Instructional Designer at Dell, Inc.
Austin, Texas Area
- Current
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- Instructional Designer at Dell, Inc.
- Speculative Fiction Author at Self-Employed
- Past
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- Training Implementation and Effectiveness at Dell, Inc.
- Instructional Designer (Contract) at Dell
- Trainer at Job Ready Training
- Education
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- University of Phoenix
- Excelsior College
- Recommended
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3 people have recommended Doug - Connections
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- Industry
- Education Management
- Websites
Doug McIntire’s Summary
- Over 3 years managing training and training departments. An additional 5+ years in various (non-training) management positions.
- 3000+ hours delivering training as an instructor or facilitator.
- Over 2 years of instructional design and curriculum development.
- Over 14 years of computer technical support experience, including second-level support in servers and storage, desktop computers, and notebooks.
- Have written 5 novels, 1 of which, "A New Witch," is polished and I am searching for an agent.
- Have had 3 short stories accepted for publication and have 10 others out for consideration.
Doug McIntire’s Specialties:
- Master of Arts Degree in Education, Adult Education and Distance Learning.
- Numerous technical certifications, including A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified System Administrator (MCSA) and Microsoft Certified Desktop Support Technician (MCDST).
Doug McIntire’s Experience
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Instructional Designer
Dell, Inc.
(Public Company; 10,001 or more employees; Dell; Computer Hardware industry)
April 2007 — Present (2 years 8 months)
- I developed instructional material on complex computer skills such as networking and spyware/virus removal for Consumer Technical Support, Dell On Call, and Customer Care.
- I created and maintained numerous websites used for access to training materials worldwide.
-I created, reviewed, and edited training modules on Dell Policy, Sales, Professional Skills, Tools and Applications, and Technical Skills.
- I co-supervised up to 8 contract instructional designers. -
Speculative Fiction Author
Self-Employed
(Writing and Editing industry)
November 2006 — Present (3 years 1 month)
- Author of horror, fantasy, magical realism, and soft science fiction.
- Currently searching for an author of a novel called "A New Witch" about a 12-year-old girl who comes into possession of a Book of Shadows. In her endeavor to become a witch, she has to keep the book away from a group of evil witches who will stop at nothing to get it.
- I am also shopping several short stories around, three of which have been accepted for publication. -
Training Implementation and Effectiveness
Dell, Inc.
(Public Company; 10,001 or more employees; dell; Computer Hardware industry)
July 2006 — April 2007 (10 months)
- Responsible for Training Implementation and Effectiveness globally for Dell On Call, a fee-based support queue for Dell, Inc.
- Worked intimately with training departments for four call center sites with 1,200 agents and worked to launch two other call centers, both domestically and abroad.
- Traveled internationally to ensure training effectiveness across all sites.
- I was a certified Master Trainer for Dell and certified site trainers to eensure consistent and effective training. -
Instructional Designer (Contract)
Dell
(Public Company; 10,001 or more employees; dell; Computer Hardware industry)
November 2005 — July 2006 (9 months)
- I developed instructional material on complex computer skills such as networking and spyware/virus removal for Dell On Call.
- I created instructional material on sales training for the Dell On Call “Direct To Tech” initiative.
- I created and maintained websites for the Consumer Learning and Development training department.
- I conducted Train-the-Trainer (T3) sessions for various training initiatives and traveled internationally to ensure successful launch of Dell On Call initiatives. -
Trainer
Job Ready Training
(Privately Held; 1-10 employees; Computer Hardware industry)
June 2004 — November 2005 (1 year 6 months)
- I instructed 90-100% of my time there on complex computer skills and certification training.
- I taught CompTIA A+ and Network+ Certification classes, Microsoft Certified Systems Administrator (MCP, MCSA) classes for Windows 2000 and Windows 2003, and Microsoft Certified Desktop Support Technician (MCP, MCDST) classes for Windows XP.
- I mentored students and provided tutoring to help them pass their certification examinations.
- I assisted in job placement for students who completed their training and certifications. -
Manager (Acting) and Senior Technical Trainer
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
May 1998 — May 2000 (2 years 1 month)
- Managed (acting) training department of 4 trainers and 2 support people.
- Designed, developed, and delivered all training modules associated with the DCSE training and certification program, both Master and Associates levels.
- Training covered all Dell lines of business (LOBs), although primary focus was enterprise-level servers and storage. -
Senior Technical Trainer
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
April 1997 — May 1998 (1 year 2 months)
- Delivered 5-day technical training courses consisting of hardware diagnosis and repair of all models of Dell notebooks, desktops, servers, and storage.
- Training delivery consisted of 50 – 75% of responsibilities.
- Developed training modules for new technologies and new models of Dell computers. -
Level II Escalation Technician
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
November 1996 — April 1997 (6 months)
I assisted Call Center Technicians with escalated service calls from our Major Account Customers. I would troubleshoot and resolve more difficult issues as assigned by management. I met with engineering (Level III) to discuss trends and call drivers for various hardware or software configuations to correct manufacturing issues.
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Level I Call Center Technician
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
April 1995 — November 1996 (1 year 8 months)
Doug McIntire’s Education
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University of Phoenix
MA , Adult Education & Distance Learning , 2004 — 2005
- 3.97 GPA.
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Excelsior College
Bachelor of Science , Liberal Arts , 1995 — 1996
- Concentration in Russian Language and Psychology.
- 167 Semester Hours, 3.79 GPA.
Additional Information
Doug McIntire’s Websites:
Doug McIntire’s Interests:
Writing and motorcycles. You can see more on both at my website.
Doug McIntire’s Groups:
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Dell Alumni -
Dell ~ "Winning with Integrity" -
Dell Training Members -
Share Your Novel -
Dell, Inc. Learning Professionals
Doug McIntire’s Honors:
Soldier of the Year, III Corps and Fort Hood, 1987
Doug McIntire’s Contact Settings
Interested In:
- reference requests
- getting back in touch
