educational background in management, training and employee development.
• Excellent communicator with strong leadership skills and the ability to build cohesive, productive teams while fostering creativity and individual expression.
• Strong track record developing innovative, effective sales and marketing techniques resulting in increased sales, and ratios of agreements. Always open to learning, adapting, evolving.
• Significant involvement and understanding with home construction; Self Contracted; Innovative, Green home, now residing in.
• Proficient in MS Office (Word, Excel, Access, PowerPoint, Publisher, Outlook), and additional IT processes. Quick to learn/adapt/execute.
Sincere and honest identification of guest/clients/fellows needs and creating positive, productive solutions. Retail, Wholesale, Marketing, Sales and all forms of personal/professional interaction.
Balanced world perspective, people and business.
Recognized for customizing and facilitating regional and national consulting/training programs. Author and copyright holder – consulting process, Connect-to-Value.
(Public Company; 10,001 or more employees; FDC; Financial Services industry)
June 2008 — Present (1 year 2 months)
Training call center agents to process inbound UK Authorisations & Referrals, supporting UK issuer alliances and working with UK acquirer customers, to complete electronic payment transactions, securely and professionally.
(Sole Proprietorship; Myself Only; Construction industry)
March 2006 — Present (3 years 5 months)
• 5 years plus of research, inclusive of technical, design, and code requirements.
• Execution of knowledge resulting in first Nebraska complete self-sustaining home.
• Expert at discovering the needs and creating solutions with all perspectives respected.
(Sole Proprietorship; Myself Only; Professional Training & Coaching industry)
January 2005 — Present (4 years 7 months)
Connecting-to-Value ©; Connect-to-the-Value-of-Why ©; The Listening Blog © are representations of my evolving communication and assessment processes beyond the accepted (and often lacking) norm.
It's the sincerest, most honest "completion" process you have yet to experience and simpler than it sounds!
I teach individuals, businesses, groups, etc. how to increase their ratio of agreements, personally and/or professionally. In turn, increasing successful results overall.
How is this different than the last great book you read or seminar you attended?
I will show you what is missing from, assumed by, all previous, current approaches. Then, how to "complete" the processes you believe in, that don't readily seem to work, aren't as easily executable as you were lead to believe, or as ultimately successful as "promised."
And most important, I Listen-to-You and assure your needs are answered!
(Hospitality industry)
October 2007 — June 2008 (9 months)
Forte Banquet/Conference Center is the premiere corporate & social event facility in the Downtown Omaha development area. Located, northside of Cuming Street at 1502, is only 5 minutes from Omaha's Epply Airfield, Cuming Street being a direct route to and from the airport, into Omaha proper.
Four new hotels are open (or soon to be) between 12th and 16th Streets. And Omaha's NEW Downtown Stadium, will be a direct neighbor!
Forte has up to 15,000 sq ft, transforming your event from the impossbile dream to an appreciated success!
The Best Kept Secret at Forte? THE MENU!
Executive Chef Thomas Billett WOWs clients and their guests with fine culinary detail, high-quality raw materials and realistic approach to the "healthy" side of food.
www.inplayomaha.com (soon to change, as the inPlay name is going away)
Great people to work with and the potential for the business is great.
(Public Company; 1001-5000 employees; Financial Services industry)
June 2007 — January 2008 (8 months)
Gained strong, applicable knowledge of the electronic payment industry. Moved on due to questionable local management.
(Privately Held; 501-1000 employees; Wholesale industry)
September 1991 — May 2006 (14 years 9 months)
• Produce divisional sales growth average of 11.15% over 14 years and over $21,600,000 in sales during current fiscal year.
• Manage training and development department including team of 65 -16 direct reports.
• Analyze training methodologies and innovative evolution of consulting process.
• Author and facilitate internal and external business growth programs.
• Design process to set sales goals, breaking goals down into realistic steps.
• Produced system to track and measure goals and achievement, long and short term.
• Develop and implement sales techniques with focus on “the buying scenario” to generate and increase business beyond expectation.
• Execute continuous marketing analysis with retention of consumer perspectives, resulting with increased ratio of agreements and sales.
• Create, organize and facilitate training presentations to groups from 30 to 300.
• Communicate with executive management and department heads to identify/accomplish the needs of the corporation.
(Public Company; 501-1000 employees; Consumer Goods industry)
January 1986 — August 1991 (5 years 8 months)
Increased sales 15%, on average, working with wholesale distribution partners.
Generated $20,000,000 in annual sales for overall team, final year.
Earned awards for customizing, evolving and facilitating training programs on a regional and national basis, supporting ongoing sales increases and brand recognition.
Created and managed sales training formats for professionally licensed customers.
Directed, trained and evaluated more than 50 Educational Consultants.
BATC , Business Administration , 2005 — 2006
AAS , Business Management , 2003 — 2005
Training, Professional Education, Problem prevention vs. post-solving, World Travel,