Doug Duker

Current

• Midwest Technical Manager at QlikTech
• Distributor at Juice Plus Distributorship

Past

• Chief Technology Officer at Abbysoft
• Regional Director - Delivery at Vendavo
• Midwest Regional Support Executive at SAP

• Regional Manager, Technical Account Management at Siebel Systems, Inc.
• Application Development Manager at Discover Card Financial Services, Inc.
• IT Manager at Discover Financial Services
• Network Admin at University of Illinois

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Education

• University of Illinois

Recommended

14 people have recommended Doug

Connections

500+ connections

Industry

Computer Software

Doug Duker’s Summary

The right balance of technical leadership and management: Strong passion around building teams, building leaders, creating trusted advisors. Strong passion to invest knowledge to improve organization’s processes and establish best practices. Strong passion around Account Management, Issue Management, and driving successful customer projects. A tenacity for understanding my objectives and aggressively meeting them. A proven track record for building highly productive teams who are motivated and loyal.

QlikView delivers answers for businesses of every size and kind, from one-person shops to multinational organizations. Some of the world’s largest institutions – with billions of records – rely on QlikView. QlikView accesses all your data, so your analysis is complete and thorough. No limits. No half-way answers. No blocked views. And it easily integrates with your existing systems. No need to rip or replace anything.

Doug Duker’s Specialties:

BI, business intelligence, dashboards, analysis, reporting, analytics, data management, performance management, visualization, in-memory, Customer Service, Executive Issue Escalation/Management, Risk Identification, Technical Knowledge Transfer/Instruction, Mentoring, Hiring/Recruiting, Process Improvement, Selling/renewing Technical Services, CRM, Call Centers, SFA.

Doug Duker’s Experience

• Midwest Technical Manager

  QlikTech

  (Privately Held; Computer Software industry)

  September 2008 — Present (11 months)

  Currently working at QlikTech, the business answers company. Our flagship product, QlikView, enables organizations of all sizes to unlock the value of their data to make better decisions that improve business results.
  
  I report directly to the VP of Services for North America.
  
  As QlikTech's Technical Manager for the Midwest Region I am responsible for managing both pre and post sales technical staff based in the region.
  
  I work directly with partners (refer and implementation partners) and provide Experts to augment partner led- and customer led- projects.
  
  My office owns customer implementations, consulting engagements/statements of work, and the staffing of all sales pursuits in the region.

• Distributor

  Juice Plus Distributorship

  (Health, Wellness and Fitness industry)

  January 2004 — Present (5 years 7 months)

  Order your Juice Plus+ products from me at http://juiceplus.duker.net . This is the best way I've found to attack health risks proactively. Every day I have a solid foundation of fruits, veggies, grains, and berries, despite business travel, eating out, etc.

• Chief Technology Officer

  Abbysoft

  (Computer Software industry)

  March 2008 — September 2008 (7 months)

  At AbbySoft, I reported to the founders of the company.
  
  At AbbySoft, I participated in the product development, partner vetting, business plan development, infrastructure planning, and services design.
  
  I led the development of product offerings and wrote portions of the business plan around products as well as recruiting key leaders for rapid growth.
  
  I also conducted many sales calls demonstrating and discussing the technology we were building. We had a significant pipeline of interested prospects through these discussions.
  
  Finally, I developed the business plan around Technical Services and the partnering models to widen our capacity to deliver projects quickly.
  
  A stall in funding in the Summer of 2008 forced me to pursue other opportunities.

• Regional Director - Delivery

  Vendavo

  (Privately Held; Computer Software industry)

  June 2007 — March 2008 (10 months)

  At Vendavo, I reported to the SVP of Services.
  
  Responsibility: Establish a Chicago office presence.
  
  Accomplishment: Procured office space, furnished and opened the office, hired resources to the capacity of the office space in under one quarter. In addition to other tasks, I did all facilities and office management responsibilities for the Chicago office including catering, stocking of supplies, food, beverages, mail, etc.
  
  
  Responsibility: Be responsible for total solution management for the Eastern 1/2 of the US, with a team of 3 managers, Program Managers, and span of control of 35.
  
  Accomplishment: Assumed responsibility for 21 customers, 13 concurrent projects, 44 resources, without the assistance of the 3 managers. I conducted the global weekly project review meetings frequently.
  
  I also actively participated in the screening, interviewing, and hiring of leaders for my region and for other roles within the practice. I established interviewing criteria and a focused process to increase the consistency in the screening/hiring process.
  
  
  Responsibility: Serve as the primary escalation point for implementation issues.
  
  Accomplishment: Served as the Executive Sponsor for each new implementation kicked off in my region. Established a cadence for proactive Steering Committee meetings to keep open dialogs on projects.
  
  
  Responsibility: Run the East Region as a complete P&L.
  
  Accomplishment: During my tenure at Vendavo, modifications to the accounting software failed to breakout P&Ls regionally. I did exceed margin targets on all new projects initiated during my tenure.

• Midwest Regional Support Executive

  SAP

  (Public Company; SAP; Computer Software industry)

  April 2006 — June 2007 (1 year 3 months)

  This role extends the SVP of Active Global Support in each region.
  
  Midwest Regional Executive - Active Global Support
  Regional support accountability
  Revenue growth
  Position services
  Manage Premium Support delivery
  Maintenance at Risk
  Increase customer satisfaction
  Escalation Management
  Coordination with regional field management

• Regional Manager, Technical Account Management

  Siebel Systems, Inc.

  (Public Company; SEBL; Computer Software industry)

  February 1998 — March 2006 (8 years 2 months)

  -responsible for a team of Technical Account Managers
  -team size ranged from 7-12
  -managed relationships with up to 60 customers in 6 states
  -responsible for employee management/development, operations, profitability, and customer satisfaction
  -Delivered 50-60% billable utilization (on target) during my tenure at a 10-20% margin.
  -Drove over $60M in additional software revenue by ensuring successful initial implementations and establishing trusted advisors for strategic relationships
  -I elected to leave Oracle after the acquisition of Siebel was completed.

• Application Development Manager

  Discover Card Financial Services, Inc.

  (Public Company; 5001-10,000 employees; MS; Financial Services industry)

  June 1991 — February 1998 (6 years 9 months)

  * The full life cycle of development and support for merchant acquisition functions including sales force automation, lead/prospecting, credit approval/boarding systems, inbound and outbound telemarketing, and field incentive compensation.
  
  * With the SFA systems, my team also owned the hardware platform and telecommunications infrastructure as the only Discover Card system on Microsoft Windows at that time.
  
  * Manage systems spanning the following platforms: IBM 390 Mainframe (DB2, COBOL, JCL, etc), OS/2 (DB2, Oracle), Microsoft Windows 3.11, 95 (SQL Anywhere), DOS.
  
  * Responsible for project completion, staff development, hiring of contract resources, and special projects

• IT Manager

  Discover Financial Services

  (Public Company; Computer Software industry)

  1991 — 1998 (7 years)

• Network Admin

  University of Illinois

  (Computer Software industry)

  1987 — 1991 (4 years)

Doug Duker’s Education

• University of Illinois

  BS , Math, Computer Science , 1987 — 1991

  Activities and Societies:

  Marching Illini 3 years, Basketball Band 3 years, Symphonic Band II 4 years, Residential Computer Services Employee 2 years, Tour Guide

Additional Information

Doug Duker’s Honors:

- Siebel CEO's Circle
- Discover Card Operations Excellence Award
- Discover Card IT Leadership Award
- Discover Card IT Peak Effort Award
- Discover Card IT Team Achievement Award