Technical Support Engineer at Datalink
Greater Minneapolis-St. Paul Area
- Current
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- Technical Support Engineer at Datalink
- Past
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- Senior Applications Developer at Brown Printing Company
- Senior Technical Analyst at Brown Printing Company
- Hosting Engineer at VISI
- Technical Officer at Bloomington Rental Center
- Computer Support Intern at Division of Humanities, University of Minnesota- Morris
- Education
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- University of Minnesota-Morris
- Connections
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50
connections
- Industry
- Information Technology and Services
- Websites
Doug Woodgate’s Summary
I am a driven professional who likes to be challenged with new problems and quickly picks up new technologies and procedures. My several years in technical roles have honed my multitasking and customer service skills, also giving me insight into how applications behave across all layers of the stack. I can proficiently translate technical concepts for others, always with a courteous and positive attitude. I manage projects effectively by driving them from concept to implementation and strive to reach all milestones on time.
Doug Woodgate’s Specialties:
Systems monitoring including applications, hosts and network. Network security, host security and system architecture.
Doug Woodgate’s Experience
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Technical Support Engineer
Datalink
(Public Company; DTLK; Information Technology and Services industry)
October 2009 — Present (3 months)
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Senior Applications Developer
Brown Printing Company
(Privately Held; Printing industry)
December 2008 — October 2009 (11 months)
Responsible for developing and maintaining reports, integrations and customization of ERP, CRM, and ETL systems. Developed solutions using VBA, Java, JSF, Pervasive RIFL, and SQL(Oracle, MSSQL). Profiled and tuned performance of key HP-UX and Linux application servers, and tested performance and functionality of Time clock, ERP, and ETL software in Virtual Machines.
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Senior Technical Analyst
Brown Printing Company
(Privately Held; Printing industry)
February 2006 — November 2008 (2 years 10 months)
Managed an enterprise network of over 200 servers providing services for three 24/7 manufacturing plants and several satellite offices. Responsible for Windows, Linux, and Unix servers including SAN fabric and disk. Handled internet security, DMZ, and firewall management, and also responsible for the security and integrity of domain and messaging services. Mentored junior staff members and handled end-user, developer, and application team issues. Responsible for system and network monitoring, participated in an on-call rotation, and strived to achieve 99.9% uptime for hosts and systems. Balanced project load with normal support and continually strived to improve infrastructure and procedures.
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Hosting Engineer
VISI
(Privately Held; Internet industry)
November 2004 — February 2006 (1 year 4 months)
Managed and maintained over 200 production web, database, and application servers including network devices, all spanning three separate data centers. Provisioned websites, databases, servers, email, and security services and managed time appropriately to handle customer support requests and projects in a timely manner. Wrote documentation and assisted with development of internal best practices and procedures. Required to quickly learn new technologies and proactively evaluated tools and software for extending management, monitoring, and product offerings. Managed off-hours patch installation and maintenance, and also participated in rotating on-call support by handling phone calls and pages from monitoring systems 24x7.
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Technical Officer
Bloomington Rental Center
(Business Supplies and Equipment industry)
May 2001 — October 2004 (3 years 6 months)
Performed general administration and support duties concerning the technical infrastructure utilized by the company. Maintained servers and computers, websites, email accounts, software, databases, and generated Crystal and Excel reports from legacy and current software systems. Handled payroll administration by calculating hours, bonuses, and commissions and submitted data to ADP regularly. Also required to focus on inside sales in a busy environment.
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Computer Support Intern
Division of Humanities, University of Minnesota- Morris
(Education Management industry)
January 2002 — May 2003 (1 year 5 months)
Provided helpdesk duties for over 100 users, solving hardware, software, and networking problems over the phone and in person. Managed the setup, replacement, and disposal of workstations and peripherals for faculty and staff members. Provided web development assistance to faculty for personal and course pages. Instructed usage of applications, general computer usage, backup of files, and other assistance to faculty. Decided which equipment was to be discarded via university auctions, evaluating potential reuse, and destroying sensitive data prior to disposal.
Doug Woodgate’s Education
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University of Minnesota-Morris
BA , Computer Science , 1999 — 2003
Additional Information
Doug Woodgate’s Websites:
Doug Woodgate’s Interests:
Biking, fishing, guitar.
Doug Woodgate’s Groups:
University of MN, Morris ACM club, University of MN Morris-Alumni.
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Bertelsmann Global Network - Let's Connect -
University of Minnesota, Morris (UMM) Alumni -
Twitter Me -
Fans of Digsby
Doug Woodgate’s Honors:
MCP, RHCT
Doug Woodgate’s Contact Settings
Interested In:
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
